The Saudi Data and Artificial Intelligence Authority (SDAIA) introduced the latest iteration of the "Tawakkalna Services" application on Thursday to facilitate the provision of around 241 government services to the beneficiaries and achieve sustainability and continuity in developing digital government services.
This follows the success achieved by Tawakkalna during the coronavirus pandemic.
SDAIA introduced on Thursday the new version of the app to citizens and residents in Saudi Arabia in a ceremony that was attended by ministers and partners from the governmental officials.
Dr. Abdullah bin Sharaf Al-Ghamdi, the president of the SDAIA, said that the team has worked around the clock to address a new challenge that started with the launch of the app and to reinforce the infrastructure to ensure it meets the huge demand.
At some stages, a total of 500 million operations were performed on the application per day.
For the past two months, a team of 150 engineers worked hard in Jeddah to transform the infrastructure from Riyadh, he added.
Speaking about the information security in the app, the SDAIA president revealed that a cyber operations center was established as per international standards and consisting of 130 experts.
Esam Alwagait, the Director of the National Information Center, said the application has more than 31 million users from 77 different countries, and provides its services in seven different languages.
He added that the application sent roughly 1.5 billion messages to the beneficiaries.
Alwagait went on to say that the new version is a continuation of the Tawakkalna application achievements, knowing that it was completed in three weeks only following directives by the Kingdom’s leadership.
With the launch of the new version, the application would witness a new phase and success, Alwagait added. The user will have a new experience with the introduction of a rich bundle of e-services that would serve the citizens, residents, and visitors, enhance their experience, and support the Saudi Vision 2030 goals.
The application now has the Wakeb services, in which users are updated with the latest happenings and the Appointments service. All data, cards, documents, and resumes appear in one place, under personal information, allowing users to access and manage things effortlessly.
