Meta's Facebook Says it is Attracting Most Young Adults in 3 Years

Meta's Facebook Says it is Attracting Most Young Adults in 3 Years
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Meta's Facebook Says it is Attracting Most Young Adults in 3 Years

Meta's Facebook Says it is Attracting Most Young Adults in 3 Years

Meta said on Friday its flagship app Facebook is attracting its highest number of young adults in three years, as it tries to shake the platform's reputation as the bastion of an older generation.

More than 40 million US and Canadian adults aged 18 to 29 now check Facebook daily, the social media company said, in its first-ever release of such demographic information. Facebook, whose founder Mark Zuckerberg turned 40 last month, marked its 20th anniversary this year.

The growth reflects the company's efforts in the last few years to recapture the attention of young adults who have been flocking to short video app TikTok, owned by China's ByteDance, Reuters reported.

Meta charted "five quarters of healthy app usage growth" among young adults, a company spokesperson said.

At an event in New York aimed at highlighting how young people use the app, Meta's head of Facebook Tom Alison said the anniversary prompted executives to realize Facebook needed to evolve to stay relevant for the next generation.

"Who is Facebook for? Is it for my parents?" Alison said, citing questions he said he had heard from young adults.

Alison told Reuters in an interview that young users appeared to be coming to Facebook initially to use sections like Marketplace, Groups and Dating at key moments in their lives, such as when they needed to furnish apartments for the first time.

While most of those sections do not feature ads, their usage was driving engagement broadly, he added.

"Once they're on Facebook, they go and they check out stuff that's going on in Feed or from Reels," he said, referring to Meta's TikTok-like short video product.

Facebook, founded in a Harvard University dorm in 2004, spread like wildfire across US college campuses after it launched and quickly became the default mass communications platform for a generation of internet users. The app amassed 50 million users within its first three years and now has 3.2 billion users globally.

Along the way, however, it became less attractive to the young users who drive consumer fads and are considered crucial by the advertisers responsible for most of Meta's ad sales.

Only about a third of US teens say they use Facebook, according to a survey last year by research organization Pew, a sharp drop compared to previous surveys the group conducted in 2014 and 2015.

By comparison, the share of all US adults who say they use Facebook has remained relatively flat since 2016 at around 68%, Pew has said.



AI Chatbots Must Learn to Say 'Help!' Says Microsoft Exec

A Microsoft logo is seen in Los Angeles, California US November 7, 2017. (Reuters)
A Microsoft logo is seen in Los Angeles, California US November 7, 2017. (Reuters)
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AI Chatbots Must Learn to Say 'Help!' Says Microsoft Exec

A Microsoft logo is seen in Los Angeles, California US November 7, 2017. (Reuters)
A Microsoft logo is seen in Los Angeles, California US November 7, 2017. (Reuters)

Generative AI tools will save companies lots of time and money, promises Vik Singh, a Microsoft vice president, even if the models must learn to admit when they just don't know what to do.
"Just to be really frank, the thing that's really missing today is that a model doesn't raise its hands and say 'Hey, I'm not sure, I need help,'" Singh told AFP in an interview.
Since last year, Microsoft, Google and their competitors have been rapidly deploying generative AI applications like ChatGPT, which produce all kinds of content on demand and give users the illusion of omniscience.
But despite progress, they still "hallucinate," or invent answers.
This is an important problem for the Copilot executive to solve: Singh's corporate customers can't afford for their AI systems to go off the rails, even occasionally.
Marc Benioff, CEO of Salesforce, this week said he saw many of his customers increasingly frustrated with the meanderings of Microsoft's Copilot.
Singh insisted that "really smart people" were trying to find ways for a chatbot to admit "when it doesn't know the right answer and to ask for help."
'Real savings'
A more humble model would be no less useful, in Singh's opinion. Even if the model has to turn to a human in 50 percent of cases, that still saves "tons of money."
At one Microsoft client, "every time a new request comes in, they spend $8 to have a customer service rep answer it, so there are real savings to be had, and it's also a better experience for the customer because they get a faster response."
Singh arrived at Microsoft in January and this summer took over as head of the teams developing "Copilot," Microsoft's AI assistant that specializes in sales, accounting and online services.
These applications have the gargantuan task of bringing in revenue and justifying the massive investments in generative AI.
At the height of the AI frenzy, start-ups driving the technology were promising systems so advanced that they would "uplift humanity," in the words of Sam Altman, head of OpenAI, which is mainly funded by Microsoft.
But for the time being, the new technology is mainly used to boost productivity, and hopefully profits.
According to Microsoft, Copilot can do research for salespeople, freeing up time to call customers. Lumen, a telecom company, "saves around $50 million a year" doing this, said Singh.
Singh's teams are working on integrating Copilot directly into the tech giant's software and making it more autonomous.
"Let's say I'm a sales rep and I have a customer call," suggested the executive. Two weeks later, the model can "nudge the rep to go follow up, or better, just go and automatically send the email on the rep's behalf because it's been approved to do so."
'First inning'
In other words, before finding a solution to global warming, AI is expected to rid humanity of boring, repetitive chores.
"We're in the first inning," Singh said. "A lot of these things are productivity based, but they obviously have huge benefits."
Will all these productivity gains translate into job losses?
Leaders of large firms, such as K Krithivasan, boss of Indian IT giant TCS, have declared that generative AI will all but wipe out call centers.
But Singh, like many Silicon Valley executives, is counting on technology to make humans more creative and even create new jobs.
He pointed to his experience at Yahoo in 2008, when a dozen editors chose the articles for the home page.
"We came up with the idea of using AI to optimize this process, and some people asked 'Oh my God, what's going to happen to the employees?'" said Singh.
The automated system made it possible to renew content more quickly, thereby increasing the number of clicks on links but also the need for new articles.
"In the end," said the executive, "we had to recruit more editors."