Meta Unveils More Cautious Approach to ChatGPT Frenzy

A logo of Meta Platforms Inc. is seen at its booth, at the Viva Technology conference dedicated to innovation and startups, at Porte de Versailles exhibition center in Paris, France June 17, 2022. REUTERS/Benoit Tessier
A logo of Meta Platforms Inc. is seen at its booth, at the Viva Technology conference dedicated to innovation and startups, at Porte de Versailles exhibition center in Paris, France June 17, 2022. REUTERS/Benoit Tessier
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Meta Unveils More Cautious Approach to ChatGPT Frenzy

A logo of Meta Platforms Inc. is seen at its booth, at the Viva Technology conference dedicated to innovation and startups, at Porte de Versailles exhibition center in Paris, France June 17, 2022. REUTERS/Benoit Tessier
A logo of Meta Platforms Inc. is seen at its booth, at the Viva Technology conference dedicated to innovation and startups, at Porte de Versailles exhibition center in Paris, France June 17, 2022. REUTERS/Benoit Tessier

Facebook-owner Meta on Friday unveiled its own version of the artificial intelligence behind apps such as ChatGPT, saying it would give access to researchers to find fixes to the technology's potential dangers.

Meta described its own AI, called LLaMA, as a "smaller, more performant" model designed to "help researchers advance their work," in what could be seen as veiled criticism of Microsoft's decision to release the technology widely, while keeping the programming code secret.

Microsoft-backed ChatGPT has taken the world by storm with its ability to generate finely crafted texts such as essays or poems in just seconds using technology known as large language models (or LLM).

LLM is part of a field known as generative AI that also includes the capacity to execute images, designs or programming code almost instantaneously upon a simple request.

Usually the more staid actor in big tech, Microsoft has deepened its partnership with OpenAI, the creator of ChatGPT, and earlier this month announced the technology would be integrated into its Bing search engine as well as the Edge browser.

Google, seeing a sudden threat to the dominance of its search engine, quickly announced it would release its own language AI, known as Bard, shortly, AFP reported.

But reports of disturbing exchanges with Microsoft's Bing chatbot -- including it issuing threats and speaking of desires to steal nuclear code or lure one user from his wife -- went viral, raising alarm bells that the technology was not ready.

Meta said these problems, sometimes called hallucinations, could be better remedied if researchers had improved access to the expensive technology.

Thorough research "remains limited because of the resources that are required to train and run such large models," the company said.

This was hindering efforts "to improve their robustness and mitigate known issues, such as bias, toxicity, and the potential for generating misinformation," Meta said.

OpenAI and Microsoft strictly limit access to the technology behind their chatbots, drawing criticism that they are choosing potential profits over improving the technology more quickly for society.

"By sharing the code for LLaMA, other researchers can more easily test new approaches to limiting or eliminating these problems," Meta said.



Salesforce Gains as Software Firm Bets on AI Tools to Power Growth

The Salesforce logo is pictured on a building in San Francisco, California, US October 12, 2016. REUTERS/Lily Jamali/File Photo Purchase Licensing Rights
The Salesforce logo is pictured on a building in San Francisco, California, US October 12, 2016. REUTERS/Lily Jamali/File Photo Purchase Licensing Rights
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Salesforce Gains as Software Firm Bets on AI Tools to Power Growth

The Salesforce logo is pictured on a building in San Francisco, California, US October 12, 2016. REUTERS/Lily Jamali/File Photo Purchase Licensing Rights
The Salesforce logo is pictured on a building in San Francisco, California, US October 12, 2016. REUTERS/Lily Jamali/File Photo Purchase Licensing Rights

Shares of Salesforce gained more than 5% on Thursday as investors cheered the customer relationship management software maker's upbeat quarterly results and its artificial intelligence push to drive growth.

The company has been heavily investing to integrate its AI technologies into existing products, such as its messaging platform Slack, to enhance their capabilities and attract more customers.

"We continue to see Salesforce as an under-appreciated AI winner as its differentiated data and early success in creating/deploying GenAI agents," Reuters quoted Goldman Sachs analyst Kash Rangan as saying.

Wall Street was concerned that tempered cloud spending would affect Salesforce in a tough economy, but the software-as-a-service (SaaS) firm reported better-than-expected revenue, profit and margins in the second quarter.

Salesforce also raised its profit forecast for the year ending January 2025, as margins continue to expand, thanks to its restructuring efforts last year.

The stock is trading at 24.49 times that of Wall Street's profit expectations, compared with 52.11 for SaaS peer ServiceNow and cloud contact center firm Five9's 13.30.

Salesforce is set to add $14 billion to its market capitalization if premarket gains hold. The company's valuation stood at $248 billion as of Wednesday's close.

"We think these results alone are not good enough to drive a sustainable rally from here. For that, we need more catalysts, which could come with the new AI solutions," which are set to be showcased at its event Dreamforce and launched in October, Barclays analyst Raimo Lenschow said.

Some analysts believe that sustained growth in the coming quarters can come through customer support platform Agentforce, which is not yet commercially available.