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Gulf States Accelerate Adoption of Unified Digital Government Platforms

A Tawakkalna app events in Saudi Arabia (Asharq Al-Awsat)
A Tawakkalna app events in Saudi Arabia (Asharq Al-Awsat)
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Gulf States Accelerate Adoption of Unified Digital Government Platforms

A Tawakkalna app events in Saudi Arabia (Asharq Al-Awsat)
A Tawakkalna app events in Saudi Arabia (Asharq Al-Awsat)

Gulf governments are moving swiftly to leverage modern technology in reshaping citizen-government relations, with a strong push toward digital transformation and more efficient, user-centric public services.

At the forefront of this shift are unified government applications that constitute comprehensive digital platforms that combine smart technology with seamless usability.

According to a recent study by Strategy& Middle East, a member of the PwC network, these platforms are no longer optional but have become strategic necessities.

The study, titled “Unified Government Apps: Smart Choices for Services and Cost Control,” highlights that citizens and residents can now complete services such as issuing birth certificates, renewing business licenses, or applying for social support within minutes, without physically visiting a government office.

Tawakkalna: A Saudi Model

Saudi Arabia’s Tawakkalna app, originally launched as a health tool during the COVID-19 pandemic, has since evolved into a comprehensive digital gateway offering over 1,100 government services.

Dr. Esam Al-Wagait, Director of the National Information Center at the Saudi Data and Artificial Intelligence Authority (SDAIA), noted the Kingdom’s aim to build a proactive digital government powered by AI.

“We are creating an integrated system that uses advanced technology to predict citizen needs and deliver personalized experiences aligned with smart and sustainable city goals,” he said.

Engineer Saleh Mosaibah, Deputy Director of the National Information Center, added that unified platforms enhance inter-agency collaboration, reduce operational costs, strengthen cybersecurity, and boost Saudi Arabia’s regional and global competitiveness.

Challenges and Solutions

Despite progress, the study noted operational and technical challenges remain, particularly around user expectations for faster, smoother service. Repeated logins and redundant data entry were identified as key obstacles.

Engineer Hani Zein, Partner at Strategy& Middle East, stressed the need for seamless, single-entry platforms powered by artificial intelligence.

“Unified interfaces are the future. They improve service delivery, enhance quality of life, and align with Gulf digital transformation goals,” he said.

Investment and Private Sector Integration

Experts stress that building such applications requires significant investment in IT infrastructure, data integration, and cybersecurity. “These are not just tech expenses, they are investments in smarter, more cost-efficient governance,” said Mosaibah.

The private sector also presents growth opportunities. Licensed companies could offer services through government platforms for a fee, or strategic partnerships could bring in private funding and innovation without straining public budgets.

Building a Sustainable Model

To ensure sustainability, Zein recommends a three-pillar approach: an agile operational model inspired by startups, strong legal and financial frameworks, and robust risk management systems. These foundations, he said, enable governments to move quickly, innovate freely, and maintain public trust.

With the right strategy, Zein and Mosaibah believe Saudi Arabia is well-positioned to set global standards for integrated digital government, offering a world-class experience for citizens and residents alike.

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Business

Oil Falls by 13% After Iran Declares Strait of Hormuz Open

Hafnia Lillesand, a crude oil and product tanker, sits at Viva Energy Australia's Gore Bay fuel terminal overlooking the city skyline in Sydney, Australia April 14, 2026. (Reuters)
Hafnia Lillesand, a crude oil and product tanker, sits at Viva Energy Australia's Gore Bay fuel terminal overlooking the city skyline in Sydney, Australia April 14, 2026. (Reuters)
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Oil Falls by 13% After Iran Declares Strait of Hormuz Open

Hafnia Lillesand, a crude oil and product tanker, sits at Viva Energy Australia's Gore Bay fuel terminal overlooking the city skyline in Sydney, Australia April 14, 2026. (Reuters)
Hafnia Lillesand, a crude oil and product tanker, sits at Viva Energy Australia's Gore Bay fuel terminal overlooking the city skyline in Sydney, Australia April 14, 2026. (Reuters)

Oil prices plunged by about 13% on Friday after Iran's foreign minister said passage for all commercial vessels through the Strait of Hormuz was open for the remaining ceasefire period and US President Donald Trump said Iran has agreed to never close the strait again.

Brent crude futures fell $12.87, or 12.95%, to $86.52 a barrel by 10:50 a.m. EDT (1450 GMT), after falling to a session low of $86.09. U.S. West Texas Intermediate crude futures were down $13.50, or 14.26%, at $81.19 a barrel, after touching $80.56.

Both contracts were trading at ‌their lowest since ‌March 10, and set for their largest daily declines ‌since ⁠April 8.

Iranian Foreign ⁠Minister Abbas Araqchi said the Strait of Hormuz was open following the agreement of a ceasefire in Lebanon.

"Comments from Iran's foreign minister indicate a de-escalation as long as the ceasefire is in place, now we need to see if the number of tankers crossing the Strait increases substantially," UBS analyst Giovanni Staunovo said.

PROGRESS IN NEGOTIATIONS

The US and Iran have made progress in the negotiations over a three-page memorandum of understanding to ⁠end the war, according to an Axios reporter on X.

Prices had ‌already fallen earlier in the session as ‌possible further talks between the United States and Iran over the weekend and a 10-day ceasefire ‌between Lebanon and Israel raised investors' hopes the war in the Middle East ‌could be nearing an end.

Addressing a sticking point in talks, Trump said Tehran had offered to not possess nuclear weapons for more than 20 years.

"We're going to see what happens. But I think we're very close to making a deal with Iran," Trump told reporters ‌outside the White House on Thursday.

Trump also said on Friday that the United States has banned Israel from further bombing ⁠in Lebanon, using ⁠a harsher tone than usual with the longtime US ally.

Shortly after the announcement that the strait was open, a US official told Reuters that a military blockade of Iran involving more than 10,000 personnel remains in effect.

While the opening up of the strait was a step in the right direction, the European market would remain tight for a while, analyst Ole Hvalbye at SEB Research said, since it takes roughly 21 days for ships to move from the Gulf to Rotterdam, the main crude port in the region.

Traffic could be halted once again in the strait, if an agreement about Iran’s nuclear ambitions and lifting the US sanctions remains elusive, said Tamas Varga, an analyst at PVM Oil Associates.

Business

Saudi CEDA Reviews Vision 2030 Progress

Buildings are seen in Riyadh, Saudi Arabia, December 18, 2017. REUTERS/Faisal Al Nasser 
Buildings are seen in Riyadh, Saudi Arabia, December 18, 2017. REUTERS/Faisal Al Nasser 
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Saudi CEDA Reviews Vision 2030 Progress

Buildings are seen in Riyadh, Saudi Arabia, December 18, 2017. REUTERS/Faisal Al Nasser 
Buildings are seen in Riyadh, Saudi Arabia, December 18, 2017. REUTERS/Faisal Al Nasser 

Saudi Arabia’s Council of Economic and Development Affairs (CEDA) held a virtual meeting to consider a package of strategic reports outlining the Kingdom’s economic and development trajectory.

The council issued the 2025 annual report on Saudi Vision 2030, showing clear progress across its three pillars — a vibrant society, a thriving economy and an ambitious nation — while underscoring the resilience of the national economy, supported by prudent fiscal policies and solid logistics infrastructure.

The report highlighted qualitative advances during the Vision’s second phase, reflecting its flexibility and ability to adapt to changing conditions in line with its third phase. It emphasized efforts to build on gains achieved in the first two phases and accelerate implementation by sharpening priorities and advancing national programs and strategies.

Resilience amid global developments

CEDA also discussed the monthly report from the Ministry of Economy and Planning, which covered global economic developments and growth prospects in light of current regional events and their repercussions for both major and emerging economies.

The report examined the impact of geopolitical tensions on Gulf economies and supply chains, as well as their potential implications for Saudi Arabia’s economic and financial outlook. It pointed to the Kingdom’s “exceptional resilience,” supported by strong economic and fiscal policies and robust logistics infrastructure.

Public sector performance

The council reviewed a presentation by the National Center for Performance Measurement of Public Agencies (Adaa) on its 2025 annual performance report. The findings showed continued positive performance by government entities in meeting targets, reflecting stable delivery and efficient execution.

The report also outlined the center’s work in strengthening the measurement of national strategies and reviewing strategic documents to ensure that indicators and initiatives fully cover all objectives. It included results from the latest evaluation cycle of performance management practices across public entities.

CEDA also discussed a presentation by the National Center for Privatization (NCP), highlighting key results for the second half of 2025, including the performance of supervisory committees and progress on major projects. The presentation showed improved overall performance and an increase in the number of privatization projects during the period.

Grand Mosque services and infrastructure

The council discussed a presentation by the Royal Commission for Makkah City and Holy Sites on projects in the central area of the Grand Mosque in Makkah. The briefing addressed the use of advanced technologies to monitor and manage waste, measures to facilitate the movement of vehicles and goods into the central area, and steps to enhance safety procedures and intensify oversight of expansion projects to ensure the safety of worshippers.

It also outlined a three-year plan covering systems related to health, safety, security and the environment.

Governance and policy updates

Moreover, CEDA saw a report on the updated national framework for governance, risk, compliance and internal audit functions, including its pilot application across selected government entities, proposals for broader implementation and mechanisms to measure compliance.

The council also considered a number of procedural matters, including a draft national intellectual property policy.

It was briefed on the semiannual report of the ministerial committee on social support and subsidies, as well as updates from the committee on improving the balance of payments and advancing economic diversification.

Further briefings included a monthly report on progress in implementing the executive plan to host regional headquarters of international organizations, a quarterly report from the standing committee for price monitoring, and summaries of the latest consumer price index and wholesale price index reports, along with the underlying data.

Business

1st SKorean Tanker Transits Saudi Arabia’s Yanbu in Alternative Red Sea Route

South Korean President Lee Jae Myung delivers a eulogy during a memorial service to pay tribute to the victims of the sinking of the ferry Sewol off Jin Island on South Korea's southwest coast in Ansan, south of Seoul, South Korea, 16 April 2026. EPA/YONHAP
South Korean President Lee Jae Myung delivers a eulogy during a memorial service to pay tribute to the victims of the sinking of the ferry Sewol off Jin Island on South Korea's southwest coast in Ansan, south of Seoul, South Korea, 16 April 2026. EPA/YONHAP
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1st SKorean Tanker Transits Saudi Arabia’s Yanbu in Alternative Red Sea Route

South Korean President Lee Jae Myung delivers a eulogy during a memorial service to pay tribute to the victims of the sinking of the ferry Sewol off Jin Island on South Korea's southwest coast in Ansan, south of Seoul, South Korea, 16 April 2026. EPA/YONHAP
South Korean President Lee Jae Myung delivers a eulogy during a memorial service to pay tribute to the victims of the sinking of the ferry Sewol off Jin Island on South Korea's southwest coast in Ansan, south of Seoul, South Korea, 16 April 2026. EPA/YONHAP

A South Korean oil tanker has transited the Red Sea for the first time since the effective closure of the Strait of Hormuz, Seoul's oceans ministry said on Friday.

Import-dependent South Korea has taken steps to mitigate the risks to its energy supplies since US-Israeli attacks on Iran in late February prompted Tehran to shut off access to the strait, now under a US blockade.

Seoul has sought new sources of oil and said this month that it would send five Korean-flagged ships to the Saudi Arabian Red Sea port of Yanbu to establish alternative routes.

The ministry announced on Friday the "first case of crude oil being transported into the country via the Red Sea, a detour, since the blockade of the Strait of Hormuz".

President Lee Jae Myung called it "a valuable achievement made by the relevant ministries moving as one team".

"I would like to express my gratitude to everyone who worked hard day and night despite difficult conditions, especially the sailors," he said on X.

Kang Hoon-sik, chief of staff to the president, said on Wednesday that South Korea had secured supplies of more than 270 million barrels of crude oil via routes unaffected by Hormuz crisis through the end of the year.

The figure is equivalent to more than three months of South Korea's oil needs based on last year's figures, Kang said.

The official recently returned from a trip to Kazakhstan, Oman, Saudi Arabia and Qatar in a bid to secure alternative fuel sources.