Saudi House at Davos: The Kingdom to Set a Global Standard for Defining Industrial Cities

Part of the first session of the Saudi House in Davos 2025 (X platform)
Part of the first session of the Saudi House in Davos 2025 (X platform)
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Saudi House at Davos: The Kingdom to Set a Global Standard for Defining Industrial Cities

Part of the first session of the Saudi House in Davos 2025 (X platform)
Part of the first session of the Saudi House in Davos 2025 (X platform)

Participants in the first session of the Saudi House initiative at the annual World Economic Forum (WEF) in Davos, Switzerland, emphasized the importance of sustainable urban planning in addressing the challenges of global population growth. They highlighted Saudi Arabia’s ambition to set a global benchmark for defining industrial cities.
The Saudi House pavilion, organized by the Ministry of Economy and Planning, is held from January 20-24. Several government entities are participating, including the Ministry of Transport and Logistics Services, the Ministry of Communications and Information Technology, and the Ministry of Investment. The initiative will host a series of dialogue sessions addressing key trends in social and economic transformation both locally and globally.
In the opening session titled, “Transforming Industrial Cities into Smart Hubs,” Dr. Basma Al-Buhairan, Executive Director of the Fourth Industrial Revolution Center in Saudi Arabia, stressed the urgent need for sustainable and resilient urban planning to manage rapid global population growth.
She noted that Saudi Arabia is on the verge of redefining the concept of industrial cities, aiming to establish a new global standard, while also highlighting the Kingdom’s futuristic vision for industrial city development.
Similarly, Dhafer Al Amri, General Manager of Mega Projects and Real Estate at Mobily, underscored the pivotal role of integrating technology into infrastructure to drive industrial development. Venugopal Pai, Vice President of Global Accounts and Global 2000 at Nutanix, lauded Saudi Arabia’s rapid transformation, emphasizing the importance of collaboration between the government, private sector, and organizations in turning the Kingdom’s vision into reality.
On the sidelines of the forum’s first day, Saudi Minister of Economy and Planning, Faisal Al-Ibrahim, met with Kisun Chung, Vice Chairman and CEO of HD Hyundai. The discussion focused on industrial innovation, marine sustainability, and opportunities under Saudi Vision 2030.
Saudi Arabia’s participation at Davos is marked by a high-level delegation led by Prince Faisal bin Farhan Al Saud, Minister of Foreign Affairs, alongside several other ministers and officials. The delegation’s aim is to collaborate with the international community under the theme “Working Toward a Prosperous Future for the World.” Key goals include discussing innovative solutions to global challenges, sharing best practices to stimulate economic growth, and showcasing Saudi Arabia’s success stories across various fields.
Additionally, the delegation plans to emphasize the Kingdom’s role in fostering international dialogue through effective diplomacy aimed at building common ground. The team will also highlight Saudi Arabia’s practical, realistic, and equitable approach to achieving ambitious climate goals, as well as its contributions to advancing clean energy transitions that support sustainable development.
During its participation, Saudi Arabia will focus on promoting international dialogue, accelerating sustainable development transitions, driving transformative innovation, empowering human potential, and showcasing its leadership in achieving global prosperity.

 



GACA Issues Air Carrier and Airport Classifications for December 2024

GACA Issues Air Carrier and Airport Classifications for December 2024
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GACA Issues Air Carrier and Airport Classifications for December 2024

GACA Issues Air Carrier and Airport Classifications for December 2024

The General Authority of Civil Aviation (GACA) has issued its December classification of air transport service providers and airports to inform passengers about their performance and help them make informed choices. The monthly assessment is based on the number of complaints filed with GACA by travellers.
According to GACA, 1,074 complaints were filed by travellers on Saudi air carriers in December 2024. SAUDIA had the fewest complaints among the airlines, 20 per 100,000 travellers, and a complaint resolution rate of 99%. Flyadeal came second, with 21 complaints per 100,000 travellers and a resolution rate of 100%. Flynas came third with 24 complaints per 100,000 travellers and a resolution rate of 100%. The most common complaints in May were about luggage, flights, and tickets, SPA reported.
Among international airports with more than six million passengers annually, King Abdulaziz International Airport in Jeddah had the fewest complaints, 20 per 100,000 travellers, and a resolution rate of 96%.
Among international airports with less than six million passengers annually, Prince Sultan bin Abdulaziz Airport in Tabuk had the fewest complaints, one per 100,000 travellers, and a resolution rate of 100%.
Among domestic airports, Sharurah Domestic Airport had the fewest complaints, two per 100,000 passengers, and a resolution rate of 100%.
GACA reiterated that the monthly classification report aims to help passengers make informed choices, promote transparency, demonstrate its credibility and keenness to deal with travellers' complaints, stimulate fair competition, and develop and improve services.
According to the authority, multiple communication channels are open 24/7 to enable interaction with travellers and airport visitors. They are the call Center number 1929, WhatsApp service at 0115253333, email [email protected], social media accounts, and GACA's website.
Through these channels, the authority receives complaints concerning boarding passes, employee behaviour, and services for persons with disabilities and limited mobility.
In support of its partners, the airports, GACA prepared a booklet containing guidelines on how to deal with traveller complaints. The booklet, which has been circulated among airport operators, sets out service agreements and the rules that must be adhered to for all types of complaints and inquiries.
The authority also trains, through regularly held workshops, employees of national airlines and ground service companies that deal directly with travellers on how to comply with passenger protection regulations.