For Years, Israelis Trusted the Army to Defend and Inform Them. Now Many Feel Abandoned 

10 October 2023, Israel, Sa'ad: Israeli forces patrol areas along the Israeli-Gaza border as fighting between Israeli troops and Hamas gunmen continues. (dpa)
10 October 2023, Israel, Sa'ad: Israeli forces patrol areas along the Israeli-Gaza border as fighting between Israeli troops and Hamas gunmen continues. (dpa)
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For Years, Israelis Trusted the Army to Defend and Inform Them. Now Many Feel Abandoned 

10 October 2023, Israel, Sa'ad: Israeli forces patrol areas along the Israeli-Gaza border as fighting between Israeli troops and Hamas gunmen continues. (dpa)
10 October 2023, Israel, Sa'ad: Israeli forces patrol areas along the Israeli-Gaza border as fighting between Israeli troops and Hamas gunmen continues. (dpa)

It was, they thought, an ironclad social contract. Israeli citizens would serve in the military and live along enemy borders. In exchange, the army would defend them.

That contract was shattered Saturday when hundreds of Hamas fighters breached Israel’s defenses from the Gaza Strip, pouring in by air, land and sea on a rampage that would leave hundreds dead. The infiltration caught Israel’s storied high-tech army completely unaware and stunned a country that prides itself on military prowess.

Further shocking Israelis was how long it took the military to respond. As thousands in southern Israel suddenly found themselves besieged, their cries for help went unanswered for hours. Holed up inside homes and safe rooms as militants rampaged, they turned in desperation to social media, to journalists and to friends, beseeching the army to save them.

The weekend attacks and the military's response brought an unsettling new sense of vulnerability and abandonment. Thousands of families had no idea whether loved ones were alive or had been taken as captives to Gaza. At the height of the violence, there was no one to turn to for guidance or information. Contact centers were eventually set up, but the focus was on soliciting information from families rather than offering it.

Six members of Jonathan Silver's family are missing, and he approached authorities for help. At least three relatives are captive in Gaza, he said, and the others are assumed to be there, too. He saw video of a cousin and two children taken hostage from their kibbutz, Nir Oz.

But the family has received no information, Silver said.

"We tried to reach everybody – the homeland command, police, friends, acquaintances, people on the kibbutz," he said. And for hours, "there was no one to talk to."

He's particularly concerned for his aunt, who has Parkinson’s disease and needs her medication. He's frustrated, but he also said now is not the time to criticize too deeply.

"I have a lot of questions and a lot to say. The day of reckoning will come," he said, but "now I prefer to stand beside the army."

In Israel, military service is compulsory for most Jewish men and women. In the eyes of many citizens, it is the glue that keeps the country together in a region widely hostile to its presence, and it's recognized worldwide for its technological advances and intelligence-gathering capabilities.

That it could be taken so completely by surprise by an armed group is something Israelis are hard-pressed to fathom.

For Merav Leshem Gonen, a feeling of helplessness gripped her when her daughter called in a panic from a music festival that was attacked.

"Mommy, we were bombed. They shot at us. The car was shot, we cannot drive, everybody here is hurt," Gonen recounted her daughter saying.

"She was talking to me and said, ‘Mommy, help us, we don’t know what to do.’ And I’m saying, ’We love you, and it’s OK. We are trying to find a way to take you out of there. We are sending people,’" Gonen told a news conference outside Tel Aviv. "And I know I’m lying because we don’t have answers, and we didn’t have any answers. Nobody had."

Journalist Amir Tibon had good fortune that many others didn’t: While the army struggled to regroup, his 62-year-old father, a retired general, entered the breach. Noam Tibon headed from his home in Tel Aviv to Nahal Oz, a kibbutz where his son, his wife and their two young daughters were hunkering in a safe room. On the way, he connected with another retired general and a group of commandoes.

After firefights with gunmen along the way, the elder Tibon extricated his son and family. More than a dozen others at Nahal Oz did not survive.

"The terms of the contract between us and the state had always been clear: We protect the border, and the state protects us," Amir Tibon wrote in an article retelling the rescue for his newspaper, Haaretz.

"We fulfilled our share of the deal heroically. For all too many of our beloved friends and neighbors, on this black day of Saturday, October 7, the state of Israel did not fulfill its share."

Maayan Zin said she learned that her two daughters had been abducted when a relative sent her photos from a Telegram group appearing to show them sitting on mattresses in captivity. She's among dozens of distraught families who say there's been a lack of support from Israeli authorities about their loved ones held in Gaza.

"There is no information. No one has contacted me since yesterday. Not the army, not the government, not the police," she said.

At first, she couldn't believe what she saw in the images. "I thought it was Photoshopped," she said.

But videos she found online confirmed her worst fears. Dafna, 15, and Ella, 8, were shown weeping and terrified. Their father, her ex-husband, was seen being taken across the border into Gaza, his leg bleeding heavily.

"Just bring my daughters home," Zin pleaded. "Bring everybody home."



Iran-Israel War: A Lifeline for Netanyahu?

FILE - Israeli Prime Minister Benjamin Netanyahu attends a ceremony on the eve of Israel's Remembrance Day for fallen soldiers at the Yad LaBanim Memorial in Jerusalem, on April 29, 2025. (Abir Sultan/Pool Photo via AP, File)
FILE - Israeli Prime Minister Benjamin Netanyahu attends a ceremony on the eve of Israel's Remembrance Day for fallen soldiers at the Yad LaBanim Memorial in Jerusalem, on April 29, 2025. (Abir Sultan/Pool Photo via AP, File)
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Iran-Israel War: A Lifeline for Netanyahu?

FILE - Israeli Prime Minister Benjamin Netanyahu attends a ceremony on the eve of Israel's Remembrance Day for fallen soldiers at the Yad LaBanim Memorial in Jerusalem, on April 29, 2025. (Abir Sultan/Pool Photo via AP, File)
FILE - Israeli Prime Minister Benjamin Netanyahu attends a ceremony on the eve of Israel's Remembrance Day for fallen soldiers at the Yad LaBanim Memorial in Jerusalem, on April 29, 2025. (Abir Sultan/Pool Photo via AP, File)

The Iran-Israel war has helped strengthen Israeli Prime Minister Benjamin Netanyahu domestically and overseas, just as his grip on power looked vulnerable.

On the eve of launching strikes on Iran, his government looked to be on the verge of collapse, with a drive to conscript ultra-Orthodox Jews threatening to scupper his fragile coalition.

Nearly two years on from Hamas's unprecedented attack in 2023, Netanyahu was under growing domestic criticism for his handling of the war in Gaza, where dozens of hostages remain unaccounted for, said AFP.

Internationally too, he was coming under pressure including from longstanding allies, who since the war with Iran began have gone back to expressing support.

Just days ago, polls were predicting Netanyahu would lose his majority if new elections were held, but now, his fortunes appear to have reversed, and Israelis are seeing in "Bibi" the man of the moment.

– 'Reshape the Middle East' –

For decades, Netanyahu has warned of the risk of a nuclear attack on Israel by Iran -- a fear shared by most Israelis.

Yonatan Freeman, a geopolitics expert at the Hebrew University of Jerusalem, said Netanyahu's argument that the pre-emptive strike on Iran was necessary draws "a lot of public support" and that the prime minister has been "greatly strengthened".

Even the opposition has rallied behind him.

"Prime Minister Benjamin Netanyahu is my political rival, but his decision to strike Iran at this moment in time is the right one," opposition leader Yair Lapid wrote in a Jerusalem Post op-ed.

A poll published Saturday by a conservative Israeli channel showed that 54 percent of respondents expressed confidence in the prime minister.

The public had had time to prepare for the possibility of an offensive against Iran, with Netanyahu repeatedly warning that Israel was fighting for its survival and had an opportunity to "reshape the Middle East."

During tit-for-tat military exchanges last year, Israel launched air raids on targets in Iran in October that are thought to have severely damaged Iranian air defenses.

Israel's then-defense minister Yoav Gallant said the strikes had shifted "the balance of power" and had "weakened" Iran.

"In fact, for the past 20 months, Israelis have been thinking about this (a war with Iran)," said Denis Charbit, a political scientist at Israel's Open University.

Since Hamas's October 7, 2023 attack on Israel, Netanyahu has ordered military action in Gaza, against the Iran-backed Hezbollah group in Lebanon and the Houthis in Yemen, as well as targets in Syria where long-time leader Bashar al-Assad fell in December last year.

"Netanyahu always wants to dominate the agenda, to be the one who reshuffles the deck himself -- not the one who reacts -- and here he is clearly asserting his Churchillian side, which is, incidentally, his model," Charbit said.

"But depending on the outcome and the duration (of the war), everything could change, and Israelis might turn against Bibi and demand answers."

– Silencing critics –

For now, however, people in Israel see the conflict with Iran as a "necessary war," according to Nitzan Perelman, a researcher specialized in Israel at the National Center for Scientific Research (CNRS) in France.

"Public opinion supports this war, just as it has supported previous ones," she added.

"It's very useful for Netanyahu because it silences criticism, both inside the country and abroad."

In the weeks ahead of the Iran strikes, international criticism of Netanyahu and Israel's military had reached unprecedented levels.

After more than 55,000 deaths in Gaza, according to the health ministry in the Hamas-run territory, and a blockade that has produced famine-like conditions there, Israel has faced growing isolation and the risk of sanctions, while Netanyahu himself is the subject of an international arrest warrant for alleged war crimes.

But on Sunday, two days into the war with Iran, the Israeli leader received a phone call from European Commission President Ursula von der Leyen, while Foreign Minister Gideon Saar has held talks with numerous counterparts.

"There's more consensus in Europe in how they see Iran, which is more equal to how Israel sees Iran," explained Freeman from the Hebrew University of Jerusalem.

German Chancellor Friedrich Merz said Tuesday that Israel was doing "the dirty work... for all of us."

The idea that a weakened Iran could lead to regional peace and the emergence of a new Middle East is appealing to the United States and some European countries, according to Freeman.

But for Perelman, "Netanyahu is exploiting the Iranian threat, as he always has."