عربي English Türkçe اردو فارسى
Logo
Latest News
Business

Saudi Digital Experience Maturity Index Records 77%

The Digital Government Authority (DGA) said the indicator depends on three essential perspectives to measure the maturity of government platforms to achieve user satisfaction, improve the user experience, and enhance the mechanism for handling complaints and reports.
The Digital Government Authority (DGA) said the indicator depends on three essential perspectives to measure the maturity of government platforms to achieve user satisfaction, improve the user experience, and enhance the mechanism for handling complaints and reports.
TT
20
TT

Saudi Digital Experience Maturity Index Records 77%

The Digital Government Authority (DGA) said the indicator depends on three essential perspectives to measure the maturity of government platforms to achieve user satisfaction, improve the user experience, and enhance the mechanism for handling complaints and reports.
The Digital Government Authority (DGA) said the indicator depends on three essential perspectives to measure the maturity of government platforms to achieve user satisfaction, improve the user experience, and enhance the mechanism for handling complaints and reports.

The general indicator of the Digital Experience Maturity Index of Saudi government services recorded 77.26 percent at the professional level.

Five platforms achieved the highest rating: Absher with 85.59 percent, Tawakkalna and Ehsan with 82.76 and 80.83 percent, respectively, Sehhaty with 80.41 percent, and Najiz with 78.84 percent.

In June, Saudi Arabia launched a Digital Experience Maturity Index for 12 government services to improve people's experiences and increase their satisfaction.

The Digital Government Authority (DGA) said the indicator depends on three essential perspectives to measure the maturity of government platforms to achieve user satisfaction, improve the user experience, and enhance the mechanism for handling complaints and reports.

DGA explained that the Digital Experience Maturity Index is divided into emerging levels, followed by developed, empowered, advanced, and distinguished

DGA governor Ahmed al-Suwaiyan stated that the index aims to boost the digital experience, increase satisfaction, and improve interaction following the strategic directions of the digital government aiming to achieve Vision 2030 goals.

Suwaiyan stressed the importance of the digital government's contribution to achieving national goals by improving people's quality of life, facilitating business, boosting competitiveness, increasing government work efficiency, and bolstering the country's digital ranking in global indexes.

The Digital Experience Maturity Index of government services aims to open communication channels with the beneficiaries of digital government services and listen to the opinions and suggestions of over 18,000 beneficiaries.

The DGA regulates the digital government's platforms, websites, digital services, and government networks.

It also issues measurements, indicators, tools, and reports measuring government agencies' performance and capabilities in the digital government field.

Most Viewed

 
Business

Saudi-Ukraine Joint Business Council Poised for Major Trade Opportunities

Continental Farms Ukraine, owned by Saudi firm SALIC (Asharq Al-Awsat)
Continental Farms Ukraine, owned by Saudi firm SALIC (Asharq Al-Awsat)
TT
20
TT

Saudi-Ukraine Joint Business Council Poised for Major Trade Opportunities

Continental Farms Ukraine, owned by Saudi firm SALIC (Asharq Al-Awsat)
Continental Farms Ukraine, owned by Saudi firm SALIC (Asharq Al-Awsat)

Saudi Arabia and Ukraine are looking to their revived Joint Business Council, set to be reestablished this year, to unlock economic, investment, and trade opportunities.
With Kyiv facing an energy crisis in the wake of its ongoing conflict, Riyadh is poised to step in and help meet its energy needs. In return, Saudi Arabia is seeking key food imports from Ukraine, including various types of meat and grains.
The two countries announced the revival of the council in a joint statement on Tuesday during Ukrainian President Volodymyr Zelensky’s official visit to the kingdom.
Both sides discussed the strength of their economic ties and underscored the importance of joint efforts to boost trade, which grew by 9% last year. They agreed on the need to overcome challenges hindering commercial relations.
Bilateral trade exceeded SAR 1.72 billion ($459.2 million) in 2023, with key exchanged goods including meat, edible offal, plastics and related products, live animals and animal products, as well as grains.
Experts believe Saudi Arabia and Ukraine are counting on their revived Joint Business Council to unlock significant economic opportunities.
They highlight Kyiv’s urgent need for energy, particularly natural gas, which it previously imported from Russia, while Saudi Arabia seeks to secure key food supplies, especially grains, from Ukraine.
Fadl Al-Buainain, a member of Saudi Arabia’s Shura Council, told Asharq Al-Awsat that the council will play a crucial role in boosting investment opportunities between the two countries. He noted that Ukraine will prioritize cooperation in Saudi Arabia’s energy sector, given its severe energy shortages following the Russia-Ukraine war.
Kyiv, he said, is particularly focused on securing gas supplies and may later explore collaboration on nuclear reactors and coal.
On the Saudi side, the kingdom is looking to invest in promising sectors aligned with its Vision 2030 goals, particularly those linked to strategic and food security, Al-Buainain said.
He emphasized that Ukraine has strong capabilities in meat, grain, and other food production, making it an attractive partner for Riyadh, which has already invested in Ukraine’s agricultural sector.
Al-Buainain also pointed to Saudi-Ukrainian partnerships in the defense industry and stressed that Kyiv will require extensive reconstruction and infrastructure development once the war ends—an area where both countries stand to benefit from enhanced cooperation under the revived business council.