AI Goes Mainstream as ‘AI PCs’ Hit the Market 

John A., Microsoft Marketing Manager, builds a Microsoft Copilot+ display at the Best Buy store on June 18, 2024 in Miami, Florida. (Getty Images/AFP)
John A., Microsoft Marketing Manager, builds a Microsoft Copilot+ display at the Best Buy store on June 18, 2024 in Miami, Florida. (Getty Images/AFP)
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AI Goes Mainstream as ‘AI PCs’ Hit the Market 

John A., Microsoft Marketing Manager, builds a Microsoft Copilot+ display at the Best Buy store on June 18, 2024 in Miami, Florida. (Getty Images/AFP)
John A., Microsoft Marketing Manager, builds a Microsoft Copilot+ display at the Best Buy store on June 18, 2024 in Miami, Florida. (Getty Images/AFP)

A new line of PCs specially made to run artificial intelligence programs hit stores on Tuesday as tech companies push toward wider adoption of ChatGPT-style AI.

Microsoft in May announced the new AI-powered personal computers, or "AI PCs," which will use the company's software under the Copilot Plus brand.

The idea is to allow users to access AI capabilities on their devices without relying on the cloud, which requires more energy, takes more time, and makes the AI experience clunkier.

The PCs feature a neural processing unit (NPU) chip that helps deliver crisper photo editing, live transcription, translation, and "Recall" -- a capability for the computer to keep track of everything being done on the device.

However, Microsoft removed Recall last minute over privacy concerns and said it would only make it available as a test feature.

For now, the devices built by hardware makers like HP and ASUS run exclusively on a new line of processors called Snapdragon X Elite and Plus, built by the California-based chip giant Qualcomm.

"We are redefining what a laptop actually does for the end user," Qualcomm's senior vice president Durga Malladi told AFP at the Collision tech conference in Toronto.

"We believe this is the rebirth of the PC."

At the May launch, Microsoft predicted over 50 million AI PCs would be sold in 12 months, given the appetite for ChatGPT's powers.

Such a result would give a much needed boost to PC sales, which declined for two years from the halcyon days of the coronavirus pandemic before returning to growth in the first quarter of 2024.

Best Buy, the US retail giant, said it had trained tens of thousands of staff to sell and maintain the new line of AI PCs.

Some industry experts are more hesitant about their promise, predicting the actual benefit of upgrading to an AI laptop isn't compelling enough yet and will need more time.

"AI's evolutionary features aren't revolutionary enough to disrupt traditional buying patterns," said analysts from Forrester.

"For most information workers, there aren't enough game-changing applications for day-to-day work to drive rapid AI PC adoption."

Microsoft has aggressively pushed out generative AI products since ChatGPT's release in late 2022, with new AI features available across products including Teams, Outlook and Windows.

Feeling the pressure, Google quickly followed suit while Apple entered the game earlier this month, announcing its own on-device AI capabilities rolling out to premium iPhones in the coming months and year.

The latest MacBooks and iPads already have the capability to run high-performing AI features, but Apple has been slower to highlight those powers.

"I guess we missed the boat to name it an AI PC," Craig Federighi, Apple's senior vice president of Software Engineering, joked recently about the latest generation of MacBook.



AI Chatbots Must Learn to Say 'Help!' Says Microsoft Exec

A Microsoft logo is seen in Los Angeles, California US November 7, 2017. (Reuters)
A Microsoft logo is seen in Los Angeles, California US November 7, 2017. (Reuters)
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AI Chatbots Must Learn to Say 'Help!' Says Microsoft Exec

A Microsoft logo is seen in Los Angeles, California US November 7, 2017. (Reuters)
A Microsoft logo is seen in Los Angeles, California US November 7, 2017. (Reuters)

Generative AI tools will save companies lots of time and money, promises Vik Singh, a Microsoft vice president, even if the models must learn to admit when they just don't know what to do.
"Just to be really frank, the thing that's really missing today is that a model doesn't raise its hands and say 'Hey, I'm not sure, I need help,'" Singh told AFP in an interview.
Since last year, Microsoft, Google and their competitors have been rapidly deploying generative AI applications like ChatGPT, which produce all kinds of content on demand and give users the illusion of omniscience.
But despite progress, they still "hallucinate," or invent answers.
This is an important problem for the Copilot executive to solve: Singh's corporate customers can't afford for their AI systems to go off the rails, even occasionally.
Marc Benioff, CEO of Salesforce, this week said he saw many of his customers increasingly frustrated with the meanderings of Microsoft's Copilot.
Singh insisted that "really smart people" were trying to find ways for a chatbot to admit "when it doesn't know the right answer and to ask for help."
'Real savings'
A more humble model would be no less useful, in Singh's opinion. Even if the model has to turn to a human in 50 percent of cases, that still saves "tons of money."
At one Microsoft client, "every time a new request comes in, they spend $8 to have a customer service rep answer it, so there are real savings to be had, and it's also a better experience for the customer because they get a faster response."
Singh arrived at Microsoft in January and this summer took over as head of the teams developing "Copilot," Microsoft's AI assistant that specializes in sales, accounting and online services.
These applications have the gargantuan task of bringing in revenue and justifying the massive investments in generative AI.
At the height of the AI frenzy, start-ups driving the technology were promising systems so advanced that they would "uplift humanity," in the words of Sam Altman, head of OpenAI, which is mainly funded by Microsoft.
But for the time being, the new technology is mainly used to boost productivity, and hopefully profits.
According to Microsoft, Copilot can do research for salespeople, freeing up time to call customers. Lumen, a telecom company, "saves around $50 million a year" doing this, said Singh.
Singh's teams are working on integrating Copilot directly into the tech giant's software and making it more autonomous.
"Let's say I'm a sales rep and I have a customer call," suggested the executive. Two weeks later, the model can "nudge the rep to go follow up, or better, just go and automatically send the email on the rep's behalf because it's been approved to do so."
'First inning'
In other words, before finding a solution to global warming, AI is expected to rid humanity of boring, repetitive chores.
"We're in the first inning," Singh said. "A lot of these things are productivity based, but they obviously have huge benefits."
Will all these productivity gains translate into job losses?
Leaders of large firms, such as K Krithivasan, boss of Indian IT giant TCS, have declared that generative AI will all but wipe out call centers.
But Singh, like many Silicon Valley executives, is counting on technology to make humans more creative and even create new jobs.
He pointed to his experience at Yahoo in 2008, when a dozen editors chose the articles for the home page.
"We came up with the idea of using AI to optimize this process, and some people asked 'Oh my God, what's going to happen to the employees?'" said Singh.
The automated system made it possible to renew content more quickly, thereby increasing the number of clicks on links but also the need for new articles.
"In the end," said the executive, "we had to recruit more editors."