Saudi Monshaat to Hold Growth Week from August 27 to 31

Monshaat will hold the Growth Week between August 27 and 31.
Monshaat will hold the Growth Week between August 27 and 31.
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Saudi Monshaat to Hold Growth Week from August 27 to 31

Monshaat will hold the Growth Week between August 27 and 31.
Monshaat will hold the Growth Week between August 27 and 31.

The Small and Medium Enterprises General Authority (Monshaat) is set to hold the Growth Week between August 27 and 31.

The event is part of a series of business weeks. It will be organized in cooperation with a number of government agencies and sectors concerned with the growth of enterprises. Among them is the US-based Silicon Valley Innovation Center, which carries out the Business Acceleration Program in partnership with Monshaat Tomouh (Aspiration) Program, whose goal is to support fast-growing enterprises in the Kingdom.

The Silicon Valley Program offers a range of consultations and workshops to fast-growing enterprises with the aim of developing their leadership skills and knowledge.

A group of experts specialized in the field of entrepreneurship is also scheduled to take part in the event to showcase the best international practices that drive the growth of enterprises and the challenges faced in the process.

During the Growth Week, a group of prominent local experts from support councils, including senior officials and CEOs, is scheduled to talk about the programs and initiatives that contribute to the growth of the entrepreneurial environment.

The Growth Week provides visitors and interested parties with the opportunity to learn about successful entrepreneurial experiences through specialized meetings with prominent entrepreneurs and join discussions about challenges in the field and means to address them effectively.



GACA Issues Air Carrier and Airport Classifications for December 2024

GACA Issues Air Carrier and Airport Classifications for December 2024
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GACA Issues Air Carrier and Airport Classifications for December 2024

GACA Issues Air Carrier and Airport Classifications for December 2024

The General Authority of Civil Aviation (GACA) has issued its December classification of air transport service providers and airports to inform passengers about their performance and help them make informed choices. The monthly assessment is based on the number of complaints filed with GACA by travellers.
According to GACA, 1,074 complaints were filed by travellers on Saudi air carriers in December 2024. SAUDIA had the fewest complaints among the airlines, 20 per 100,000 travellers, and a complaint resolution rate of 99%. Flyadeal came second, with 21 complaints per 100,000 travellers and a resolution rate of 100%. Flynas came third with 24 complaints per 100,000 travellers and a resolution rate of 100%. The most common complaints in May were about luggage, flights, and tickets, SPA reported.
Among international airports with more than six million passengers annually, King Abdulaziz International Airport in Jeddah had the fewest complaints, 20 per 100,000 travellers, and a resolution rate of 96%.
Among international airports with less than six million passengers annually, Prince Sultan bin Abdulaziz Airport in Tabuk had the fewest complaints, one per 100,000 travellers, and a resolution rate of 100%.
Among domestic airports, Sharurah Domestic Airport had the fewest complaints, two per 100,000 passengers, and a resolution rate of 100%.
GACA reiterated that the monthly classification report aims to help passengers make informed choices, promote transparency, demonstrate its credibility and keenness to deal with travellers' complaints, stimulate fair competition, and develop and improve services.
According to the authority, multiple communication channels are open 24/7 to enable interaction with travellers and airport visitors. They are the call Center number 1929, WhatsApp service at 0115253333, email [email protected], social media accounts, and GACA's website.
Through these channels, the authority receives complaints concerning boarding passes, employee behaviour, and services for persons with disabilities and limited mobility.
In support of its partners, the airports, GACA prepared a booklet containing guidelines on how to deal with traveller complaints. The booklet, which has been circulated among airport operators, sets out service agreements and the rules that must be adhered to for all types of complaints and inquiries.
The authority also trains, through regularly held workshops, employees of national airlines and ground service companies that deal directly with travellers on how to comply with passenger protection regulations.