Europe's Fintech Funding Slowdown Dampens Mood at Amsterdam Event

US Dollar and Euro banknotes are seen in this illustration taken July 17, 2022. REUTERS/Dado Ruvic/Illustration/File Photo Purchase Licensing Rights
US Dollar and Euro banknotes are seen in this illustration taken July 17, 2022. REUTERS/Dado Ruvic/Illustration/File Photo Purchase Licensing Rights
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Europe's Fintech Funding Slowdown Dampens Mood at Amsterdam Event

US Dollar and Euro banknotes are seen in this illustration taken July 17, 2022. REUTERS/Dado Ruvic/Illustration/File Photo Purchase Licensing Rights
US Dollar and Euro banknotes are seen in this illustration taken July 17, 2022. REUTERS/Dado Ruvic/Illustration/File Photo Purchase Licensing Rights

Europe's fintech industry faces an uncertain future after funding squeezes over the past two years brought lofty pandemic-era ambitions and valuations down to earth, but some are optimistic that lower interest rates will spur a recovery.

At a fintech conference in Amsterdam this week, the mood among delegates was mixed - although speakers and organisers on-stage were upbeat, particularly about the promise of artificial intelligence, according to Reuters.

Damien Dugauquier, co-founder of iPiD, a Singapore-based fintech which offers pre-payment validation services, said fundraising was "considerably harder" in Europe compared with the US or Asia, which he attributed to Europe's weaker economic growth.

"I'm hoping that it changes for Europe," he told Reuters on the sidelines of the Money20/20 conference, where many of the exhibitors were focused on crypto or AI.

AI was the buzzword as the conference kicked off on Tuesday, with talks from some of Europe's leading tech firms, including Mistral AI. There was a "co-host" AI chatbot interviewed on stage, which malfunctioned at first, and a mind-controlled beer-pouring robot on show.

Fintech - or financial technology - companies have been struggling since 2022 to raise money needed to bankroll their operations after central banks raised rates to combat inflation, ending the era of free-flowing cash.

Dugauquier, who recently closed a $5.3 million funding round said: "It took us eight months whereas I guess two years ago it would have taken three months. So it's getting better but it's not back to the crazy days for sure."

For investors looking to assess the state of the industry, major areas of concern were companies' valuations, their path to profitability in a European economy lagging the US and how they were handling increased regulatory scrutiny of the sector.

"I don't know if we are at the end of the downside of the cycle, to be honest, because interest rates are still high," said Helene Falchier, a partner at fintech-focused venture capital firm Portage Ventures, which says it has $2.5 billion worth of assets under management.

Venture capital funding flowing into fintechs in Europe dropped sharply last year to $9.2 billion in 2023 from $26 billion in 2022, PitchBook data shows.

There's little sign of fintech fundraising returning to its pandemic-era highs, with funding deal volumes having reached just $4.4 billion in Europe by the end of May, the data showed.

Portage Ventures' Falchier said company founders had learned lessons from the pandemic era and were more realistic about valuations, although dealflow was still buffeted by external events.

"We are in this area where when there is good news I think everyone is really excited and want to move deals," Falchier said. But she also said the market was sensitive to bad news and geopolitical issues.

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Some delegates were more upbeat, noting that the Money20/20 event had grown rapidly from previous years.

Monica Long, president of US crypto firm Ripple, said that people flying in from the US to Amsterdam suggested that fintech is doing well and booming in Europe.

"Crypto start-ups are doing better in Europe than most places. There's more crypto banks here in Europe than anywhere else," she told Reuters in an interview.

Although valuations have fallen across fintech sectors globally, executives at the conference said that for companies with proven profitability the outlook looks rosier.

Kunal Jhanji, the head of Boston Consulting Group's UK fintech and payments practice, said in emailed comments that European companies' valuations were not as "heightened" as peers in Asia and the US because they had less access to capital, and so they have been "quietly turning the corner on profitability for some time".

IPO activity and M&A should pick up next year as interest rates come down, he added.

British digital bank Monzo, which this week reported its first annual profit, secured 340 million pounds of new funding in March in a round led by Alphabet, valuing it at 4 billion pounds ($5.11 billion) - an increase from a round in 2021.

"What I know for sure is there is enough appetite for profitable companies ... if the unit economics are stacked on your side, you will still be able to attract great valuations," said Ani Sane, co-founder and chief business officer at payments company TerraPay in London.

TerraPay raised more than $100 million in 2023 in debt and equity financing.

European companies have generally found it difficult to raise money locally, sending them to the United States where capital markets are deeper, and prompting efforts by governments in Europe to try and make it easier for start-ups to access funding.

Delegates also said expectations that fintech companies would disrupt mainstream finance had been proven wrong.

"I remember when fintech was first described, there was a sense that fintech companies would be very disruptive to major institutions, potentially even be able to take significant market share," said Joanne Hannaford, who leads technology strategy at Deutsche Bank's corporate bank.

"In fact that hasn't actually materialised."



AI Chatbots Must Learn to Say 'Help!' Says Microsoft Exec

A Microsoft logo is seen in Los Angeles, California US November 7, 2017. (Reuters)
A Microsoft logo is seen in Los Angeles, California US November 7, 2017. (Reuters)
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AI Chatbots Must Learn to Say 'Help!' Says Microsoft Exec

A Microsoft logo is seen in Los Angeles, California US November 7, 2017. (Reuters)
A Microsoft logo is seen in Los Angeles, California US November 7, 2017. (Reuters)

Generative AI tools will save companies lots of time and money, promises Vik Singh, a Microsoft vice president, even if the models must learn to admit when they just don't know what to do.
"Just to be really frank, the thing that's really missing today is that a model doesn't raise its hands and say 'Hey, I'm not sure, I need help,'" Singh told AFP in an interview.
Since last year, Microsoft, Google and their competitors have been rapidly deploying generative AI applications like ChatGPT, which produce all kinds of content on demand and give users the illusion of omniscience.
But despite progress, they still "hallucinate," or invent answers.
This is an important problem for the Copilot executive to solve: Singh's corporate customers can't afford for their AI systems to go off the rails, even occasionally.
Marc Benioff, CEO of Salesforce, this week said he saw many of his customers increasingly frustrated with the meanderings of Microsoft's Copilot.
Singh insisted that "really smart people" were trying to find ways for a chatbot to admit "when it doesn't know the right answer and to ask for help."
'Real savings'
A more humble model would be no less useful, in Singh's opinion. Even if the model has to turn to a human in 50 percent of cases, that still saves "tons of money."
At one Microsoft client, "every time a new request comes in, they spend $8 to have a customer service rep answer it, so there are real savings to be had, and it's also a better experience for the customer because they get a faster response."
Singh arrived at Microsoft in January and this summer took over as head of the teams developing "Copilot," Microsoft's AI assistant that specializes in sales, accounting and online services.
These applications have the gargantuan task of bringing in revenue and justifying the massive investments in generative AI.
At the height of the AI frenzy, start-ups driving the technology were promising systems so advanced that they would "uplift humanity," in the words of Sam Altman, head of OpenAI, which is mainly funded by Microsoft.
But for the time being, the new technology is mainly used to boost productivity, and hopefully profits.
According to Microsoft, Copilot can do research for salespeople, freeing up time to call customers. Lumen, a telecom company, "saves around $50 million a year" doing this, said Singh.
Singh's teams are working on integrating Copilot directly into the tech giant's software and making it more autonomous.
"Let's say I'm a sales rep and I have a customer call," suggested the executive. Two weeks later, the model can "nudge the rep to go follow up, or better, just go and automatically send the email on the rep's behalf because it's been approved to do so."
'First inning'
In other words, before finding a solution to global warming, AI is expected to rid humanity of boring, repetitive chores.
"We're in the first inning," Singh said. "A lot of these things are productivity based, but they obviously have huge benefits."
Will all these productivity gains translate into job losses?
Leaders of large firms, such as K Krithivasan, boss of Indian IT giant TCS, have declared that generative AI will all but wipe out call centers.
But Singh, like many Silicon Valley executives, is counting on technology to make humans more creative and even create new jobs.
He pointed to his experience at Yahoo in 2008, when a dozen editors chose the articles for the home page.
"We came up with the idea of using AI to optimize this process, and some people asked 'Oh my God, what's going to happen to the employees?'" said Singh.
The automated system made it possible to renew content more quickly, thereby increasing the number of clicks on links but also the need for new articles.
"In the end," said the executive, "we had to recruit more editors."