Director: Hermitage Museum Hosts over 4.5 Million Tourists Annually

The State Hermitage Museum is seen illuminated in red for the centenary of the Bolshevik revolution in Saint Petersburg on October 25, 2017. AFP
The State Hermitage Museum is seen illuminated in red for the centenary of the Bolshevik revolution in Saint Petersburg on October 25, 2017. AFP
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Director: Hermitage Museum Hosts over 4.5 Million Tourists Annually

The State Hermitage Museum is seen illuminated in red for the centenary of the Bolshevik revolution in Saint Petersburg on October 25, 2017. AFP
The State Hermitage Museum is seen illuminated in red for the centenary of the Bolshevik revolution in Saint Petersburg on October 25, 2017. AFP

More than 4.5 million people visit the Hermitage Museum a year, confirmed the director of the museum and the Russian Orientalist Mikhail Piotrovsky during an interview with Tass agency.

He said that this huge turnout is a "big and serious problem" that faces most of the world's major museums, including Hermitage, which accommodates thousands of visitors.

Piotrovsky said that the museum's main building can host up to 7,111 visitors, and stressed the importance of maintaining safety and security procedures during the reception of ministers.

"The ability of the Hermitage to contain this number of visitors does not mean that it can welcome them at once. Instead, we must allow the entry of the number of visitors whose exit from the museum we can secure in 10 minutes, in case a fire breaks out."

The Hermitage director said that during an international conference in the Vatican, directors of international museums discussed the protection of cities and museums from tourist flows, pointing out that "the Hermitage tackled this problem 40 years ago, when the number of visitors, was like now, about 4.5 million per year."

Piotrovsky explained that such numbers require the protection of cultural facilities without affecting the work and reception of visitors. He also saw that "the problem is twofold: the first is how to protect historic buildings, and the second is how to make museums available to anyone who wants to visit," highlighting that the museums' accommodation ability is limited and that "visitors have to recognize that the museum is like the theater."

To address this problem, museum directors participating in the Vatican International Conference formulated a set of recommendations for museum managements, including practical suggestions such as designing virtual versions featuring all museum exhibits to allow people to see them before visiting the museum.

According to the Hermitage director, the conference participants are working on developing joint international evaluation standards. The Russian orientalist said there is only one rating mechanism for museums dubbed the "Notre Dame rating" and that "the Hermitage is the fourth on Notre Dame's list."

He confirmed that his museum is currently cooperating with the Erasmus University Rotterdam to set global standards to be adopted by experts in the museums rating worldwide. He explained that based on the scientific standards of those lists, the St. Petersburg's Hermitage is always among the top ten museums in the world.



Tokyo Police Care for Lost Umbrellas, Keys, Flying Squirrels

This photo taken on August 2, 2024 shows thousands of umbrellas in containers at the Tokyo Metropolitan Police Department Lost and Found Center in the Iidabashi area of central Tokyo. (Photo by Richard A. Brooks / AFP)
This photo taken on August 2, 2024 shows thousands of umbrellas in containers at the Tokyo Metropolitan Police Department Lost and Found Center in the Iidabashi area of central Tokyo. (Photo by Richard A. Brooks / AFP)
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Tokyo Police Care for Lost Umbrellas, Keys, Flying Squirrels

This photo taken on August 2, 2024 shows thousands of umbrellas in containers at the Tokyo Metropolitan Police Department Lost and Found Center in the Iidabashi area of central Tokyo. (Photo by Richard A. Brooks / AFP)
This photo taken on August 2, 2024 shows thousands of umbrellas in containers at the Tokyo Metropolitan Police Department Lost and Found Center in the Iidabashi area of central Tokyo. (Photo by Richard A. Brooks / AFP)

Lost your umbrella, keys, or perhaps a flying squirrel? In Tokyo, the police are almost certainly taking meticulous care of it.

In Japan, lost items are rarely disconnected from their owners for long, even in a mega city like Tokyo -- population 14 million.

"Foreign visitors are often surprised to get their things back," said Hiroshi Fujii, a 67-year-old tour guide at Tokyo's vast police lost-and-found center.

"But in Japan, there's always an expectation that we will."

It's a "national trait" to report items found in public places in Japan, he told AFP. "We pass down this custom of reporting things we picked up, from parents to children."

Around 80 staff at the police center in Tokyo's central Iidabashi district ensure items are well organized using a database system, its director Harumi Shoji told AFP.

Everything is tagged and sorted to hasten a return to its rightful owner.

ID cards and driving licenses are most frequently lost, Shoji said.

- Flying squirrels, iguanas -

But dogs, cats and even flying squirrels and iguanas have been dropped off at police stations, where officers look after them "with great sensitivity" -- consulting books, online articles and vets for advice.

More than four million items were handed in to Tokyo Metropolitan Police last year, with about 70 percent of valuables such as wallets, phones and important documents successfully reunited with their owners.

"Even if it's just a key, we enter details such as the mascot keychain it's attached to," Shoji said in a room filled with belongings, including a large Cookie Monster stuffed toy.

Over the course of one afternoon, dozens of people came to collect or search for their lost property at the center, which receives items left with train station staff or at small local police stations across Tokyo if they are not claimed within two weeks.

If no one turns up at the police facility within three months, the unwanted item is sold or discarded.

The number of lost items handled by the center is increasing as Japan welcomes a record influx of tourists post-pandemic, and as gadgets become smaller, Shoji said.

Wireless earphones and hand-held fans are an increasingly frequent sight at the lost-and-found center, which has been operating since the 1950s.

But a whopping 200 square meters is dedicated to lost umbrellas -- 300,000 of which were brought in last year, with only 3,700 of them returned, Shoji said.

"We have a designated floor for umbrellas... during the rainy season, there are so many umbrellas that the umbrella trolley is overflowing and we have to store them in two tiers."