Chanel Says no for Online Sales

The Chanel logo is seen in a shop in downtown Rome. (Reuters)
The Chanel logo is seen in a shop in downtown Rome. (Reuters)
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Chanel Says no for Online Sales

The Chanel logo is seen in a shop in downtown Rome. (Reuters)
The Chanel logo is seen in a shop in downtown Rome. (Reuters)

France’s Chanel has no immediate plans for online sales of its coveted outfits or handbags, making it one of the fashion world’s last hold-outs as rivals experiment with websites to win over new clients.

Bruno Pavlovsky, president of fashion at Chanel, said the house will draw the line there for the foreseeable future.

According to Reuters, Pavlovsky told a Vogue conference in Paris: “If you give everything to everyone straight away, I think you lose that exclusivity. I’m not saying we won’t try it one day, but if we do it will be because we’ll really think there’s some added value.”

The label, known for its tweed suits and $4,300-plus quilted leather bags, already sells perfumes online, like its Chanel No. 5, as well as eyeglasses and beauty products.

Web sales will make up some 10 percent of revenues in the luxury goods market this year, which projects they could reach 25 percent by 2025, according to consultancy Bain.

Pavlovsky said that Chanel’s out-of-step attitude was not a drag on the business, adding that the label, founded by Gabrielle “Coco” Chanel in 1910, was reaching an increasingly young audience and had waiting lists for best-selling bags.

According to figures filed with the Amsterdam exchange, Chanel’s net profit fell nearly 35 percent in 2016 and sales dropped 9 percent to $5.7 billion. Most major rivals have enjoyed a sales bounce in 2017.

But buyers want to try on the clothes, Pavlovsky said, adding that the business would look into providing “e-services” to allow buyers to reserve items online or make store appointments.

“Every time I’m in China I meet clients who come and say, ‘whatever you do don’t do e-commerce. The day you do it for us this won’t be exclusive anymore’,” Pavlovsky stated.



Milan’s Historic La Scala Cracks Down on Tourist Dress Code

Milan’s La Scala opera house is an important Italian music institution dating back to the 16th century (Getty Images)
Milan’s La Scala opera house is an important Italian music institution dating back to the 16th century (Getty Images)
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Milan’s Historic La Scala Cracks Down on Tourist Dress Code

Milan’s La Scala opera house is an important Italian music institution dating back to the 16th century (Getty Images)
Milan’s La Scala opera house is an important Italian music institution dating back to the 16th century (Getty Images)

A historic opera house in Milan has cracked down on patrons and tourists entering the prestigious venue wearing summer attire such as shorts, tank tops and flip flops, warning they will be turned away if not dressed appropriately.

The opera was seen as a symbol of wealth and exclusivity in 19th-century high society, and the bourgeois elite of this time period would have been expected to turn up in tailcoats, cravats and long evening dresses, The Independent newspaper wrote on Monday.

While this opulent attire is not expected of patrons nowadays, it said Milan’s Teatro alla Scala opera house, commonly known as La Scala, has recently reinforced its smart dress code in the wake of opera-goers turning up in casual summer fashion.

“The public is kindly requested to dress in keeping with the decorum of the theater, out of respect for the theater and for other viewers,” La Scala’s policy said.

“People wearing shorts or sleeveless T-shirts will not be allowed inside the auditorium; in this case, tickets will not be reimbursed.”

The venue also has signs around the foyer and on tickets stating the same message, warning patrons that they will not get a refund if they turn up wearing clothes not in keeping with the “decorum.”

The rules over informal clothing were first introduced in 2015 when the summer season coincided with the World Expo in Milan, as a way to deter the influx of tourists turning up in summer wear.

“There are no special dress code requirements at La Scala,” a spokesperson at the theater told The Independent. “We are delighted that some of our audience members consider an evening at La Scala to be a special occasion and dress accordingly, but our priority is to welcome everyone and make sure they feel comfortable.

“This is precisely why, in 2015, we introduced restrictions on clothing that could cause discomfort to other audience members who have to share the often limited space of an 18th-century theater.

“With the return of summer (an especially hot one), we reminded the audience of these rules, which have remained unchanged for ten years.

“It would not be right to tell spectators how to dress, but it is necessary that they do dress, as not to cause discomfort to other people,” the spokesperson added.

La Scala’s spokesman added that there had been a “change in behavior led by visitors who do not follow opera but see La Scala as a landmark.”