GACA Issues Air Carrier and Airport Classifications for December 2024

GACA Issues Air Carrier and Airport Classifications for December 2024
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GACA Issues Air Carrier and Airport Classifications for December 2024

GACA Issues Air Carrier and Airport Classifications for December 2024

The General Authority of Civil Aviation (GACA) has issued its December classification of air transport service providers and airports to inform passengers about their performance and help them make informed choices. The monthly assessment is based on the number of complaints filed with GACA by travellers.
According to GACA, 1,074 complaints were filed by travellers on Saudi air carriers in December 2024. SAUDIA had the fewest complaints among the airlines, 20 per 100,000 travellers, and a complaint resolution rate of 99%. Flyadeal came second, with 21 complaints per 100,000 travellers and a resolution rate of 100%. Flynas came third with 24 complaints per 100,000 travellers and a resolution rate of 100%. The most common complaints in May were about luggage, flights, and tickets, SPA reported.
Among international airports with more than six million passengers annually, King Abdulaziz International Airport in Jeddah had the fewest complaints, 20 per 100,000 travellers, and a resolution rate of 96%.
Among international airports with less than six million passengers annually, Prince Sultan bin Abdulaziz Airport in Tabuk had the fewest complaints, one per 100,000 travellers, and a resolution rate of 100%.
Among domestic airports, Sharurah Domestic Airport had the fewest complaints, two per 100,000 passengers, and a resolution rate of 100%.
GACA reiterated that the monthly classification report aims to help passengers make informed choices, promote transparency, demonstrate its credibility and keenness to deal with travellers' complaints, stimulate fair competition, and develop and improve services.
According to the authority, multiple communication channels are open 24/7 to enable interaction with travellers and airport visitors. They are the call Center number 1929, WhatsApp service at 0115253333, email [email protected], social media accounts, and GACA's website.
Through these channels, the authority receives complaints concerning boarding passes, employee behaviour, and services for persons with disabilities and limited mobility.
In support of its partners, the airports, GACA prepared a booklet containing guidelines on how to deal with traveller complaints. The booklet, which has been circulated among airport operators, sets out service agreements and the rules that must be adhered to for all types of complaints and inquiries.
The authority also trains, through regularly held workshops, employees of national airlines and ground service companies that deal directly with travellers on how to comply with passenger protection regulations.



Oil Climbs on Supply Worries, Trump Tariffs Check Gains

A pumpjack brings oil to the surface in the Monterey Shale, California, US April 29, 2013. REUTERS/Lucy Nicholson/File Photo
A pumpjack brings oil to the surface in the Monterey Shale, California, US April 29, 2013. REUTERS/Lucy Nicholson/File Photo
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Oil Climbs on Supply Worries, Trump Tariffs Check Gains

A pumpjack brings oil to the surface in the Monterey Shale, California, US April 29, 2013. REUTERS/Lucy Nicholson/File Photo
A pumpjack brings oil to the surface in the Monterey Shale, California, US April 29, 2013. REUTERS/Lucy Nicholson/File Photo

Oil prices extended gains on Tuesday amid concerns over Russian and Iranian oil supply and sanctions threats despite worries that escalating trade tariffs could dampen global economic growth.

Brent crude futures were up $1.2, or 1.6%, at $77.07 a barrel by 1313 GMT, while US West Texas Intermediate crude rose $1.11 or 1.5% to $73.43.

Both contracts posted gains of near 2% in the prior session after three weekly losses in a row, Reuters reported.

"With the US bearing down on Iranian exports and sanctions still biting into Russian flows, Asian crude grades remain firm and underpin the rally from yesterday," PVM oil analyst John Evans said.

Shipping of Russian oil to China and India, the world's major crude oil importers, has been significantly disrupted by US sanctions last month targeting tankers, producers and insurers.

Adding to supply jitters are US sanctions on networks shipping Iranian oil to China after President Donald Trump restored his "maximum pressure" on Iranian oil exports last week.

But countering the price gains was the latest tariff by Trump which could dampen global growth and energy demand.

Trump on Monday substantially raised tariffs on steel and aluminium imports to the US to 25% "without exceptions or exemptions" to aid the struggling industries that could increase the risk of a multi-front trade war.

The tariff will hit millions of tons of steel and aluminium imports from Canada, Brazil, Mexico, South Korea and other countries.

"Tariffs and counter-tariffs have the potential to weigh on the oil intensive part of the global economy in particular, creating uncertainty over demand," Morgan Stanley said in a note on Monday.

"However, we think this backdrop will probably also cause OPEC+ to extend current production quotas once again, which would solve for a balanced market in [the second half of 2025]", the bank added.

Trump last week introduced 10% additional tariffs on China, for which Beijing retaliated with its own levies on US imports, including a 10% duty on crude.

Also weighing on crude demand, the US Federal Reserve will wait until the next quarter before cutting rates again, according to a majority of economists in a Reuters poll who previously expected a March cut.

The Fed faces the threat of rising inflation under Trump's policies. Keeping rates at a higher level could limit economic growth, which would impact oil demand growth.

US crude oil and gasoline stockpiles were expected to have risen last week, while distillate inventories likely fell, a preliminary Reuters poll showed on Monday.

The poll was conducted ahead of weekly reports from industry group, the American Petroleum Institute, due at 4:30 p.m. ET (2130 GMT) on Tuesday and an Energy Information Administration report due on Wednesday.