Foldable Phones Are Here. Do We Really Want Them?

Review units of Samsung’s $1,980 Galaxy Fold, which debuted last year, broke in critics’ hands.Credit...David Becker/Getty Images
Review units of Samsung’s $1,980 Galaxy Fold, which debuted last year, broke in critics’ hands.Credit...David Becker/Getty Images
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Foldable Phones Are Here. Do We Really Want Them?

Review units of Samsung’s $1,980 Galaxy Fold, which debuted last year, broke in critics’ hands.Credit...David Becker/Getty Images
Review units of Samsung’s $1,980 Galaxy Fold, which debuted last year, broke in critics’ hands.Credit...David Becker/Getty Images

Your next smartphone may flip open to reveal its screen and fold up when you are ready to put it away — just like the old-school clamshell phones from the 1990s.

The question is: Is that something we even want anymore?

Tech companies like Samsung, Motorola and Huawei sure hope so. Many of us realized a few years ago that the smartphones we had were already very good — and their successors were only slightly better — so we have been holding on to our phones longer and longer before upgrading. That hurts those companies’ bottom lines.

So in an effort to come up with something new and exciting that will make us spend our dollars, phone makers are bombarding us with so-called foldables. They include Samsung’s $1,380 Galaxy Z Flip, which was unveiled on Tuesday, and Lenovo’s $1,500 Motorola Razr, which was released last week.

There’s something off about all of this. For years, tech companies experimented with new phone designs driven partly by consumer surveys, which brought us handsets with bigger screens, longer battery life and sharper cameras — things we really wanted. But folding phones are not something most of us have asked for.

And unlike past bleeding-edge innovations, the few foldables unveiled so far have had major problems. Samsung’s first foldable phone, the Galaxy Fold, which it released last year, broke within days of use by tech reviewers. According to early reviews, the new Motorola Razr suffers from poor battery life and a fussy hinge.

“It’s a solution looking for a problem,” said Paolo Pescatore, a technology analyst for PP Foresight. “That’s my worry for a lot of these technologies that are fast-tracked into people’s hands. There’s no demand, so why rush it?”

So are foldables a passing fad or here to stay?

Folding screen technology is certainly fascinating and worth keeping an eye on. But the consensus among consumer technology experts I talked to was that you and I should probably wait for the devices to mature before even considering buying one. Here’s why.

How Foldables Work

The new foldables are arriving in many different shapes and forms. Some devices, like the Galaxy Fold and Huawei’s Mate X, have two screens. When you unfold them, you get a tablet with a roomy screen. Once it’s shut, you have a second outer touch screen to type away at.

Other devices, like Samsung’s Z Flip and Lenovo’s Motorola Razr, open to reveal a standard-size touch screen. When the phone is folded up, a miniature screen in the outer shell shows notifications or app previews.

Larger bendable devices are also coming, like Lenovo’s ThinkPad X1 Fold, which is set for release this year. It has a bigger bendable screen so it can function as a tablet computer that folds up like a book. The Lenovo device measures 13.3 inches unfolded.

All of these gadgets rely on a hinge, which introduces a moving part to a smartphone. It’s another component, other than the screen, that could break. The main benefit of a foldable phone is that you can enjoy a big screen that takes up less space in your pocket.

Foldables come with many downsides.

Foldable gadgets rely on flexible OLED, a display technology that is much thinner than traditional screen panels. Gadget makers have used flexible OLED for years to make our phones and smart watches slimmer. The Apple Watch, for example, uses a flexible display, but it is not bendable because it is covered by robust sapphire crystal.

To make gadgets bend, you have to sacrifice some hardness. The flexible displays of foldables are generally covered by a plastic layer, which can be scratched up or penetrated more easily than the tough glass protecting traditional phone displays. (Samsung said its Z Flip uses an ultrathin, foldable glass that would let you fold and unfold your phone 200,000 times.)

“If you take a ballpoint pen and you push really hard on the iPhone screen, it’ll be fine,” said Kyle Wiens, the chief executive of iFixit, a company that provides instructions and parts to repair gadgets. “If you do the same thing on the foldable displays, you’ll kill it.”

In theory, the clamshell designs of the Z Flip and the Razr offer a partial solution to the durability problem. That’s because the main screens are not exposed when folded up. Yet if you drop the phones while using them — say, when you are walking and texting and trip over something — you will have a problem.

“There’s no protecting the foldable display in a real-world environment the way that consumers treat their smartphones,” said Raymond Soneira, the founder of DisplayMate, who advises tech companies on screen technology.

Foldables also have a design flaw. In general, when they are unfolded, the screen has a visible crease — an eyesore compared with the seamless displays on our smartphones and tablets.

Last but not least, it remains to be seen whether the mechanical hinges of folding phones will survive the test of time. There are early reports of potential problems with the hinge on the Razr: Some reviewers said the hinge is extremely tight, making it cumbersome to fold and flip open the phone. CNET, the tech reviews site, said the hinge of its Razr test unit broke after 27,000 cycles using a robot.

Motorola said in a statement that it was confident in the durability of Razr, adding that CNET’s test method put undue stress on the hinge.

Carolina Milanesi, a tech analyst for Creative Strategies, wasn’t convinced by this defense.

“At the end of the day, you’re not going to go out to every user and say, ‘This is how you fold it,’” she said.

The biggest downside of foldables may have nothing to do with the technology: the price. The devices range from about $1,400 to more than $2,400.

For most people, that’s a dealbreaker: You can get a zippy smartphone with a great camera, like Google’s Pixel 3A, for about $400.

So Where Does That Leave Us?

It’s too early to tell whether foldable phones will succeed. In a few years, the technology will probably become cheaper and more robust.

At that point, will you want one?

The concept sounds attractive to Mr. Wiens, despite the early hiccups.

“Everybody clearly wants huge displays, but I hate how big my phone is in my pocket,” he said. “I think you can make an argument this is something that people want.”

Mr. Soneira of DisplayMate said a foldable screen made more sense for a gadget that we already treat more delicately: a computer. Imagine enjoying a jumbo screen to watch movies on an airplane, then folding it up to fit inside your carry-on luggage.

“If a manufacturer comes out with a nice foldable laptop, I’m in,” he said.

The New York Times



Pinterest Deepens Amazon Partnership with $4 billion Cloud Deal

FILE PHOTO: Figurines with computers and smartphones are seen in front of Amazon logo in this illustration taken, February 19, 2024. REUTERS/Dado Ruvic/Illustration/File Photo
FILE PHOTO: Figurines with computers and smartphones are seen in front of Amazon logo in this illustration taken, February 19, 2024. REUTERS/Dado Ruvic/Illustration/File Photo
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Pinterest Deepens Amazon Partnership with $4 billion Cloud Deal

FILE PHOTO: Figurines with computers and smartphones are seen in front of Amazon logo in this illustration taken, February 19, 2024. REUTERS/Dado Ruvic/Illustration/File Photo
FILE PHOTO: Figurines with computers and smartphones are seen in front of Amazon logo in this illustration taken, February 19, 2024. REUTERS/Dado Ruvic/Illustration/File Photo

Pinterest said on Thursday it would pay Amazon Web Services $4 billion for cloud services through 2031, as the social media company strengthens a long-term partnership with its largest-ever deal.

Shares of Pinterest rose nearly 6%, while those of Amazon were up 1.5%.

Amazon.com's cloud computing unit will provide Pinterest its custom chip processors, including Graviton and Trainium, to help scale its AI initiatives.

"This expanded commitment with AWS gives us the compute flexibility, hardware optionality, and infrastructure efficiency to accelerate our AI vision," Pinterest's Chief Technology Officer Matt Madrigal said in a statement.

Pinterest has been investing in AI tools by rolling out upgrades to its Performance+ ad suite, to boost growth amid intensifying competition from major players such as TikTok and Meta's Instagram and Facebook.

Pinterest said it had worked with AWS since 2010 to improve the reliability and performance of the company's core services.

The company, which last month forecast second-quarter revenue above Wall Street estimates, said it plans to diversify its accelerated compute usage with Amazon's custom silicon to improve price performance for its AI needs.

This includes leveraging AWS Trainium for large language models and vision-language models that power features like personalized visual search and AI-assisted discovery on its platform.


Meta Enters Enterprise AI Race with New Business Agent

The logo of Meta at the Meta Lab in Los Angeles, California, US, May 20, 2026. (Reuters)
The logo of Meta at the Meta Lab in Los Angeles, California, US, May 20, 2026. (Reuters)
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Meta Enters Enterprise AI Race with New Business Agent

The logo of Meta at the Meta Lab in Los Angeles, California, US, May 20, 2026. (Reuters)
The logo of Meta at the Meta Lab in Los Angeles, California, US, May 20, 2026. (Reuters)

Meta Platforms on Wednesday unveiled an artificial intelligence agent aimed at helping businesses carry out day-to-day operations, positioning the social media giant as a player in the enterprise AI market.

Announced at the company's WhatsApp-focused Conversations conference in London, the new product expands on existing business messaging services by enabling "agentic" capabilities in which the assistant can take actions like booking calendar appointments and closing sales on behalf of businesses.

The company said more than 1 million businesses were already using earlier chatbot versions of such agents on WhatsApp and Messenger. The new version will be added to Instagram as well and rolled out globally to businesses of all sizes.

The move hints at Meta's ambitions to compete with rivals like OpenAI, Anthropic and Alphabet's Google in the market ‌for enterprise applications ‌of its AI tools, leveraging the reach of its WhatsApp, ‌Instagram ⁠and Facebook apps.

"This ⁠is definitely an enterprise play," Naomi Gleit, Meta's head of product, told Reuters in an interview on the sidelines of the conference.

The Business Agent can be customized to respond to queries on those apps, channeling a company's tone and handling tasks such as answering frequently asked questions, qualifying leads and escalating complex queries to human staff when needed.

Businesses will initially be able to access the tool for free, with paid subscription options planned in the coming months.

"We actually want to ⁠take actions now. We actually want it to be able to ‌complete the payment, to process the booking, to place ‌the order," going beyond "rule-based automations" for legacy bots, she said.

Alongside the new Business Agent offerings inside ‌Meta's apps, the company is also launching a broader "Business Agent Platform" aimed at giving businesses ‌the infrastructure to build custom AI agents to help them manage their operations elsewhere.

The platform is connected to hundreds of non-Meta systems like Shopify, Zendesk and Shopee, where those agents can be deployed, and provides larger businesses with enterprise-grade controls, guardrails and measurement, the company said.

Gleit is spearheading the company's efforts ‌to expand into new lines of business around AI agents, including with a new team, Enterprise Solutions, announced as part of a ⁠recent companywide restructuring around ⁠AI.

The team will send squads of forward-deployed engineers to embed with enterprise customers, a model used by AI companies such as Anthropic that is aimed at navigating internal politics around AI adoption and writing custom code to help models deliver results.

Its scope is currently focused on new business agents, but it is also working to build and sell agentic AI products that businesses can use for additional internal functions.

Gleit is also working to consolidate the different AI agents Meta has built, including internal workflow-oriented tooling, a user-facing Meta AI support bot and a separate ads-focused "business assistant" launched globally last month, she said.

"The number one thing I hear, especially from small businesses, is 'I just want to go to one place that can do all the things,'" she said.

"You want to make things modular, and you also need to be willing to evolve, because the technology is moving so quickly."


UK Allows Websites to Opt Out of Google AI Search

FILE PHOTO: The Google logo is pictured at the entrance to the Google offices in London, Britain January 18, 2019. REUTERS/Hannah McKay/File Photo
FILE PHOTO: The Google logo is pictured at the entrance to the Google offices in London, Britain January 18, 2019. REUTERS/Hannah McKay/File Photo
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UK Allows Websites to Opt Out of Google AI Search

FILE PHOTO: The Google logo is pictured at the entrance to the Google offices in London, Britain January 18, 2019. REUTERS/Hannah McKay/File Photo
FILE PHOTO: The Google logo is pictured at the entrance to the Google offices in London, Britain January 18, 2019. REUTERS/Hannah McKay/File Photo

Britain's competition watchdog said Wednesday that it had ordered Google to allow UK website owners to opt out of having their content used by the US technology giant's AI search.

According to AFP, the Competition and Markets Authority (CMA) called the change a "world first" after it had proposed the measure in January.

Website publishers, particularly media outlets, claim that artificial intelligence models take their content without compensation.

They also argue that the AI-generated summaries discourage clicks to publishers' original pages, reducing traffic to their sites and in turn cutting their advertising revenue.

Google said Wednesday that sites opting out would not receive traffic or impressions from its generative AI features.

In response to the opt-out ruling, Google said that "Today, we're beginning to test a new control that lets website owners manage how their links and content appear in generative AI search features," its Search Ecosystem general manager, Mrinalini Loew, said in a statement.

The CMA said the ruling "will secure a fairer deal for publishers and consumers.”

It added that Google is "required to make sure that publisher content is properly attributed, using clear links, in AI-generated search results.”

The CMA last year designated Google with "strategic market status,” subjecting it to tougher regulation alongside other technology giants.

"With features like (Google's) AI Overviews rapidly reshaping online search, it is crucial that content publishers, including news organizations, have appropriate bargaining power over how their content is used," CMA chief executive Sarah Cardell said in a statement.

AI Overviews currently have more than 2.5 billion monthly users, according to Google, which last month showed off plans to turn its traditional search bar into an AI assistant.