From Baristas to Inspectors: Singapore’s Robot Workforce Plugs Labor Gaps

A view of a cleaning robot used by LHN group, which runs the Coliwoo hotel chain, inside a hotel in Singapore, April 22, 2022. Picture taken April 22, 2022. (Reuters)
A view of a cleaning robot used by LHN group, which runs the Coliwoo hotel chain, inside a hotel in Singapore, April 22, 2022. Picture taken April 22, 2022. (Reuters)
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From Baristas to Inspectors: Singapore’s Robot Workforce Plugs Labor Gaps

A view of a cleaning robot used by LHN group, which runs the Coliwoo hotel chain, inside a hotel in Singapore, April 22, 2022. Picture taken April 22, 2022. (Reuters)
A view of a cleaning robot used by LHN group, which runs the Coliwoo hotel chain, inside a hotel in Singapore, April 22, 2022. Picture taken April 22, 2022. (Reuters)

After struggling to find staff during the pandemic, businesses in Singapore have increasingly turned to deploying robots to help carry out a range of tasks, from surveying construction sites to scanning library bookshelves.

The city-state relies on foreign workers, but their number fell by 235,700 between December 2019 and September 2021, according to the manpower ministry, which notes how COVID-19 curbs have sped up "the pace of technology adoption and automation" by companies.

At a Singapore construction site, a four-legged robot called "Spot", built by US company Boston Dynamics, scans sections of mud and gravel to check on work progress, with data fed back to construction company Gammon's control room.

Gammon's general manager, Michael O'Connell, said using Spot required only one human employee instead of the two previously needed to do the job manually.

"Replacing the need for manpower on-site with autonomous solutions is gaining real traction," said O'Connell, who believes industry labor shortages made worse by the pandemic are here to stay.

Meanwhile, Singapore's National Library Board has introduced two shelf-reading robots at one of its public libraries that can scan labels on 100,000 books, or about 30 percent of its collection, per day.

"Staff need not read the call numbers one by one on the shelf, and this reduces the routine and labor-intensive aspects," said Lee Yee Fuang, assistant director at the National Library Board.

Singapore has 605 robots installed per 10,000 employees in the manufacturing industry, the second-highest number globally, after South Korea's 932, according to a 2021 report by the International Federation of Robotics.

Robots are also being used for customer-facing tasks, with more than 30 metro stations set to have robots making coffee for commuters.

Keith Tan, chief executive of Crown Digital, which created the barista robot, said it was helping solve the "biggest pain-point" in food and beverage - finding staff - while also creating well-paid positions to help automate the sector.

However, some people trying the service still yearned for human interaction.

"We always want to have some kind of human touch," said commuter Ashish Kumar, while sipping on a robot-brewed drink.



Social Media Companies Slam Australia's Under-16 ban

Social media companies slam Australia's under-16 ban - AFP
Social media companies slam Australia's under-16 ban - AFP
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Social Media Companies Slam Australia's Under-16 ban

Social media companies slam Australia's under-16 ban - AFP
Social media companies slam Australia's under-16 ban - AFP

Social media giants on Friday hit out at a landmark Australian law banning them from signing up under-16s, describing it as a rush job littered with "many unanswered questions".

The UN children's charity UNICEF Australia warned the law was no "silver bullet" against online harm and could push kids into "covert and unregulated" spaces online.

The legislation, approved by parliament on Thursday, orders social media firms to take "reasonable steps" to prevent young teens from having accounts, AFP reported. It is due to come into effect after a year.
Prime Minister Anthony Albanese said the age limit may not be implemented perfectly -- much like existing restrictions on alcohol -- but it was "the right thing to do".

The crackdown on sites like Facebook, Instagram and X would lead to "better outcomes and less harm for young Australians", he told reporters.

Platforms have a "social responsibility" to make children's safety a priority, Albanese said.

Social media firms that fail to comply with the law face fines of up to Aus$50 million (US$32.5 million) for "systemic breaches".

TikTok said it was "disappointed" in the law, accusing the government of ignoring mental health, online safety and youth experts who had opposed the ban.

"It's entirely likely the ban could see young people pushed to darker corners of the internet where no community guidelines, safety tools, or protections exist," a TikTok spokesperson said.

Tech companies said that despite the law's perceived shortcomings, they would engage with the government in shaping how it could be implemented in the next 12 months.

The legislation offers almost no details on how the rules will be enforced -- prompting concern among experts that it will be largely symbolic.

Members of the public appeared doubtful.

"I don't think it will actually change a lot because I don't see that there's really a strong way to police it," 41-year-old Emily Beall told AFP in Melbourne.

Arthur McCormack, 19, said some things he had seen on social media when he was younger were "sort of traumatic".

"I think it's good that the government is on this ban. But in terms of enforcement, I'm not sure how it will be carried out," he said.

Meta -- owner of Facebook and Instagram -- called for consultation on the rules to ensure a "technically feasible outcome that does not place an onerous burden on parents and teens".

- 'Serious concerns' -

But Meta said it was concerned "about the process, which rushed the legislation through while failing to properly consider the evidence, what industry already does to ensure age-appropriate experiences, and the voices of young people".

A Snapchat spokesperson said the company had raised "serious concerns" about the law and that "many unanswered questions" remained about how it would work.

But the company said it would engage closely with the government to develop an approach balancing "privacy, safety and practicality".

UNICEF Australia policy chief Katie Maskiell said young people need to be protected online but also included in the digital world.

"This ban risks pushing children into increasingly covert and unregulated online spaces as well as preventing them from accessing aspects of the online world essential to their wellbeing," she said.

Leo Puglisi, a 17-year-old online journalist based in Melbourne, was critical of the legislation.

He founded streaming channel 6 News, which provides hourly news bulletins on national and international issues, in 2019 at the age of 11.

- Global attention -

"We've been built up by having 13 to 15-year-olds see 6 News online and then join the team," Puglisi said in a statement.

"We have said that this ban seriously risks restricting creativity from our young people, no matter what passion or future career they want to explore," he added.

One of the biggest issues will be privacy -- what age-verification information is used, how it is collected and by whom.

Social media companies remain adamant that age verification should be the job of app stores, but the government believes tech platforms should be responsible.

Exemptions will likely be granted to some companies, such as WhatsApp and YouTube, which teenagers may need to use for recreation, school work or other reasons.

The legislation will be closely monitored by other countries, with many weighing whether to implement similar bans.

Lawmakers from Spain to Florida have proposed social media bans for young teens, although none of the measures have been implemented yet.

China has restricted access for minors since 2021, with under-14s not allowed to spend more than 40 minutes a day on Douyin, the Chinese version of TikTok.