Egyptian Restaurants Attract Customers with 'No for Innovation' Motto

A 'suhur' meal, which is served before dawn during the holy month of Ramadan, in Cairo on May 31, 2018. (MOHAMED EL-SHAHED/AFP/Getty Images)
A 'suhur' meal, which is served before dawn during the holy month of Ramadan, in Cairo on May 31, 2018. (MOHAMED EL-SHAHED/AFP/Getty Images)
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Egyptian Restaurants Attract Customers with 'No for Innovation' Motto

A 'suhur' meal, which is served before dawn during the holy month of Ramadan, in Cairo on May 31, 2018. (MOHAMED EL-SHAHED/AFP/Getty Images)
A 'suhur' meal, which is served before dawn during the holy month of Ramadan, in Cairo on May 31, 2018. (MOHAMED EL-SHAHED/AFP/Getty Images)

In his movie “The Danish Experience”, Egyptian actor Adel Imam promoted two popular, local restaurants named “Zizo” and “Baha”. But despite the fame they gained over the past 20 years thanks to Imam’s effect, the two restaurants specializing in eastern food refused innovation.

Unlike the creative marketing ideas that restaurants invest in to increase their revenues, many restaurants haven’t even considered promotional tools to lure customers, preferring to maintain their current, traditional look that powered their fame.

Certain Egyptian restaurants, mostly those considered popular, have acquired a remarkable reputation that lures even non-Egyptian customers. Despite this fame, they are eager to preserve the traditional appearance of their beginnings, and the menu they are known for, refusing to change their originality in an attempt to maintain their success and profit margins at the same time.

Whether in Cairo, which embraces thousands of restaurants or in Alexandria, which attracts thousands of visitors every day, there are many examples of this type of restaurant that seduce people from all social and age categories with their “non-innovated” ambiances.

Since their establishment several decades ago, “Zizo” in the Jammaliah area, and “Baha” in the El Sayeda Zeinab district, have maintained their original concept, rejecting innovation ideas, and insisting that they “don’t have other branches”.

Despite that, both restaurants attract ambassadors and tourists looking to taste the “Egyptian food experience”. All their visitors, locals and non-Egyptians, sit at tables in the street, which gives the experience a more popular touch. El Sayeda district also houses “Al Jahsh” restaurant known for its local beans and falafel served in a simple, unsophisticated way. Its customers are from all social classes, they eat in the street as well. Although some reviews on the world-know travel website TripAdvisor slam the restaurant’s hygiene, celebrities and tourists keep visiting it to taste the original, Egyptian dishes.

A few steps away from Cairo’s Ramses Square, a banner reading “On God’s Blessing” draws people’s attention to a simply-decorated, crowded restaurant that serves cheap, yet tasty liver and sausage sandwiches. Known as the “King of Original Liver Sandwiches”, the restaurant, which was established in the 1980s, has always adopted a low-price policy, so it can make the highest profit. The liver sandwiches it serves are, without exaggeration, the cheapest in Egypt.

In contrast, other restaurants that opted for innovations and changes, including the “Abu Rami Grill Restaurant”, failed and lost a lot of their customers.

The same trend applies in Alexandria, in which many restaurants, especially those serving seafood, like “Shaaban of Fish” in the Al-Manshiyah area, are known for low-key setups, funny names, wooden tables, and cheap plates serving unique combinations.

The restaurant is very popular among Alexandrians. Although the city has many seafood restaurants, and most of them are located right on the sea along the Cornish, Shaaban’s customers insist on visiting it in a narrow alley to enjoy its popular dishes.

The restaurant’s owners have kept its original design but chose to innovate with a new branch that targets different types of customers.

Shaaban has a rival, though. “Houda Dongol”, located in the narrow alley in the Azarita area, also lures seafood lovers with its professional cooking and affordable prices despite its chaotic, low-key setup and location.

The traditional concept is also seen in the “Loul Fortress” restaurant overseeing the sea. A wooden design that reflects the Egyptian, popular spirit, and attracts visitors with its simple décor, rural, wooden benches, homemade fish dishes, warm welcoming of its manager Om Mayyada, and its well-known mint tea.

“Indeed, many restaurants reject the innovation idea, mostly because 95 percent of their owners are elderlies and unconvinced with the importance of social-media-driven updates. Those people can’t convoy advancement because they don’t have the needed mentality, or they might have concerns about innovation so they keep their businesses like they are. In contrast, we see about only 5 percent of business owners who consider innovation and keeping up with the industry’s changes,” Mohammed Yousri, e-marketing manager of several restaurants in Cairo, told Asharq Al-Awsat.

Yousri doesn’t agree with those alleging that “non-innovated ambiances” attract more audience, noting that this factor is a sort of mental relief for some customers, and that’s why we often see middle-aged and older people in such places.

“On the other hand, the younger ones are always looking for innovation. Restaurants adopting this management concept are often the first to close their doors despite their long-term fame. Even by maintaining their traditional touch, time will pass, and new, competing names will emerge and gradually lure people. From a marketing perspective, restaurants’ reluctance to innovate or update is a weakness and a key factor that can threaten the existence of the biggest names,” he explained.

“Marketing rules say the audience like constant renewal, and with the new generation affected by social media, restaurants must seek innovation to meet clients’ needs. Restaurants sticking to their old, traditional concepts have no future vision or aspirations, so they will definitely lose their younger customers, and thus lose the competition sooner or later,” Yousri concluded.



Germany Goes Nuts for Viral 'Dubai Chocolate’

Pieces of Dubai chocolate with gold leaf are pictured at Abu Khaled Sweets oriental pastry shop in Berlin's Wedding district on November 14, 2024. (AFP)
Pieces of Dubai chocolate with gold leaf are pictured at Abu Khaled Sweets oriental pastry shop in Berlin's Wedding district on November 14, 2024. (AFP)
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Germany Goes Nuts for Viral 'Dubai Chocolate’

Pieces of Dubai chocolate with gold leaf are pictured at Abu Khaled Sweets oriental pastry shop in Berlin's Wedding district on November 14, 2024. (AFP)
Pieces of Dubai chocolate with gold leaf are pictured at Abu Khaled Sweets oriental pastry shop in Berlin's Wedding district on November 14, 2024. (AFP)

When Ali Fakhro lays out a row of pistachio-filled chocolate bars in the morning at his bakery in Berlin, he knows they will be gone in a matter of hours.

Inspired by the viral success of the crunchy delicacy known as "Dubai chocolate", Fakhro, 32, hunted down a recipe and began making his own version two months ago.

"On the first day I made 20 bars, but they went fast. The next day, I made 50 -- all gone too," he said.

So-called Dubai chocolate was invented in 2021 by British-Egyptian entrepreneur Sarah Hamouda, who is based in Dubai.

The chunky treat consists of a blocky, hand-decorated chocolate bar with various quirky fillings -- the signature flavor being a rich pistachio cream.

The treat went viral when TikTok food influencer Maria Vehera posted a video of herself eating a bar in her car, which has since been viewed more than 100 million times.

The real thing is only available to local customers in limited quantities, but the trend has led to an explosion of copycat versions of the chocolate around the world.

Shop owner Ali Fakhro prepares Dubai chocolate at his Abu Khaled Sweets oriental pastry shop in Berlin's Wedding district on November 14, 2024. (AFP)

- Queueing in the cold -

Fakhro, who runs Abu Khaled Sweets in Berlin, experimented "several times" with different recipes before finally landing on the right ingredient to give the pistachio cream its famous crunch -- a finely shredded Middle Eastern pastry known as kataif.

Germans have been scrambling to get their hands on the chocolate with bars selling for over 100 euros ($104) on the internet.

Last week, a 31-year-old man was caught by customs attempting to smuggle 45 kilograms of the sweet treat into Germany from Switzerland.

When Swiss manufacturer Lindt launched its own version of the Dubai chocolate in Germany this month, customers queued for hours in the cold to get their hands on a bar.

At up to 20 euros per bar, the delicacy is far more expensive than your average chocolate bar -- but that didn't seem to be putting anyone off.

"I waited 10 hours. I've been here since midnight just to taste this chocolate," 18-year-old student Leon Faehnle told AFP outside a Lindt shop in Stuttgart.

Customers line-up in front of a branch of chocolate producer Lindt before the sale of 100 Dubai Chocolate bars starts in Stuttgart, southern Germany, on November 15, 2024. (AFP)

- 'Easy money' -

Lindt launched the chocolate in Germany with 1,000 numbered bars in 10 shops, a spokesman for the group told AFP, and is planning a similar launch in Austria on November 30.

Dubai chocolate has also been a hit in France, with a version by chocolatier Jeremy Bockel on show at the Salon du Chocolat in Paris earlier this month.

Yannick Burkhard, 21, queued for three hours in Stuttgart to get his hands on the chocolate -- but is not planning to eat any of it himself. Instead, he will sell it on the internet.

"I would never pay that much for this. It's quick and easy money," he said with a smile.

"This bar cost 15 euros, but it can sell for almost 100 euros... There are lots of offers on eBay, up to 300 euros," said a customer who gave his name only as Lucas, 24.

Faehnle had a more wholesome plan for his bars as he exited the shop in Stuttgart beaming with pride at his purchase.

"Now I'm going to go home and share them with my grandparents," he said.