Ministry of Human Resources: Saudi Labor Market Not Affected by Seasonal Visas

The third edition of the Digital Transformation Forum for the Ministry of Human Resources was held in Jeddah. (Asharq Al-Awsat)
The third edition of the Digital Transformation Forum for the Ministry of Human Resources was held in Jeddah. (Asharq Al-Awsat)
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Ministry of Human Resources: Saudi Labor Market Not Affected by Seasonal Visas

The third edition of the Digital Transformation Forum for the Ministry of Human Resources was held in Jeddah. (Asharq Al-Awsat)
The third edition of the Digital Transformation Forum for the Ministry of Human Resources was held in Jeddah. (Asharq Al-Awsat)

Assistant Undersecretary for Systems and Business Development at the Saudi Ministry of Human Resources Dr. Ahmed Al-Abdullah said that the local labor market has not been affected by seasonal visas. He emphasized that there are no challenges in this area, and efforts are currently underway to automate seasonal and temporary visas to serve all beneficiaries.

Al-Abdullah made these remarks during the launch of the third edition of the Digital Transformation Forum for the Ministry of Human Resources in Jeddah, under the patronage of Prince Saud bin Mishaal bin Abdulaziz, Deputy Governor of Makkah, and in the presence of Prince Saud bin Jalawi, Governor of Jeddah, along with several officials and tech and digital transformation enthusiasts.

Before the start of the sessions, the Ministry’s Undersecretary for Digital Transformation, Eng. Faisal Bakhashwain, highlighted that Saudi Arabia has made unprecedented achievements in digital transformation, which positioned the country high on global digital competitiveness indices.

He added: “We have exceeded our targets for 2030, aiming to place Saudi Arabia among the top 10 countries in the world in digital transformation, a goal made possible through the support of Custodian of the Two Holy Mosques King Salman bin Abdulaziz and Prince Mohammed bin Salman, Crown Prince and Prime Minister, who have played a key role in advancing government transformation and the digital economy.”

Al-Abdullah, for his part, told Asharq Al-Awsat that specific criteria and regulations apply to establishments seeking seasonal visas, particularly those operating during the Hajj season. These visas are granted based on business requirements submitted through the “Qiwa” platform. He also noted that the Ministry successfully countered 1.2 million cyberattacks in September.

The Ministry collaborates with over 128 countries on professional verification and assessment to raise the competency of workers in the private sector, he said, adding that 400 offices have been set up for international domestic labor recruitment.

“When it comes to labor market violations, we intervene to prevent any irregularities by working with relevant authorities to correct and encourage compliance,” he stressed.

The Ministry has introduced 12 models using emerging technologies for Saudization decisions, which previously took up to six months but now can be completed in just two working days using artificial intelligence, Al-Abdullah remarked.

A new billing system is also set to launch in the coming days, along with robotic programs to boost support and transparency for families eligible for social security, with data being collected from over 19 sources.

Meanwhile, Assistant Minister for Shared Services Ismail Al-Ghamdi noted that the forum aligns with the Ministry’s ongoing efforts to keep pace with rapid technological advancements and achieve the objectives of Vision 2030 in digital transformation.

Over 1,000 services have been automated, leading to the launch of numerous digital platforms that have significantly improved the beneficiary experience and satisfaction, he revealed.



GACA Issues Air Carrier and Airport Classifications for December 2024

GACA Issues Air Carrier and Airport Classifications for December 2024
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GACA Issues Air Carrier and Airport Classifications for December 2024

GACA Issues Air Carrier and Airport Classifications for December 2024

The General Authority of Civil Aviation (GACA) has issued its December classification of air transport service providers and airports to inform passengers about their performance and help them make informed choices. The monthly assessment is based on the number of complaints filed with GACA by travellers.
According to GACA, 1,074 complaints were filed by travellers on Saudi air carriers in December 2024. SAUDIA had the fewest complaints among the airlines, 20 per 100,000 travellers, and a complaint resolution rate of 99%. Flyadeal came second, with 21 complaints per 100,000 travellers and a resolution rate of 100%. Flynas came third with 24 complaints per 100,000 travellers and a resolution rate of 100%. The most common complaints in May were about luggage, flights, and tickets, SPA reported.
Among international airports with more than six million passengers annually, King Abdulaziz International Airport in Jeddah had the fewest complaints, 20 per 100,000 travellers, and a resolution rate of 96%.
Among international airports with less than six million passengers annually, Prince Sultan bin Abdulaziz Airport in Tabuk had the fewest complaints, one per 100,000 travellers, and a resolution rate of 100%.
Among domestic airports, Sharurah Domestic Airport had the fewest complaints, two per 100,000 passengers, and a resolution rate of 100%.
GACA reiterated that the monthly classification report aims to help passengers make informed choices, promote transparency, demonstrate its credibility and keenness to deal with travellers' complaints, stimulate fair competition, and develop and improve services.
According to the authority, multiple communication channels are open 24/7 to enable interaction with travellers and airport visitors. They are the call Center number 1929, WhatsApp service at 0115253333, email [email protected], social media accounts, and GACA's website.
Through these channels, the authority receives complaints concerning boarding passes, employee behaviour, and services for persons with disabilities and limited mobility.
In support of its partners, the airports, GACA prepared a booklet containing guidelines on how to deal with traveller complaints. The booklet, which has been circulated among airport operators, sets out service agreements and the rules that must be adhered to for all types of complaints and inquiries.
The authority also trains, through regularly held workshops, employees of national airlines and ground service companies that deal directly with travellers on how to comply with passenger protection regulations.