Microsoft Probes Teams, Outlook Outage as Thousands of Users Report Disruption

A view shows a Microsoft logo at Microsoft France headquarters in Issy-les-Moulineaux near Paris, France, January 25, 2023. (Reuters)
A view shows a Microsoft logo at Microsoft France headquarters in Issy-les-Moulineaux near Paris, France, January 25, 2023. (Reuters)
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Microsoft Probes Teams, Outlook Outage as Thousands of Users Report Disruption

A view shows a Microsoft logo at Microsoft France headquarters in Issy-les-Moulineaux near Paris, France, January 25, 2023. (Reuters)
A view shows a Microsoft logo at Microsoft France headquarters in Issy-les-Moulineaux near Paris, France, January 25, 2023. (Reuters)

Microsoft Corp said on Wednesday it was investigating a networking issue that impacted multiple services including Teams and Outlook, with outage reports saying the platforms were down for thousands of users globally.

Microsoft did not disclose the number of users affected by the disruption, but data from outage tracking website Downdetector showed more than 3,900 incidents in India and over 900 in Japan. Outage reports also spiked in Australia, Britain and the United Arab Emirates.

The Downdetector site tracks outages by collating status reports from sources including user-submitted errors on its platform.

"We've identified a potential networking issue and are reviewing telemetry to determine the next troubleshooting steps," Microsoft said in a tweet.

Microsoft's cloud unit Azure also tweeted about the networking issue, and said that a subset of users were experiencing problems with the platform.

During the outage, most users were unable to exchange messages, join calls or use any features of Teams application. Many users took to Twitter to share updates about the service disruption, with #MicrosoftTeams trending as a hashtag on the social media site.

Microsoft Teams, used by more than 280 million people globally, forms an integral part of daily operations for businesses and schools, which use the service to make calls, schedule meetings and organize their workflow.

Among the other services affected were Microsoft Exchange Online, SharePoint Online, OneDrive for Business, according to the company's status page.



Ubisoft Faces Make-Or-Break Moment with ‘Assassin’s Creed Shadows’ 

Visitors stand at the “Assassin's Creed Shadows” video game booth by Ubisoft during the media day at the Gamescom video games trade fair in Cologne, western Germany on August 21, 2024. (AFP)
Visitors stand at the “Assassin's Creed Shadows” video game booth by Ubisoft during the media day at the Gamescom video games trade fair in Cologne, western Germany on August 21, 2024. (AFP)
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Ubisoft Faces Make-Or-Break Moment with ‘Assassin’s Creed Shadows’ 

Visitors stand at the “Assassin's Creed Shadows” video game booth by Ubisoft during the media day at the Gamescom video games trade fair in Cologne, western Germany on August 21, 2024. (AFP)
Visitors stand at the “Assassin's Creed Shadows” video game booth by Ubisoft during the media day at the Gamescom video games trade fair in Cologne, western Germany on August 21, 2024. (AFP)

Ubisoft is banking on the success of "Assassin's Creed Shadows" to fight its way out of financial troubles as the French videogame publisher grapples with falling revenue, a sinking stock price and takeover speculation.

The title, which will be launched on Thursday, marks a return to the company's best-selling franchise after a string of high-profile flops including "Avatar: Frontiers of Pandora" and "Star Wars Outlaws" cast doubts on its strategy of licensing new intellectual property to create games.

Ubisoft's stock took a beating last year, falling more than 40% last year and drawing interest from an activist investor. The company's founding Guillemot family, its largest shareholder, has also been exploring talks with Tencent and other investors on a buyout deal that would let them preserve control.

Ubisoft declined to comment on speculation of selling the company's intellectual property.

The launch of the latest game, however, has been marred by criticism on social media including from Elon Musk over its diverse set of characters, as backlash against diversity efforts gains momentum in the US following President Donald Trump's election.

"The release of Assassin's Creed Shadows is a bit of an existential moment for Ubisoft," said Joost Van Dreunen, a lecturer at NYU's Stern School of Business.

"If it does really well, it could go a long way toward repairing its financial position."

After two delays and multiple leaks, the newest entry in the best-selling franchise transports players to feudal Japan, a fan-favorite setting for gamers. It features two protagonists: Naoe, a stealthy female assassin, and Yasuke, a heavily armored African samurai inspired by the real-life eponymous figure.

Ubisoft has refined the series' core mechanics of parkour and stealth to enhance the dual-character system. "They're not trying to reinvent the wheel, but they really hope that what they tried with the previous games still works right now," said Jordan Van Andel, who has played the game and whose YouTube channel JorRaptor has over 1 million subscribers.

Van Andel, whose content has in the past been sponsored by Ubisoft, said the game offered a more polished experience than recent titles in the franchise but its story was disappointing.

He added that the game needs to attract a player base beyond core fans to match the financial success of "Assassin's Creed Valhalla," the last big release in the series that came out in 2020 and the first game in the franchise to make over $1 billion in revenue.

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Wedbush Securities analyst Michael Pachter believes the current US political climate could also pose challenges to the game, saying that Trump "has made it okay to be anti-DEI."

Since its reveal more than two years ago, "Assassin's Creed Shadows" has faced criticism from groups over its creative choices such as having a black samurai and a female assassin.

"We could argue that the people that voted for him (Trump)... they would have hated the game anyway, but I think that they would have been less vocal," Pachter said.

North America accounted for over 53% of Ubisoft's total videogame bookings in its fiscal year 2024, as many of the company's franchises such as "Far Cry" have a broad appeal to the American audience.

Van Dreunen believes the controversy could work in Ubisoft's favor. "It's free press this only makes the game more interesting to a lot of players, I'm sure," he said.