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STC Develops Performance Indicators to Enhance Service Quality

STC Develops Performance Indicators to Enhance Service Quality
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STC Develops Performance Indicators to Enhance Service Quality

STC Develops Performance Indicators to Enhance Service Quality

Saudi Telecom Company (STC) is working to improve the quality of telecommunications services in the country, after announcing yesterday that it has issued a new update to regulate the quality of service provided by licensed telecommunications service providers.

STC revealed Thursday that the new update includes organizing the standards and key performance indicators of landline and mobile telecommunication services in addition to advanced internet services for end users.

In this regard, Saudi Arabia Communications and Information Technology Commission clarified that the new update will become applicable starting the fourth quarter of 2018.

"This aims at developing ICT services, providing high quality communication services to subscribers and enhancing transparency among subscribers through the dissemination of benchmark data for service providers and guaranteeing a minimum quality of telecommunications services to subscribers; which is a key element in stimulating digital transformation to achieve the objectives of the National Transition 2020 Program, Kingdom Vision 2030 ».

Regarding the mobile telecommunication services, the latest STC report revealed that the number of mobile services users reached by the end of last year around 40 million subscribers, while the prepaid subscriptions reached around 74.8 percent. The report noted that the number of landlines reached 3.6 million by the end of last year.

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9 EU Countries Call for Talks on Ending Trade with Israeli Settlements

Israeli soldiers take aim during a raid in the old town of Nablus city in the occupied West Bank on June 10, 2025. (Photo by Jaafar ASHTIYEH / AFP)
Israeli soldiers take aim during a raid in the old town of Nablus city in the occupied West Bank on June 10, 2025. (Photo by Jaafar ASHTIYEH / AFP)
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9 EU Countries Call for Talks on Ending Trade with Israeli Settlements

Israeli soldiers take aim during a raid in the old town of Nablus city in the occupied West Bank on June 10, 2025. (Photo by Jaafar ASHTIYEH / AFP)
Israeli soldiers take aim during a raid in the old town of Nablus city in the occupied West Bank on June 10, 2025. (Photo by Jaafar ASHTIYEH / AFP)

Nine European Union countries have called on the European Commission to come up with proposals on how to discontinue EU trade with Israeli settlements in the occupied Palestinian territories, according to a letter seen by Reuters on Thursday.

The letter, addressed to EU foreign policy chief Kaja Kallas, was signed by foreign ministers from Belgium, Finland, Ireland, Luxembourg, Poland, Portugal, Slovenia, Spain and Sweden.

The EU is Israel's biggest trading partner, accounting about a third of its total goods trade. Two-way goods trade between the bloc and Israel stood at 42.6 billion euros ($48.91 billion) last year, though it was unclear how much of that trade involved settlements.

The ministers pointed to a July 2024 advisory opinion from the International Court of Justice, which said Israel's occupation of Palestinian territories and settlements there are illegal. It said states should take steps to prevent trade or investment relations that help maintain the situation.

"We have not seen a proposal to initiate discussions on how to effectively discontinue trade of goods and services with the illegal settlements," the ministers wrote.

"We need the European Commission to develop proposals for concrete measures to ensure compliance by the Union with the obligations identified by the Court," they added.

Israel's diplomatic mission to the EU did not immediately respond to a request for comment.

Belgian Foreign Minister Maxime Prevot said Europe must ensure trade policy is in line with international law.

"Trade cannot be disconnected from our legal and moral responsibilities," the minister said in a statement to Reuters.

"This is about ensuring that EU policies do not contribute, directly or indirectly, to the perpetuation of an illegal situation," he said.

The ministers' letter comes ahead of a meeting in Brussels on June 23 where EU foreign ministers are set to discuss the bloc's relationship with Israel.

Ministers are expected to receive an assessment on whether Israel is complying with a human rights clause in a pact governing its political and economic ties with Europe, after the bloc decided to review Israel's adherence to the agreement due to the situation in Gaza.