The Digital Government Authority (DGA) announced the results of the Digital Experience Maturity Index 2024, where the index achieved a rate of (85.04%) at an “advanced” level. The Index included the evaluation of 39 digital platforms according to four main perspectives, which include 20 themes.
The perspectives included measuring beneficiary satisfaction by involving over 175,000 beneficiaries in assessing their digital experience. This also encompassed evaluating user experience, the mechanisms for handling complaints on digital platforms, and the technologies and tools that support these platforms.
Eng. Ahmed Alsuwaiyan, the Governor of the Digital Government Authority, explained that the Digital Experience Maturity Index aims to enhance beneficiary satisfaction, improve digital experiences, and strengthen engagement in alignment with international standards and best practices. The index also meets the strategic directions of the digital government, by supporting the achievement of its goals, improving the Kingdom’s standing in global indicators, and accelerating the pace of digital transformation.
He emphasized that the continuous rise in the index results reflects the significant efforts of government agencies in developing their digital platforms and services. Their ongoing contributions are instrumental in improving the quality of life, facilitating business operations, enhancing competitiveness, and increasing the efficiency of government functions, he stated.
The index increased by 4.36 percent compared to the previous cycle, and 39 platforms were included in the current year, compared to 24 platforms in 2023. More than 175,000 respondents participated in evaluating the platforms for this cycle, exceeding the number of participants in the previous cycle, which reached 134,000.
