Riyadh Air to Purchase ‘Narrowbody’ Jets in Coming Weeks

Riyadh Air, the new Saudi air carrier (Asharq Al-Awsat)
Riyadh Air, the new Saudi air carrier (Asharq Al-Awsat)
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Riyadh Air to Purchase ‘Narrowbody’ Jets in Coming Weeks

Riyadh Air, the new Saudi air carrier (Asharq Al-Awsat)
Riyadh Air, the new Saudi air carrier (Asharq Al-Awsat)

Riyadh Air will announce a deal to purchase a “sizeable” number of "narrowbody" aircraft in the coming weeks, announced CEO Tony Douglas.

Douglas told Reuters in an interview on Monday, "We have concluded our narrowbody campaign," he said in an interview in London on Monday. "I think we will probably announce it within the coming weeks."

Riyadh Air had ordered 72 Boeing 787 widebody jets, and these will be followed by narrowbodies, according to Douglas.

- Strategic agreement

Also, Riyadh Air and IBM signed a strategic agreement for consulting services.

IBM Consulting will be the lead systems integrator to support creating, building, and orchestrating the technology foundation that can help the digitally native airline to offer exceptional and seamless travel experiences.

Riyadh Air and IBM Consulting have already created the airline's digital and technology strategy.

The airline selected IBM Consulting to support building the key business and technology capabilities that underpin the strategy.

It includes implementing and integrating over 50 airline industry solutions and core technology capabilities, including security, infrastructure, integration, and data platforms, using a hybrid cloud approach.

IBM will also orchestrate the work of over 40 partners by providing program and technical governance, project management, quality assurance, change and communications management, and training.

- Enabling digital innovations

According to the information released, the collaboration is expected to help position Riyadh Air strategically within the broader ecosystem to offer digital innovations and exceptional experiences for travelers and guests.

The airline aims to create a world-class airline with a personalized and seamless guest experience powered by AI and state-of-the-art digital technology, taking obsessive care of details that make memorable micro-moments across the traveler's journey.

Chief Financial Officer Adam Boukadida said the company aims to launch its first flight in 2025, putting Riyadh Air at the cutting edge of digital technology and innovation within the aviation industry, adopting the best international sustainability and safety practices to deliver an exceptional travel experience, for its guests locally and internationally.

"IBM Consulting will be our principal partner driving us towards our vision with their deep expertise in managing large complex systems and integration programs as well as their expertise in the travel industry," Boukadida added.

- Hybrid cloud

For his part, Senior Vice President John Granger explained that a technology foundation built with an open, hybrid cloud approach and AI can help achieve the flexibility and agility needed to support the goal of delivering an exceptional travel experience for Riyadh Air customers.

Granger said: "We're proud to be Riyadh Air's partner and help them bring this new era of the Kingdom's aviation industry to life."

The technology and digital strategy of Riyadh Air will support its mission in line with Vision 2030 for leadership in the aviation sector by transforming it into a global center for aviation and trade.



GACA Issues Air Carrier and Airport Classifications for December 2024

GACA Issues Air Carrier and Airport Classifications for December 2024
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GACA Issues Air Carrier and Airport Classifications for December 2024

GACA Issues Air Carrier and Airport Classifications for December 2024

The General Authority of Civil Aviation (GACA) has issued its December classification of air transport service providers and airports to inform passengers about their performance and help them make informed choices. The monthly assessment is based on the number of complaints filed with GACA by travellers.
According to GACA, 1,074 complaints were filed by travellers on Saudi air carriers in December 2024. SAUDIA had the fewest complaints among the airlines, 20 per 100,000 travellers, and a complaint resolution rate of 99%. Flyadeal came second, with 21 complaints per 100,000 travellers and a resolution rate of 100%. Flynas came third with 24 complaints per 100,000 travellers and a resolution rate of 100%. The most common complaints in May were about luggage, flights, and tickets, SPA reported.
Among international airports with more than six million passengers annually, King Abdulaziz International Airport in Jeddah had the fewest complaints, 20 per 100,000 travellers, and a resolution rate of 96%.
Among international airports with less than six million passengers annually, Prince Sultan bin Abdulaziz Airport in Tabuk had the fewest complaints, one per 100,000 travellers, and a resolution rate of 100%.
Among domestic airports, Sharurah Domestic Airport had the fewest complaints, two per 100,000 passengers, and a resolution rate of 100%.
GACA reiterated that the monthly classification report aims to help passengers make informed choices, promote transparency, demonstrate its credibility and keenness to deal with travellers' complaints, stimulate fair competition, and develop and improve services.
According to the authority, multiple communication channels are open 24/7 to enable interaction with travellers and airport visitors. They are the call Center number 1929, WhatsApp service at 0115253333, email [email protected], social media accounts, and GACA's website.
Through these channels, the authority receives complaints concerning boarding passes, employee behaviour, and services for persons with disabilities and limited mobility.
In support of its partners, the airports, GACA prepared a booklet containing guidelines on how to deal with traveller complaints. The booklet, which has been circulated among airport operators, sets out service agreements and the rules that must be adhered to for all types of complaints and inquiries.
The authority also trains, through regularly held workshops, employees of national airlines and ground service companies that deal directly with travellers on how to comply with passenger protection regulations.