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Saudi Hospitality: From Tradition to Serving Hajj and Umrah Pilgrims

Founded by a group of dedicated volunteers and experts, the Association for Pilgrims and Umrah Services focuses on ensuring the safety and comfort of pilgrims at the start of their journey. (Asharq Al-Awsat)
Founded by a group of dedicated volunteers and experts, the Association for Pilgrims and Umrah Services focuses on ensuring the safety and comfort of pilgrims at the start of their journey. (Asharq Al-Awsat)
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Saudi Hospitality: From Tradition to Serving Hajj and Umrah Pilgrims

Founded by a group of dedicated volunteers and experts, the Association for Pilgrims and Umrah Services focuses on ensuring the safety and comfort of pilgrims at the start of their journey. (Asharq Al-Awsat)
Founded by a group of dedicated volunteers and experts, the Association for Pilgrims and Umrah Services focuses on ensuring the safety and comfort of pilgrims at the start of their journey. (Asharq Al-Awsat)

Arabs have a long-standing tradition of hospitality, treating guests with the utmost respect.

This value remains strong in Saudi Arabia, where generosity extends beyond family gatherings and friend visits to include the Hajj pilgrims and Umrah performers. For them, the Kingdom becomes a second home, with open doors and hearts.

In northern Saudi Arabia, near border crossings that welcome travelers from neighboring countries, the Association for Pilgrims and Umrah Services plays a key role.

Founded by a group of dedicated volunteers and experts, the association focuses on ensuring the safety and comfort of pilgrims at the start of their journey.

The association operates at key border points like Jadeedah Arar and Al-Hadithah, the main entry points for pilgrims coming by land from countries such as Iraq, Jordan, Palestine and Syria.

Close by, the association has set up a fully equipped city for pilgrims, offering a field hospital, relaxation areas, food services and guidance to make their spiritual journey easier.

Speaking to Asharq Al-Awsat, Badr Al-Shammari, the chairman of the board of directors of the Association for Pilgrims and Umrah Services in Al-Jawf region, told Asharq Al-Awsat: “We are the first point of contact for pilgrims arriving from the north. Our goal is to provide an exceptional experience, ensuring pilgrims feel safe and comfortable, with all the medical and food services they need.”

The association goes beyond basic services, launching innovative projects to tackle challenges. One key initiative is the mobile workshop for fixing broken buses on the route between border crossings and Madinah. The team is always ready to respond quickly, reducing delays and easing the journey for pilgrims.

From the moment pilgrims arrive at the association's site, the team works with local government agencies to provide continuous care and services around the clock.

If pilgrims face health issues, they are immediately examined at the field hospital. For more serious conditions, they are transferred to nearby public hospitals.

One touching story that highlights the association’s humanitarian work involved an elderly pilgrim who fell ill and was taken to a health center by the association's team.

After receiving initial treatment at the field hospital, he was transferred to a public hospital. Once he recovered, he asked how to pay for the medical services he had received. He was surprised to learn that all services were free, as directed by Custodian of the Two Holy Mosques King Salman bin Abdulaziz.

Moved, the pilgrim told the team: “I never expected such care and services. Everything was organized, and the staff truly cared about my comfort. I pray that God protects this country and its people.”

At a Hajj and Umrah Conference in Jeddah, Al-Shammari explained that the association’s mission goes beyond providing daily services.

“Our work is a noble mission aimed at fully supporting the guests and helping them perform their rituals easily and comfortably. This is a great honor,” he stressed.

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Snowstorm Paralyzes Vienna Airport

People wait at a tram stop after heavy snowfalls in Vienna, Austria, February 20, 2026. REUTERS/Elisabeth Mandl
People wait at a tram stop after heavy snowfalls in Vienna, Austria, February 20, 2026. REUTERS/Elisabeth Mandl
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Snowstorm Paralyzes Vienna Airport

People wait at a tram stop after heavy snowfalls in Vienna, Austria, February 20, 2026. REUTERS/Elisabeth Mandl
People wait at a tram stop after heavy snowfalls in Vienna, Austria, February 20, 2026. REUTERS/Elisabeth Mandl

Massive snowstorms caused power outages and transport chaos in Austria on Friday, forcing the Vienna airport to temporarily halt all flights.

Flights departing from the capital, a major European hub, were cancelled or delayed, and more than 230 arrivals were similarly disrupted or rerouted.

"Passengers whose flights have been delayed are asked not to come to the airport," the facility said in a statement.

The area received 20 centimeters (nearly eight inches) of snow, national news agency APA reported.

The main highway south of Vienna was closed for several hours, and other sections of highway were temporarily inaccessible because of snowdrift, stranded lorries or poor visibility, said the national automobile association, OAMTC.

According to AFP, electric companies reported power outages in several regions in the south and east, including Styria, where 30,000 homes lost electricity.

The weather was forecast to improve from around midday, but the risk of avalanches remained high.

Varieties

NASA Delivers Harsh Assessment of Botched Boeing Starliner Test Flight

NASA duo Butch Wilmore and Suni Williams were stuck on the ISS for nine months. Handout / NASA TV/AFP/File
NASA duo Butch Wilmore and Suni Williams were stuck on the ISS for nine months. Handout / NASA TV/AFP/File
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NASA Delivers Harsh Assessment of Botched Boeing Starliner Test Flight

NASA duo Butch Wilmore and Suni Williams were stuck on the ISS for nine months. Handout / NASA TV/AFP/File
NASA duo Butch Wilmore and Suni Williams were stuck on the ISS for nine months. Handout / NASA TV/AFP/File

NASA on Thursday blamed what it called engineering vulnerabilities in Boeing's Starliner spacecraft along with internal agency mistakes in a sharply critical report assessing a botched mission that left two astronauts stranded in space.

The US space agency labeled the 2024 test flight of the Starliner capsule a "Type A" mishap -- the same classification as the deadly Challenger and Columbia shuttle disasters -- a category that reflects the "potential for a significant mishap," it said.

The failures left a pair of NASA astronauts stranded aboard the International Space Station for nine months in a mission that captured global attention and became a political flashpoint.

"Starliner has design and engineering deficiencies that must be corrected, but the most troubling failure revealed by this investigation is not hardware. It's decision-making and leadership," said NASA administrator Jared Isaacman in a briefing.

"If left unchecked," he said, this mismanagement "could create a culture incompatible with human spaceflight."

The top space official said the investigation found that a concern for the reputation of Boeing's Starliner clouded an earlier internal probe into the incident.

"Programmatic advocacy exceeded reasonable bounds and place the mission, the crew and America's space program at risk in ways that were not fully understood at the time," Isaacman said.

He said Starliner currently "is less reliable for crew survival than other crewed vehicles" and that "NASA will not fly another crew on Starliner until technical causes are understood and corrected" and a problematic propulsion system is fixed.

But the administrator insisted that "NASA will continue to work with Boeing, as we do all of our partners that are undertaking test flights."

In a statement, Boeing said it has "made substantial progress on corrective actions for technical challenges we encountered and driven significant cultural changes across the team that directly align with the findings in the report."

- 'We failed them' -

Isaacman also had harsh words for internal conduct at NASA.

"We managed the contract. We accepted the vehicle, we launched the crew to space. We made decisions from docking through post-mission actions," he told journalists.

"A considerable portion of the responsibility and accountability rests here."

In June 2024 Butch Wilmore and Suni Williams embarked on what was meant to be an eight-to-14-day mission. But this turned into nine months after propulsion problems emerged in orbit and the Starliner spacecraft was deemed unfit to fly them back.

The ex-Navy pilots were reassigned to the NASA-SpaceX Crew-9 mission. A Dragon spacecraft flew to the ISS that September with a team of two, rather than the usual four, to make room for the stranded pair.

The duo, both now retired, were finally able to arrive home safely in March 2025.

"They have so much grace, and they're so competent, the two of them, and we failed them," NASA associate administrator Amit Kshatriya told Thursday's briefing.

"The agency failed them."

Kshatriya said the details of the report were "hard to hear" but that "transparency" was the only path forward.

"This is not about pointing fingers," he said. "It's about making sure that we are holding each other accountable."

Both Boeing and SpaceX were commissioned to handle missions to the ISS more than a decade ago.

Varieties

Abandoned Baby Monkey Finds Comfort in Stuffed Orangutan

A baby Japanese macaque named Punch sits next to a stuffed orangutan at Ichikawa City Zoo, in Ichikawa, Chiba Prefecture, Japan, February 19, 2026. REUTERS/Kim Kyung-Hoon
A baby Japanese macaque named Punch sits next to a stuffed orangutan at Ichikawa City Zoo, in Ichikawa, Chiba Prefecture, Japan, February 19, 2026. REUTERS/Kim Kyung-Hoon
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Abandoned Baby Monkey Finds Comfort in Stuffed Orangutan

A baby Japanese macaque named Punch sits next to a stuffed orangutan at Ichikawa City Zoo, in Ichikawa, Chiba Prefecture, Japan, February 19, 2026. REUTERS/Kim Kyung-Hoon
A baby Japanese macaque named Punch sits next to a stuffed orangutan at Ichikawa City Zoo, in Ichikawa, Chiba Prefecture, Japan, February 19, 2026. REUTERS/Kim Kyung-Hoon

At a zoo outside Tokyo, the monkey enclosure has become a must-see attraction thanks to an inseparable pair: Punch, a baby Japanese macaque, and his stuffed orangutan companion.

Punch's mother abandoned the macaque when he was born seven months ago at the Ichikawa City Zoo and when an onlooker noticed and alerted zookeepers, they swung into action.

Japanese baby macaques typically cling to their mothers to build muscle strength and for a ‌sense of security, ‌so Punch needed a swift intervention, zookeeper ‌Kosuke ⁠Shikano said. The keepers ⁠experimented with substitutes including rolled-up towels and other stuffed animals before settling on the orange, bug-eyed orangutan, sold by Swedish furniture brand IKEA.

“This stuffed animal has relatively long hair and several easy places to hold," Shikano said. "We thought that its resemblance to a monkey might help ⁠Punch integrate back into the troop later ‌on, and that’s why ‌we chose it."

Punch has rarely been seen without it since, ‌dragging the cuddly toy everywhere even though it is ‌bigger than him, and delighting fans who have flocked to the zoo since videos of the two went viral, Reuters reported.

“Seeing Punch on social media, abandoned by his parents but still trying ‌so hard, really moved me," said 26-year-old nurse Miyu Igarashi. "So when I got the ⁠chance to ⁠meet up with a friend today, I suggested we go see Punch together.”

Shikano thinks Punch's mother abandoned him because of the extreme heat in July when she gave birth.

Punch has had some differences with the other monkeys as he has tried to communicate with them, but zookeepers say that is part of the learning process and he is steadily integrating with the troop.

"I think there will come a day when he no longer needs his stuffed toy," Shikano said.