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Maroc Telecom Accused of Violating Rules of Competition

Maroc Telecom Accused of Violating Rules of Competition
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Maroc Telecom Accused of Violating Rules of Competition

Maroc Telecom Accused of Violating Rules of Competition

Morocco’s National Agency of Telecommunications Regulation (ANRT) has issued its decision in the dispute between telecom operators over access to the local loop unbundling (LLU) and the joint use of high-frequency internet and fixed broadband.

The ANRT said that Maroc Telecom has abused its dominant position in the market by hindering competitors' access to unbundling on its network and the fixed market since 2013.

Maroc Telecom, Morocco's leading operator, has been fined 3.3 billion dirhams ($344 million) for anti-competitive practices, the country’s regulator said on Monday.

The company may face further daily sanctions if it does not comply with the decision, the regulator said, adding that such measures aim to boost competition in fixed broadband.

Maroc Telecom said it would appeal the decision. The fine, to be paid to the state treasury, compares with the $312 million profit reported by Maroc Telecom in H1 2019.

ANRT had urged Maroc Telecom in 2016 to abide by regulations governing local loop unbundling.

Two years later, a rival operator filed a suit against Maroc Telecom, accusing it of breaching competition rules.

Zain subsidiary Inwi (formerly Wana) claimed that Maroc Telecom had hindered its rivals’ access to LLU and fixed broadband since 2013, and following its investigation the ANRT concluded that Maroc Telecom had abused its dominance in the market to this effect.

In 2014, the ANRT issued its guidelines for LLU which obliged Maroc Telecom to host rivals’ equipment in its existing cabinets, as well as build out multi-operator cabinets in future deployments. It was also required to provide wholesale tariffs for other operators using a virtual unbundled local access (VULA) model.

Maroc Telecom will now have to introduce these measures, in addition to paying a fine to the Treasury.

Maroc Telecom, which is listed on the Casablanca Stock Exchange and Euronext Paris, is 53 percent controlled by the UAE’s Etisalat, with the Moroccan state owning 22 percent.

It operates subsidiaries in Benin, Burkina Faso, Ivory Coast, Gabon, Mali, Mauritania, Niger, Togo, and the Central African Republic.

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Gulf States Accelerate Adoption of Unified Digital Government Platforms

A Tawakkalna app events in Saudi Arabia (Asharq Al-Awsat)
A Tawakkalna app events in Saudi Arabia (Asharq Al-Awsat)
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Gulf States Accelerate Adoption of Unified Digital Government Platforms

A Tawakkalna app events in Saudi Arabia (Asharq Al-Awsat)
A Tawakkalna app events in Saudi Arabia (Asharq Al-Awsat)

Gulf governments are moving swiftly to leverage modern technology in reshaping citizen-government relations, with a strong push toward digital transformation and more efficient, user-centric public services.

At the forefront of this shift are unified government applications that constitute comprehensive digital platforms that combine smart technology with seamless usability.

According to a recent study by Strategy& Middle East, a member of the PwC network, these platforms are no longer optional but have become strategic necessities.

The study, titled “Unified Government Apps: Smart Choices for Services and Cost Control,” highlights that citizens and residents can now complete services such as issuing birth certificates, renewing business licenses, or applying for social support within minutes, without physically visiting a government office.

Tawakkalna: A Saudi Model

Saudi Arabia’s Tawakkalna app, originally launched as a health tool during the COVID-19 pandemic, has since evolved into a comprehensive digital gateway offering over 1,100 government services.

Dr. Esam Al-Wagait, Director of the National Information Center at the Saudi Data and Artificial Intelligence Authority (SDAIA), noted the Kingdom’s aim to build a proactive digital government powered by AI.

“We are creating an integrated system that uses advanced technology to predict citizen needs and deliver personalized experiences aligned with smart and sustainable city goals,” he said.

Engineer Saleh Mosaibah, Deputy Director of the National Information Center, added that unified platforms enhance inter-agency collaboration, reduce operational costs, strengthen cybersecurity, and boost Saudi Arabia’s regional and global competitiveness.

Challenges and Solutions

Despite progress, the study noted operational and technical challenges remain, particularly around user expectations for faster, smoother service. Repeated logins and redundant data entry were identified as key obstacles.

Engineer Hani Zein, Partner at Strategy& Middle East, stressed the need for seamless, single-entry platforms powered by artificial intelligence.

“Unified interfaces are the future. They improve service delivery, enhance quality of life, and align with Gulf digital transformation goals,” he said.

Investment and Private Sector Integration

Experts stress that building such applications requires significant investment in IT infrastructure, data integration, and cybersecurity. “These are not just tech expenses, they are investments in smarter, more cost-efficient governance,” said Mosaibah.

The private sector also presents growth opportunities. Licensed companies could offer services through government platforms for a fee, or strategic partnerships could bring in private funding and innovation without straining public budgets.

Building a Sustainable Model

To ensure sustainability, Zein recommends a three-pillar approach: an agile operational model inspired by startups, strong legal and financial frameworks, and robust risk management systems. These foundations, he said, enable governments to move quickly, innovate freely, and maintain public trust.

With the right strategy, Zein and Mosaibah believe Saudi Arabia is well-positioned to set global standards for integrated digital government, offering a world-class experience for citizens and residents alike.