Spanish Fan Shows Off His Taylor Swift 'Sanctuary' Before Madrid Gig

Roberto Santos, 55, a Spanish superfan who is part of a select list of fans who receives exclusive gifts from the pop icon, poses in his "Taylor Swift shrine" in his home in Madrid, Spain, May 21, 2024. REUTERS/Juan Medina
Roberto Santos, 55, a Spanish superfan who is part of a select list of fans who receives exclusive gifts from the pop icon, poses in his "Taylor Swift shrine" in his home in Madrid, Spain, May 21, 2024. REUTERS/Juan Medina
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Spanish Fan Shows Off His Taylor Swift 'Sanctuary' Before Madrid Gig

Roberto Santos, 55, a Spanish superfan who is part of a select list of fans who receives exclusive gifts from the pop icon, poses in his "Taylor Swift shrine" in his home in Madrid, Spain, May 21, 2024. REUTERS/Juan Medina
Roberto Santos, 55, a Spanish superfan who is part of a select list of fans who receives exclusive gifts from the pop icon, poses in his "Taylor Swift shrine" in his home in Madrid, Spain, May 21, 2024. REUTERS/Juan Medina

Roberto Santos, 55, stands out among other "Swifties" for his decades-long devotion to American pop icon Taylor Swift and a plethora of gifts the Spaniard has received from her team in recognition of that - enough to fill up an apartment room he calls a sanctuary.
As Swift, 34, was preparing to play her Eras Tour gigs in Madrid on Wednesday and Thursday, Santos, who runs a dental prosthetics lab in Spain's capital, solemnly displayed the items, including Swift's limited-edition platinum disk award, signed photos, recordings, and sneakers bearing both their names, said Reuters.
"Sometimes I wake up at night, turn on the light and look a little, and say to myself: 'What are you doing?'... I just look, it gives me calm, and I go back to sleep," Santos said in an interview.
"For me she means everything; I've been following her since before 2011... I had the gut feeling that she was going to be big. If I had the same intuition with the lottery, I'd be rich," Santos said.
He said going to see her perform in Dublin in 2018 made him the only person to have traveled twice from Spain for a Swift show. Her management team then added Santos and his wife Inmaculada to an exclusive fan list, and sent them gifts and invitations, including an all-paid trip to Los Angeles last year, Santos said.
"If I was 18 or 20, I imagine I could go a bit crazy... but now everything feels more mature and calm," said Santos, who has Swift-themed tattoos on his arms and ankle.
He has yet to meet her in person. A planned meeting in Oslo was canceled due to the pandemic.
Santos is particularly thankful to Swift and her team for thinking about older fans, and for "the values she has transmitted" through her art.
Swift's record-breaking Eras Tour has boosted local economies. In Madrid, hotel occupancy rates have climbed to 90% on average for the concert dates.



Ticketmaster May Have Misled UK Oasis Fans, Watchdog Says

A view of a mural of Oasis band members Liam and Noel Gallagher by artist Pic.One.Art on the side of Sifters record shop in the Burnage area of Manchester, Britain, August 31, 2024. (Reuters)
A view of a mural of Oasis band members Liam and Noel Gallagher by artist Pic.One.Art on the side of Sifters record shop in the Burnage area of Manchester, Britain, August 31, 2024. (Reuters)
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Ticketmaster May Have Misled UK Oasis Fans, Watchdog Says

A view of a mural of Oasis band members Liam and Noel Gallagher by artist Pic.One.Art on the side of Sifters record shop in the Burnage area of Manchester, Britain, August 31, 2024. (Reuters)
A view of a mural of Oasis band members Liam and Noel Gallagher by artist Pic.One.Art on the side of Sifters record shop in the Burnage area of Manchester, Britain, August 31, 2024. (Reuters)

Ticketmaster may have misled music fans into paying more for tickets than they had planned last year to see British band Oasis, the UK's competition watchdog said on Tuesday, urging the company to change how it labels tickets and informs customers.

Thousands of fans waited for hours online to get their hands on highly coveted tickets for the band's 2025 reunion shows, only to find prices had jumped by the time they got to the front of the queue.

"We’re concerned that Oasis fans didn’t get the information they needed or may have been misled into buying tickets they thought were better than they were," said Hayley Fletcher, interim senior director of consumer protection at the Competition and Markets Authority (CMA).

The watchdog said it was concerned that Ticketmaster may have breached consumer law. CMA does not currently have power to levy fines for breaching consumer laws, which are enforced through the court system.

A Ticketmaster statement said that it aimed to provide a "simple, transparent and consumer-friendly experience" and welcomed the CMA's input.

The CMA launched an investigation into Ticketmaster in September to examine if it had engaged in "unfair commercial practices," and if they were pressured to buy tickets within a short period of time.

The CMA originally said it was also looking at how dynamic pricing models - a form of surge pricing - may have been used, but Ticketmaster has said it did not use dynamic pricing models.

The outcry over the way the ticket sale process was managed became a hot political topic, spurring Prime Minister Keir Starmer to promise to get a grip on the wider issue of event tickets being sold at inflated prices.

The government has since announced proposals to cap resale prices and hold reselling websites more accountable.

The CMA issued an update on its findings on Tuesday outlining two main concerns.

One was that seats labelled as "platinum" were sold at a premium without consumers being made fully aware that they didn't come with any extra benefits.

Another was insufficient information provided to buyers at the start of the queue on different ticket categories and their prices if cheaper tickets were sold out before their turn to buy.

The CMA said Ticketmaster had made some changes since the investigation began, but that more work was still needed.

"We now expect Ticketmaster to work with us to address these concerns so, in future, fans can make well-informed decisions when buying tickets," the CMA's Fletcher said.