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SAUDIA Wins Best Airline Cabin Crew Award at Business Traveler Awards

Saudi Arabian Airlines plane, is seen at the airport of the Red Sea resort of Sharm el-Sheikh, Egypt, August 9, 2021. (Reuters)
Saudi Arabian Airlines plane, is seen at the airport of the Red Sea resort of Sharm el-Sheikh, Egypt, August 9, 2021. (Reuters)
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SAUDIA Wins Best Airline Cabin Crew Award at Business Traveler Awards

Saudi Arabian Airlines plane, is seen at the airport of the Red Sea resort of Sharm el-Sheikh, Egypt, August 9, 2021. (Reuters)
Saudi Arabian Airlines plane, is seen at the airport of the Red Sea resort of Sharm el-Sheikh, Egypt, August 9, 2021. (Reuters)

Saudia Airlines (SAUDIA) has earned the Best Airline Cabin Crew award at the 2024 Business Traveler North America Awards ceremony in Miami, US.
SAUDIA Chief Guest Experience Officer Rossen Dimitrov received the award, which is given to airlines for the first time, SPA reported.
Dimitrov said that the award received by SAUDIA is testimony to its dedication to enhancing the travel experience, aiming to elevate it to new heights and surpass expectations. He added that air service constitutes a critical aspect of travel, and is a key indicator of service quality that reflects the level of guest satisfaction.
This international recognition, he said, underscores the effectiveness of SAUDIA employees, “particularly the team of navigators who are crucial to the operational system, managing over 500 flights daily”.
He noted that air service is experiencing significant improvements that showcase Saudi culture, from the warm welcome and assistance to the menu featuring meals inspired by the Saudi cuisine, and the tradition of serving Saudi coffee and dates sourced from the homeland, as a sign of hospitality.
As part of its strategic vision for a new era, SAUDIA is dedicated to continuous innovation and to coming up with impactful initiatives that improve services and products. Its commitment to improving its operational performance is evident in the modern, and expanding, fleet, which currently includes 144 aircraft that helps it carry out its plan of connecting the world with the Kingdom.

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Tokyo Police Care for Lost Umbrellas, Keys, Flying Squirrels

This photo taken on August 2, 2024 shows thousands of umbrellas in containers at the Tokyo Metropolitan Police Department Lost and Found Center in the Iidabashi area of central Tokyo. (Photo by Richard A. Brooks / AFP)
This photo taken on August 2, 2024 shows thousands of umbrellas in containers at the Tokyo Metropolitan Police Department Lost and Found Center in the Iidabashi area of central Tokyo. (Photo by Richard A. Brooks / AFP)
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Tokyo Police Care for Lost Umbrellas, Keys, Flying Squirrels

This photo taken on August 2, 2024 shows thousands of umbrellas in containers at the Tokyo Metropolitan Police Department Lost and Found Center in the Iidabashi area of central Tokyo. (Photo by Richard A. Brooks / AFP)
This photo taken on August 2, 2024 shows thousands of umbrellas in containers at the Tokyo Metropolitan Police Department Lost and Found Center in the Iidabashi area of central Tokyo. (Photo by Richard A. Brooks / AFP)

Lost your umbrella, keys, or perhaps a flying squirrel? In Tokyo, the police are almost certainly taking meticulous care of it.

In Japan, lost items are rarely disconnected from their owners for long, even in a mega city like Tokyo -- population 14 million.

"Foreign visitors are often surprised to get their things back," said Hiroshi Fujii, a 67-year-old tour guide at Tokyo's vast police lost-and-found center.

"But in Japan, there's always an expectation that we will."

It's a "national trait" to report items found in public places in Japan, he told AFP. "We pass down this custom of reporting things we picked up, from parents to children."

Around 80 staff at the police center in Tokyo's central Iidabashi district ensure items are well organized using a database system, its director Harumi Shoji told AFP.

Everything is tagged and sorted to hasten a return to its rightful owner.

ID cards and driving licenses are most frequently lost, Shoji said.

- Flying squirrels, iguanas -

But dogs, cats and even flying squirrels and iguanas have been dropped off at police stations, where officers look after them "with great sensitivity" -- consulting books, online articles and vets for advice.

More than four million items were handed in to Tokyo Metropolitan Police last year, with about 70 percent of valuables such as wallets, phones and important documents successfully reunited with their owners.

"Even if it's just a key, we enter details such as the mascot keychain it's attached to," Shoji said in a room filled with belongings, including a large Cookie Monster stuffed toy.

Over the course of one afternoon, dozens of people came to collect or search for their lost property at the center, which receives items left with train station staff or at small local police stations across Tokyo if they are not claimed within two weeks.

If no one turns up at the police facility within three months, the unwanted item is sold or discarded.

The number of lost items handled by the center is increasing as Japan welcomes a record influx of tourists post-pandemic, and as gadgets become smaller, Shoji said.

Wireless earphones and hand-held fans are an increasingly frequent sight at the lost-and-found center, which has been operating since the 1950s.

But a whopping 200 square meters is dedicated to lost umbrellas -- 300,000 of which were brought in last year, with only 3,700 of them returned, Shoji said.

"We have a designated floor for umbrellas... during the rainy season, there are so many umbrellas that the umbrella trolley is overflowing and we have to store them in two tiers."