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Saudi Exports to Launch 'Made in Saudi Arabia' Program to Support Local Products

Under the Vision 2030 reform plan, the Kingdom aims to boost its non-oil exports to 50 percent by 2030. (SPA)
Under the Vision 2030 reform plan, the Kingdom aims to boost its non-oil exports to 50 percent by 2030. (SPA)
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Saudi Exports to Launch 'Made in Saudi Arabia' Program to Support Local Products

Under the Vision 2030 reform plan, the Kingdom aims to boost its non-oil exports to 50 percent by 2030. (SPA)
Under the Vision 2030 reform plan, the Kingdom aims to boost its non-oil exports to 50 percent by 2030. (SPA)

The Saudi Export Development Authority will launch a “Made in Saudi” initiative in the first quarter of 2021 to accelerate the industrialization process and transform the Kingdom into “a global industrial destination.”

As part of the program, Saudi Arabia will set out to create a unified brand identity for Saudi products and services in regional and global markets.

Saleh Al-Solami, secretary-general of the authority, said the program will help boost the image of Saudi products and services.

He said it seeks to achieve the goals outlined in the National Industrial Development and Logistics Program.

The program will also play a key role in positioning the Kingdom to be at the forefront of the global industrial landscape through supporting the national efforts to attract industrial investments.

Under the Vision 2030 reform plan, the Kingdom aims to boost its non-oil exports to 50 percent by 2030.

Planned to launch by Q1 of 2021, "Made in Saudi" will offer compelling membership schemes to local companies that meet the program’s eligibility criteria.

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GACA Issues Air Carrier and Airport Classifications for December 2024

GACA Issues Air Carrier and Airport Classifications for December 2024
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GACA Issues Air Carrier and Airport Classifications for December 2024

GACA Issues Air Carrier and Airport Classifications for December 2024

The General Authority of Civil Aviation (GACA) has issued its December classification of air transport service providers and airports to inform passengers about their performance and help them make informed choices. The monthly assessment is based on the number of complaints filed with GACA by travellers.
According to GACA, 1,074 complaints were filed by travellers on Saudi air carriers in December 2024. SAUDIA had the fewest complaints among the airlines, 20 per 100,000 travellers, and a complaint resolution rate of 99%. Flyadeal came second, with 21 complaints per 100,000 travellers and a resolution rate of 100%. Flynas came third with 24 complaints per 100,000 travellers and a resolution rate of 100%. The most common complaints in May were about luggage, flights, and tickets, SPA reported.
Among international airports with more than six million passengers annually, King Abdulaziz International Airport in Jeddah had the fewest complaints, 20 per 100,000 travellers, and a resolution rate of 96%.
Among international airports with less than six million passengers annually, Prince Sultan bin Abdulaziz Airport in Tabuk had the fewest complaints, one per 100,000 travellers, and a resolution rate of 100%.
Among domestic airports, Sharurah Domestic Airport had the fewest complaints, two per 100,000 passengers, and a resolution rate of 100%.
GACA reiterated that the monthly classification report aims to help passengers make informed choices, promote transparency, demonstrate its credibility and keenness to deal with travellers' complaints, stimulate fair competition, and develop and improve services.
According to the authority, multiple communication channels are open 24/7 to enable interaction with travellers and airport visitors. They are the call Center number 1929, WhatsApp service at 0115253333, email [email protected], social media accounts, and GACA's website.
Through these channels, the authority receives complaints concerning boarding passes, employee behaviour, and services for persons with disabilities and limited mobility.
In support of its partners, the airports, GACA prepared a booklet containing guidelines on how to deal with traveller complaints. The booklet, which has been circulated among airport operators, sets out service agreements and the rules that must be adhered to for all types of complaints and inquiries.
The authority also trains, through regularly held workshops, employees of national airlines and ground service companies that deal directly with travellers on how to comply with passenger protection regulations.