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STC Develops Performance Indicators to Enhance Service Quality

STC Develops Performance Indicators to Enhance Service Quality

Friday, 13 July, 2018 - 11:00

Saudi Telecom Company (STC) is working to improve the quality of telecommunications services in the country, after announcing yesterday that it has issued a new update to regulate the quality of service provided by licensed telecommunications service providers.

STC revealed Thursday that the new update includes organizing the standards and key performance indicators of landline and mobile telecommunication services in addition to advanced internet services for end users.

In this regard, Saudi Arabia Communications and Information Technology Commission clarified that the new update will become applicable starting the fourth quarter of 2018.

"This aims at developing ICT services, providing high quality communication services to subscribers and enhancing transparency among subscribers through the dissemination of benchmark data for service providers and guaranteeing a minimum quality of telecommunications services to subscribers; which is a key element in stimulating digital transformation to achieve the objectives of the National Transition 2020 Program, Kingdom Vision 2030 ».

Regarding the mobile telecommunication services, the latest STC report revealed that the number of mobile services users reached by the end of last year around 40 million subscribers, while the prepaid subscriptions reached around 74.8 percent. The report noted that the number of landlines reached 3.6 million by the end of last year.

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