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Microsoft to Let Clients Build AI Agents for Routine Tasks from November

General view of Microsoft Corporation headquarters at Issy-les-Moulineaux, near Paris, France, April 18, 2016. REUTERS/Charles Platiau/File Photo
General view of Microsoft Corporation headquarters at Issy-les-Moulineaux, near Paris, France, April 18, 2016. REUTERS/Charles Platiau/File Photo
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Microsoft to Let Clients Build AI Agents for Routine Tasks from November

General view of Microsoft Corporation headquarters at Issy-les-Moulineaux, near Paris, France, April 18, 2016. REUTERS/Charles Platiau/File Photo
General view of Microsoft Corporation headquarters at Issy-les-Moulineaux, near Paris, France, April 18, 2016. REUTERS/Charles Platiau/File Photo

Microsoft will allow its customers to build autonomous artificial intelligence agents from next month, in its latest push to tap the booming technology amid growing investor scrutiny of its hefty AI investments.
The company is positioning autonomous agents - programs that need little human intervention unlike chatbots - as "apps for an AI-driven world" that can handle client queries, identify sales leads and manage inventory, Reuters said.
Other big technology companies such as Salesforce have also touted the potential of such agents, tools that some analysts say could provide companies with an easier path to monetizing the billions of dollars they are pouring into AI.
Microsoft said its customers can use Copilot Studio - an application that requires little knowledge of computer code - to create such agents in public preview from November. It is using several AI models developed in-house and by OpenAI for the agents.
The company is also introducing 10 ready-for-use agents that can help with routine tasks ranging from managing supply chain to expense tracking and client communications.
In a demo, McKinsey & Co, which had early access to the tools, created an agent that can manage client inquires by checking interaction history, identifying the consultant for the task and scheduling a follow-up meeting.
"The idea is that Copilot (the company's chatbot) is the user interface for AI," Charles Lamanna, corporate vice president of business and industry Copilot at Microsoft, told Reuters.
"Every employee will have a Copilot, their personalized AI agent, and then they will use that Copilot to interface and interact with the sea of AI agents that will be out there."
Tech giants are facing pressure to show returns on their big AI investments. Microsoft's shares fell 2.8% in the September quarter, underperforming the S&P 500, but remain more than 10% higher for the year.
Some concerns have risen in recent months about the pace of Copilot adoption, with research firm Gartner saying in August its survey of 152 IT organizations showed the vast majority had not progressed their Copilot initiatives past the pilot stage.

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US-China Tech War Seen Heating up Regardless of whether Trump or Harris Wins

US and Chinese flags are seen through broken glass in this illustration taken, January 30, 2023. REUTERS/Dado Ruvic/Illustration/File Photo Purchase Licensing Rights
US and Chinese flags are seen through broken glass in this illustration taken, January 30, 2023. REUTERS/Dado Ruvic/Illustration/File Photo Purchase Licensing Rights
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US-China Tech War Seen Heating up Regardless of whether Trump or Harris Wins

US and Chinese flags are seen through broken glass in this illustration taken, January 30, 2023. REUTERS/Dado Ruvic/Illustration/File Photo Purchase Licensing Rights
US and Chinese flags are seen through broken glass in this illustration taken, January 30, 2023. REUTERS/Dado Ruvic/Illustration/File Photo Purchase Licensing Rights

The US-China tech war is all but certain to heat up no matter whether Republican Donald Trump or Vice President Kamala Harris wins the Nov. 5 US presidential election, with the Democrat likely to come out with targeted new rules and Trump a blunter approach.

New efforts to slow the flow of less-sophisticated Chinese chips, smart cars and other imports into the US are expected, alongside more curbs on chipmaking tools and highly-prized AI chips headed to China, according to former officials from the Biden and Trump administrations, industry experts and people close to the campaigns, according to Reuters.

In her bid for the US presidency, Democrat Harris has said she will make sure "America, not China, wins the competition for the 21st century," while Republican candidate Trump has pitched ever-increasing tariffs as a cure-all that includes combating Chinese technological advancement.

In short, the battle to keep US money and technology from boosting China's military and artificial intelligence capabilities is bound to escalate under either Harris or Trump.

"We're seeing the opening of a new front on the US China tech cold war that is focused on data, software and connected devices," said Peter Harrell, a former national security official in the Biden administration.

Last month, the US proposed rules to keep connected cars made with Chinese components off America's streets, while a law was passed this spring that said the short video app TikTok must be sold by its Chinese parent by next year or be banned.

“There’s a lot of concern if a Chinese company is able to access and provide updates to devices,” Harrell said. “The connected car thing and TikTok are just the tip of the iceberg.”

Should Harris win the election, her approach would likely be more targeted and coordinated than Trump’s, people close to both administrations say.

For example, she is likely to continue working with allies much like the Biden administration has, to keep US tech from aiding the Chinese military, Harrell said.

A Trump administration, on the other hand, may move more quickly, and be more willing to punish recalcitrant allies.

"I think we learned from President Trump's first term that he has a bias for action," said Jamieson Greer, former chief of staff to Robert Lighthizer, the US trade representative under Trump who remains close to the campaign.

Nazak Nikakhtar, a Commerce Department official under Trump who knows his current advisors, expects a Trump administration to be "much more aggressive about export control policies towards China."

She anticipates "a significant expansion of the entity list," to capture affiliates and business partners of listed companies. The list restricts exports to those on it. Trump added China's Huawei Technologies to the list for sanctions busting.

Licenses to ship US technology to China also are more likely to be denied, Nikakhtar said.

She said she would not be surprised if a Trump administration imposed restrictions not only on imports of Chinese chips but on "certain products containing those chips."

And she expects Trump to be tougher than Harris on allies who don't follow the US lead. "The Trump philosophy is more of a stick," she said.

Bill Reinsch, a former Commerce official during the Clinton administration sees Trump as likely to take a "sledgehammer" to controls where Harris would use a "scalpel."

"Trump's approach has been across-the-board, most clearly seen in his current tariff proposals," Reinsch said.

Trump has said he would impose tariffs of 10 or 20 percent on all imports (not just Chinese) and 60 percent or more on Chinese imports.

Harris has described Trump's tariff plan as a tax on consumers, but the Biden administration has seen the need for targeted tariffs including increasing the rate on semiconductors from 25 percent to 50 percent by 2025.

China has repeatedly said it would safeguard its rights and interests. Last year, it targeted US memory chip maker Micron Technology after Washington imposed a series of export controls on US chips and chipmaking equipment, and the US accused Beijing of penalizing other US companies amid growing tensions.

China also introduced export restrictions last year on germanium and gallium, metals widely used in chipmaking, citing national security interests. It issued new curbs on some graphite products that go into electric vehicle batteries in October 2023, days after the US tightened rules on chip-related exports. And in June it unveiled new rules on rare earth elements critical for military equipment and consumer electronics.

Wilbur Ross, commerce secretary under Trump, said that the US needs to be tough on China, but strategic, too, noting the US is still dependent on China for rare earths.

"It would be very dangerous to just try to cut them off," he said.