The Kingdom of Saudi Arabia has cemented its position as a leader in digital government, once again getting the top spot in the Government Electronic and Mobile Service (GEMS) maturity index in 2023, published by the UN Economic and Social Commission for Western Asia (ESCWA).
It is for the second consecutive year that Saudi Arabia achieves this impressive feat, boasting a remarkable overall maturity score of 93%.
Digital Government Authority Governor Eng. Ahmed Alsuwaiyan attributes this achievement to the tireless efforts of government agencies, their commitment to digital transformation, and the unwavering support from the Saudi leadership. This accomplishment aligns with the goals of Saudi Vision 2030, which aims to build a digital society, embrace cutting-edge technologies, and ultimately deliver the best experience for all beneficiaries.
ESCWA's GEMS index evaluates 17 countries annually, assessing the maturity of 84 essential government services offered electronically and through smart applications. These services are assessed across three key sub-indices: service availability and sophistication, service usage and satisfaction, and public outreach. Saudi Arabia secured the top position in all three; it scored 98% in service availability and sophistication, a 1% increase over 2022, 84% in service usage and satisfaction, a 4.76% increase over 2022, and 100% in public outreach, a 13.52% increase over 2022.
This achievement adds to Saudi Arabia's growing list of accolades in the digital government realm. The Kingdom recently secured third place among 198 countries in the 2022 GovTech Maturity Index of the World Bank. It also achieved its highest historical ranking in the UN E-Government Development Index (EGDI), and the city of Riyadh was ranked fourth globally in the use of technology and its applications, out of 193 cities surveyed.
Saudi Arabia in Top Spot of ESCWA Government Electronic and Mobile Services Maturity Index in 2023
Saudi Arabia in top spot of ESCWA Government Electronic and Mobile Services Maturity Index in 2023. (SPA)
Saudi Arabia in Top Spot of ESCWA Government Electronic and Mobile Services Maturity Index in 2023
Saudi Arabia in top spot of ESCWA Government Electronic and Mobile Services Maturity Index in 2023. (SPA)
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