UNRWA, a Lifeline for Palestinians amid Decades of Conflict

The UN agency for Palestinian refugees, whose operations in Israel were banned by the Israeli parliament on Monday, is seen by some as an "irreplaceable" humanitarian lifeline in Gaza, but as an accomplice of Hamas by others.
The United Nations Relief and Works Agency for Palestine Refugees (UNRWA) has for more than seven decades provided essential aid and assistance to Palestinian refugees, AFP reported.
The agency has also long been a lightening rod for harsh Israeli criticism, which has ramped up dramatically since the start of the war in Gaza, following Hamas's deadly October 7 attacks last year.
UNRWA, which coordinates nearly all aid to Gaza, has seen more than 220 of its staff killed in the war there -- even as it has faced dramatic funding cuts and calls for its dismantlement amid Israeli accusations that some of its workers took part in the October 7 attack.
Created in wake of war
UNRWA was established in December 1949 by the UN General Assembly in the wake of the first Arab-Israeli conflict following Israel's creation in May 1948.
The agency, which began its operations on May 1, 1950, was tasked with assisting some 750,000 Palestinians who had been expelled during the war.
It was supposed to be a short-term fix, but in the absence of a solution to the Palestinian refugee problem, the General Assembly has repeatedly renewed UNRWA's mandate, most recently extending it until June 30, 2026.
Millions of refugees
The number of Palestinian refugees under its charge has meanwhile ballooned to nearly six million across Gaza, the West Bank, Lebanon, Jordan and Syria.
Palestinian refugees are defined as "persons whose normal place of residence was Palestine during the period 1 June 1946 to 15 May 1948, and who lost both home and means of livelihood as a result of the 1948 conflict".
Their descendents also have refugee status.
Operations
UNRWA is unique among UN organizations in its direct service delivery model, and is the main provider of basic public services, including education, healthcare, and social services for registered Palestinian refugees.
It employs more than 30,000 people, mainly Palestinian refugees and a small number of international staff.
The organization counts 58 official refugee camps and runs more than 700 schools for over 540,000 students.
It also runs 141 primary healthcare facilities, with nearly seven million patient visits each year, and provides emergency food and cash assistance to some 1.8 million people.
UNRWA in Gaza
In the Gaza Strip, controlled by Hamas since 2007, the humanitarian situation was already critical before the war between Israel and Hamas began last October, with more than 80 percent of the population living below the poverty line.
The territory, squeezed between Israel, Egypt and the Mediterranean Sea, counts eight camps and around 1.7 million refugees, the overwhelming majority of the population of 2.4 million, according to the UN.
The situation has spiraled into catastrophe following Hamas's deadly attack inside Israel on October 7, 2023.
Israel's retaliatory military offensive has killed more than 43,000 people, mostly civilians, according to figures from the territory's health ministry, deemed reliable by the UN.
Two-thirds of buildings have been damaged and nearly the entire population of Gaza has been displaced, many of them multiple times, the UN says.
"In the midst of all the upheaval, UNRWA, more than ever, is indispensable. UNRWA, more than ever, is irreplaceable," UN chief Antonio Guterres has said.
UNRWA, which employs some 13,000 people in Gaza, has seen two-thirds of its facilities there damaged or destroyed.
Israeli criticism
Israel has long been harshly critical of UNRWA, alleging it is perpetuating the Palestinian refugee problem and that its schools use textbooks that promote hatred of Israel.
Since October 7, the criticism has ballooned, targeting UNRWA in Gaza especially.
In January, Israel accused a dozen of UNRWA's Gaza employees of involvement in the October 7 attack by Hamas.
A series of probes found some "neutrality related issues" at UNRWA, and determined that nine employees "may have been involved" in the October 7 attack, but found no evidence for Israel's chief allegations.
The agency, which traditionally has been funded almost exclusively through voluntary contributions from governments, was plunged into crisis as a string of nations halted their backing over Israel's allegations.
Most donors have since resumed funding.
The barrage of accusations has meanwhile continued, with Israel alleging UNRWA employs "hundreds of Hamas members and even military wing operatives" in Gaza.
Despite objections from the United States and warnings from the UN Security Council, Israeli lawmakers on Monday overwhelmingly passed a bill banning UNRWA from working in Israel and occupied east Jerusalem.

In eastern Lebanon's city of Baalbek, the Jawhari family gathered around a gaping crater where their home once stood, tears streaming as they tried to make sense of the destruction.

“It is heart-breaking. A heartache that there is no way we will ever recover from,” said Lina Jawhari, her voice breaking as she hugged relatives who came to support the family. “Our world turned upside down in a second.”

The home, which was a gathering place for generations, was reduced to rubble by an Israeli airstrike on Nov. 1, leaving behind shattered memories and twisted fragments of a once-vibrant life.

The family, like thousands of Lebanese, were returning to check on their properties after the US-mediated ceasefire between Israel and Hezbollah went into effect early Wednesday.

Intense Israeli airstrikes over the past two months leveled entire neighborhoods in eastern and southern Lebanon, as well as the southern suburbs of Beirut. Nearly 1.2 million people have been displaced.

The airstrikes have left a massive trail of destruction across the country.

A photo of the Jawhari family's home — taken on a phone by Louay Mustafa, Lina’s nephew — is a visual reminder of what had been. As the family sifted through the rubble, each fragment recovered called them to gather around it.

A worn letter sparked a collective cheer, while a photo of their late father triggered sobs. Reda Jawhari had built the house for his family and was a craftsman who left behind a legacy of metalwork. The sisters cried and hoped to find a piece of the mosque-church structure built by their father. Minutes later, they lifted a mangled piece of metal from the debris. They clung to it, determined to preserve a piece of his legacy.

“Different generations were raised with love... Our life was music, dance, dabke (traditional dance). This is what the house is made up of. And suddenly, they destroyed our world. Our world turned upside down in a second. It is inconceivable. It is inconceivable," Lina said.

Despite their determination, the pain of losing their home and the memories tied to it remains raw.

Rouba Jawhari, one of four sisters, had one regret.

“We are sad that we did not take my mom and dad’s photos with us. If only we took the photos,” she said, clutching an ID card and a bag of photos and letters recovered from the rubble. “It didn’t cross our mind. We thought it’s two weeks and we will be back.”

The airstrike that obliterated the Jawhari home came without warning, striking at 1:30 p.m. on what was otherwise an ordinary Friday.

Their neighbor, Ali Wehbe, also lost his home. He had stepped out for food a few minutes before the missile hit and rushed back to find his brother searching for him under the rubble.

“Every brick holds a memory,” he said, gesturing to what remained of his library. “Under every book you would find a story.”

UNRWA, a Lifeline for Palestinians amid Decades of Conflict