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STC Develops Performance Indicators to Enhance Service Quality

STC Develops Performance Indicators to Enhance Service Quality
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STC Develops Performance Indicators to Enhance Service Quality

STC Develops Performance Indicators to Enhance Service Quality

Saudi Telecom Company (STC) is working to improve the quality of telecommunications services in the country, after announcing yesterday that it has issued a new update to regulate the quality of service provided by licensed telecommunications service providers.

STC revealed Thursday that the new update includes organizing the standards and key performance indicators of landline and mobile telecommunication services in addition to advanced internet services for end users.

In this regard, Saudi Arabia Communications and Information Technology Commission clarified that the new update will become applicable starting the fourth quarter of 2018.

"This aims at developing ICT services, providing high quality communication services to subscribers and enhancing transparency among subscribers through the dissemination of benchmark data for service providers and guaranteeing a minimum quality of telecommunications services to subscribers; which is a key element in stimulating digital transformation to achieve the objectives of the National Transition 2020 Program, Kingdom Vision 2030 ».

Regarding the mobile telecommunication services, the latest STC report revealed that the number of mobile services users reached by the end of last year around 40 million subscribers, while the prepaid subscriptions reached around 74.8 percent. The report noted that the number of landlines reached 3.6 million by the end of last year.

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Eurasian Development Bank Reveals Partnerships with the Gulf to Develop Energy Projects

Chairman of the Management Board at the Eurasian Development Bank (EDB) Nikolai Podguzov. Asharq Al-Awsat
Chairman of the Management Board at the Eurasian Development Bank (EDB) Nikolai Podguzov. Asharq Al-Awsat
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Eurasian Development Bank Reveals Partnerships with the Gulf to Develop Energy Projects

Chairman of the Management Board at the Eurasian Development Bank (EDB) Nikolai Podguzov. Asharq Al-Awsat
Chairman of the Management Board at the Eurasian Development Bank (EDB) Nikolai Podguzov. Asharq Al-Awsat

Chairman of the Management Board at the Eurasian Development Bank (EDB) Nikolai Podguzov revealed plans to cooperate with GCC countries, including Saudi Arabia, to develop energy infrastructure.

Podguzov told Asharq Al-Awsat that the bank, which is the international financial organization that operates in Central Asia and in Eurasia, works on implementing a working plan based on three strategies.

“Every year we execute around 30-40 new projects and set up agreements,” he said.

“The investments of the bank are growing at least 20% each year,” Podguzov revealed. “We are quite a fast developing bank. Uzbekistan has just joined the bank this year.”

Regarding the size of loans and investments handled by EDB, Podguzov explained that the bank's average investment ranges between $100 million and $400 million. He added however, that the bank is capable of syndicating larger loans that can reach up to $1 billion or more, while the average annual investment volume is around $2.53 billion.

Regarding the bank's work plans for the coming year, Podguzov explained that the Eurasian Development Bank is simultaneously working to strengthen its relations with the GCC countries and the Islamic Development Bank.

“We improve connectivity, transport infrastructure and logistics. We improve access to water for regions in Central Asia. We develop energy infrastructure in our member states,” he told Asharq Al-Awsat.

“We take care of food safety and food safety infrastructure, which provides access to food and provides food security for our member states. And I think in this field we can set up very good economic ties and cooperation between GCC countries and Central Asia.”

“I know that such countries like Saudi Arabia, Emirates, Oman are quite interested in the topics of our strategy,” he said.

“We mainly do non-sovereign finance ... which is very convenient for our potential partners,” he added.

Podguzov said there is a partnership with Masdar which “is a world leader in bringing renewable energy technologies into the world. They are quite active in Central Asia, in Kazakhstan in particular.”

“That is why, for example, we are very much interested in cooperation with Masdar company. This is one of examples. I think logistics and logistics project also could be of interest for Saudi Arabia. A lot of infrastructure could be developed together with the help of Eurasian Development Bank.”

“I believe that it's also very important to build economic bridge between GCC countries and Central Asia. And I think the bank can do a lot in this field and finally we can bring together economic interests of Central Asian and GCC countries.”