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Saudi Tawakkalna App Resolves Technical Issues

A technical issue prevented access to the Tawakalna application in Saudi Arabia.
A technical issue prevented access to the Tawakalna application in Saudi Arabia.
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Saudi Tawakkalna App Resolves Technical Issues

A technical issue prevented access to the Tawakalna application in Saudi Arabia.
A technical issue prevented access to the Tawakalna application in Saudi Arabia.

Registered users in Saudi Arabia can now access the Tawakkalna application to prove their health status before entering public places.

The Tawakkalna management announced on Friday night that the technical issue that restricted access to the app during the past days was resolved.

“The app is working properly, and users can use it to show their health condition during their visits to government departments, shops, and malls,” it said.

“Work is also in progress to restore all features, such as Covid-19 Test Booking. Digital identities, Dashboard, and others," it added.

Tawakkalna is the official application approved by the Saudi Ministry of Health to prevent the spread of coronavirus.

Further, the Tawakkalna management highlighted that under the supervision of a highly qualified Saudi team, the app worked properly and did not encounter any technical issues since its launch on May 11, 2020.

The management said that the app's services were efficiently and effectively provided to over 9.7 million users even in moments of high numbers of registration. It is also noteworthy that the number of registered users jumped to 12.5 million (%22.5 increase) in only three days.

Sign-ins' attempts reached 250 million in the past few days due to the requirement of showing the Health Condition via Tawakkalna to enter worksites, shops, and malls.

This increase caused an overload and instability; however, quick and temporary alternative solutions were provided, as text messages containing information about users' health conditions that were sent to Tawakkalna users.

Tawakkalna management thanked all users for their understanding of this technical problem, and it urged them to update the app.

In support of the Kingdom's efforts to respond to COVID-19, the management also emphasized that it will continue providing high-quality services to all citizens and residents.

The app, launched last year to help track Covid-19 infections, has seen a surge in registrations in recent days as a number of regional governors called for establishments to put stricter entry restrictions in place to curb the spread of the coronavirus.

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Technology

PIF, Google Cloud Partner to Establish AI Hub in Saudi Arabia

The partnership will emphasize joint research on Arabic language models and Saudi-specific AI applications. - SPA
The partnership will emphasize joint research on Arabic language models and Saudi-specific AI applications. - SPA
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PIF, Google Cloud Partner to Establish AI Hub in Saudi Arabia

The partnership will emphasize joint research on Arabic language models and Saudi-specific AI applications. - SPA
The partnership will emphasize joint research on Arabic language models and Saudi-specific AI applications. - SPA

PIF and Google Cloud announced on Wednesday a strategic partnership to establish a global artificial intelligence (AI) hub near Dammam, in Saudi Arabia's Eastern Region.
According to a press release issued by the PIF, the landmark partnership, signed at the 8th edition of the Future Investment Initiative (FII8), further positions Saudi Arabia as a global AI hub and a top destination for enterprises and startups. This collaboration aims to enhance the Saudi workforce by offering AI programs to millions of students and professionals, supporting the national objective of growing the information and communication technology (ICT) sector by 50%.
Under this partnership, customers will be able to leverage Google Cloud’s technology to drive growth across industries and expand the capacity for AI application delivery. Businesses and their consumers can anticipate improved AI application quality and data services, delivered locally and with greater efficiency, SPA reported.
Subject to regulatory approvals, the partnership will emphasize joint research on Arabic language models and Saudi-specific AI applications. Enabled by Google Cloud’s substantial investment and expertise in custom silicon, this high-performance infrastructure will feature the latest tensor processing unit (TPU) and graphics processing unit (GPU) accelerators, along with the Vertex AI platform—Google Cloud’s specialized development environment for building generative AI applications.
The release added atht this collaboration underscores Saudi Arabia’s attractiveness for major tech initiatives. Investors are drawn to the nation’s strategic location at the crossroads of three continents, its advanced infrastructure, its access to fast-growing Middle Eastern markets, and the potential for reliable and affordable renewable energy to support the AI hub.
Governor of PIF Yasir Al-Rumayyan said, “We are delighted to welcome this new Google Cloud AI hub to Saudi Arabia. This partnership demonstrates PIF’s dedication to fostering an AI-friendly environment through investments in human capital and technology, upskilling thousands with cutting-edge tools to support our sustainable and innovative infrastructure goals. Saudi Arabia is a prime location for global tech partners, as PIF brings both sector expertise and a long-term approach to investment.”
Meanwhile, President and Chief Investment Officer of Alphabet and Google Ruth Porat added, “This strategic partnership will accelerate the adoption of AI in the local language and across industries—including healthcare, retail, financial services, and more—for enterprises and startups in Saudi Arabia, across the Middle East, Africa, and worldwide. As part of Saudi Arabia’s vibrant technology ecosystem, we aim to create highly skilled jobs for Saudis and provide opportunities for global businesses to drive growth through cloud adoption.”
Technology is one of PIF’s priority investment sectors, enabling critical areas of the economy, including entertainment, financial services, healthcare, transportation, logistics, utilities, and renewables. PIF’s telecom, communications, and technology investments include the Saudi Information Technology Company (SITE), which delivers digital and cyber services through national talent, and iot squared, a company specializing in the Internet of Things.
To advance Arabic-language models, PIF and Google Cloud will explore enhancing the Arabic-language capabilities of Gemini, Google’s generative AI model family, by integrating additional Arabic datasets with Google Cloud’s technology. This will provide local businesses, researchers, and developers the opportunity to incorporate these models into their systems, enabling sophisticated Arabic-language AI agents and applications.
Preliminary research commissioned by Google Cloud and conducted by tech policy advisory firm Access Partnership estimates the new AI hub could contribute a cumulative $71 billion to Saudi Arabia’s GDP over eight years. Increased economic activity from AI adoption is expected to support the creation of thousands of highly skilled direct and indirect jobs.
These investments expand on Google Cloud’s existing presence in Saudi Arabia, which includes the Dammam cloud region, launched last year as part of Google Cloud’s global network of 40 regions.