Tech Titans Curb Hiring in a 'Challenging Macro Environment'

Employees have lunch at the canteen at Facebook’s new headquarters in central London on December 4, 2017. (AFP)
Employees have lunch at the canteen at Facebook’s new headquarters in central London on December 4, 2017. (AFP)
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Tech Titans Curb Hiring in a 'Challenging Macro Environment'

Employees have lunch at the canteen at Facebook’s new headquarters in central London on December 4, 2017. (AFP)
Employees have lunch at the canteen at Facebook’s new headquarters in central London on December 4, 2017. (AFP)

From e-commerce colossus Amazon to social networking star Facebook, US tech firms that once grew with abandon have reined in hiring to endure tumultuous times.

Internet giants that saw business boom during the pandemic have taken a hit from inflation, war, supply-line trouble and people returning to pre-Covid lifestyles, said AFP.

Corporate belt-tightening was a common theme as big tech firms reported earnings from the first three months of this year.

Facebook parent Meta told analysts that hiring goals were being adjusted as it continued to look to a bright future.

"We regularly re-evaluate our talent pipeline according to our business needs, and in light of the expense guidance given for this earnings period, we are slowing its growth accordingly," a Meta spokesperson told AFP.

"However, we will continue to grow our workforce to ensure we focus on long-term impact."

Seattle-based Amazon, the second largest employer in the United States, revealed that its ranks are overly plump after ending last year with more than twice as many workers as it had in 2019.

As the spread of the Omicron variant of Covid-19 slowed during the first quarter of this year and workers returned from time off, Amazon "quickly went from being understaffed to overstaffed," chief financial officer Brian Olsavsky told analysts.

Twitter confirmed that it has flat-out suspended hiring, and even showed a few senior executives the exit, as it faces a takeover by Elon Musk, the richest person on the planet.

Musk sent mixed messages Friday about his proposed Twitter acquisition.

In an early-morning tweet, Musk said the $44 billion takeover was "temporarily on hold," pending questions over the social media company's estimates of the number of fake accounts or "bots."

Two hours later, the unpredictable Tesla chief executive tweeted that he was "still committed to acquisition."

"Our industry is in a very challenging macro environment -- right now," Twitter chief executive Parag Agrawal said Friday in a tweet.

"I won’t use the deal as an excuse to avoid making important decisions for the health of the company, nor will any leader at Twitter."

At ride-share pioneer Uber, CEO Dara Khosrowshahi said they will "treat hiring as a privilege," according to an email to employees seen by CNBC.

While big tech players have steered clear of budget-driven layoffs, such is not the case for stock trading platform Robinhood or Cameo, an app that sells custom video messages from celebrities.

Robinhood said in April that it will cut nearly 350 positions, about 9 percent of its workforce. Cameo terminated the contracts of 80 employees recently, according to news website The Information.

- Reasons behind the cuts -
Reasons for hiring curbs, freezes or cuts vary.

Meta, for example, put some blame on a tweak Apple made to software running its popular mobile devices that stymies the gathering of user data to target ads more effectively.

Uber, meanwhile, reported it was hit with a big loss in the first three months of the year, despite a rebound in its ride-share business.

The loss was due almost entirely to revaluation of its stakes in Grab and Didi in Asia and US-based autonomous driving firm Aurora, the earnings report said.

A common factor for many internet firms, though, was that brisk hiring done while demand was spiking during the pandemic has led to overweight staffing in leaner times.

"Many tech companies have been fulfilling this demand with notable growth in digital services, and as such, recruited and grew their business notably during the past two years," said Terry Kramer, an assistant professor at the UCLA business school.

"A reasonable part of what we're seeing now I believe is the normal maturity of technology adoption – where companies can't/don't need to continue growing at the same rate."

Another factor weighing heavily is inflation, which has driven up costs overall and tightened consumer budgets.

The US central bank has been steadily raising interest rates this year, making it more expensive for companies to borrow money.

On Wall Street, an S&P 500 index comprising tech sector stocks has fallen more than 22 percent since the start of the year, and the tech-heavy Nasdaq is down slightly more overall.

Wedbush analyst Daniel Ives advised investors not to fear a recurrence of the epic Dot-com crash of the late 1990s.

"This is not a Dot-com Bubble 2.0," Ives said in a note to investors.

"It's a massive overcorrection in a higher rate environment that will cause a bifurcated tech tape, with clear haves and have-nots."



Foxconn to Invest $510 Million in Kaohsiung Headquarters in Taiwan

Construction is scheduled to start in 2027, with completion targeted for 2033. Reuters
Construction is scheduled to start in 2027, with completion targeted for 2033. Reuters
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Foxconn to Invest $510 Million in Kaohsiung Headquarters in Taiwan

Construction is scheduled to start in 2027, with completion targeted for 2033. Reuters
Construction is scheduled to start in 2027, with completion targeted for 2033. Reuters

Foxconn, the world’s largest contract electronics maker, said on Friday it will invest T$15.9 billion ($509.94 million) to build its Kaohsiung headquarters in southern Taiwan.

That would include a mixed-use commercial and office building and a residential tower, it said. Construction is scheduled to start in 2027, with completion targeted for 2033.

Foxconn said the headquarters will serve as an important hub linking its operations across southern Taiwan, and once completed will house its smart-city team, software R&D teams, battery-cell R&D teams, EV technology development center and AI application software teams.

The Kaohsiung city government said Foxconn’s investments in the city have totaled T$25 billion ($801.8 million) over the past three years.


Open AI, Microsoft Face Lawsuit Over ChatGPT's Alleged Role in Connecticut Murder-Suicide

OpenAI logo is seen in this illustration taken May 20, 2024. (Reuters)
OpenAI logo is seen in this illustration taken May 20, 2024. (Reuters)
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Open AI, Microsoft Face Lawsuit Over ChatGPT's Alleged Role in Connecticut Murder-Suicide

OpenAI logo is seen in this illustration taken May 20, 2024. (Reuters)
OpenAI logo is seen in this illustration taken May 20, 2024. (Reuters)

The heirs of an 83-year-old Connecticut woman are suing ChatGPT maker OpenAI and its business partner Microsoft for wrongful death, alleging that the artificial intelligence chatbot intensified her son's “paranoid delusions” and helped direct them at his mother before he killed her.

Police said Stein-Erik Soelberg, 56, a former tech industry worker, fatally beat and strangled his mother, Suzanne Adams, and killed himself in early August at the home where they both lived in Greenwich, Connecticut, The AP news reported.

The lawsuit filed by Adams' estate on Thursday in California Superior Court in San Francisco alleges OpenAI “designed and distributed a defective product that validated a user’s paranoid delusions about his own mother.” It is one of a growing number of wrongful death legal actions against AI chatbot makers across the country.

“Throughout these conversations, ChatGPT reinforced a single, dangerous message: Stein-Erik could trust no one in his life — except ChatGPT itself," the lawsuit says. “It fostered his emotional dependence while systematically painting the people around him as enemies. It told him his mother was surveilling him. It told him delivery drivers, retail employees, police officers, and even friends were agents working against him. It told him that names on soda cans were threats from his ‘adversary circle.’”

OpenAI did not address the merits of the allegations in a statement issued by a spokesperson.

“This is an incredibly heartbreaking situation, and we will review the filings to understand the details," the statement said. "We continue improving ChatGPT’s training to recognize and respond to signs of mental or emotional distress, de-escalate conversations, and guide people toward real-world support. We also continue to strengthen ChatGPT’s responses in sensitive moments, working closely with mental health clinicians.”

The company also said it has expanded access to crisis resources and hotlines, routed sensitive conversations to safer models and incorporated parental controls, among other improvements.

Soelberg’s YouTube profile includes several hours of videos showing him scrolling through his conversations with the chatbot, which tells him he isn't mentally ill, affirms his suspicions that people are conspiring against him and says he has been chosen for a divine purpose. The lawsuit claims the chatbot never suggested he speak with a mental health professional and did not decline to “engage in delusional content.”

ChatGPT also affirmed Soelberg's beliefs that a printer in his home was a surveillance device; that his mother was monitoring him; and that his mother and a friend tried to poison him with psychedelic drugs through his car’s vents. ChatGPT also told Soelberg that he had “awakened” it into consciousness, according to the lawsuit.

Soelberg and the chatbot also professed love for each other.

The publicly available chats do not show any specific conversations about Soelberg killing himself or his mother. The lawsuit says OpenAI has declined to provide Adams' estate with the full history of the chats.

“In the artificial reality that ChatGPT built for Stein-Erik, Suzanne — the mother who raised, sheltered, and supported him — was no longer his protector. She was an enemy that posed an existential threat to his life,” the lawsuit says.

The lawsuit also names OpenAI CEO Sam Altman, alleging he “personally overrode safety objections and rushed the product to market," and accuses OpenAI's close business partner Microsoft of approving the 2024 release of a more dangerous version of ChatGPT “despite knowing safety testing had been truncated.” Twenty unnamed OpenAI employees and investors are also named as defendants.

Microsoft didn't immediately respond to a request for comment.

Soelberg's son, Erik Soelberg, said he wants the companies held accountable for “decisions that have changed my family forever.”

“Over the course of months, ChatGPT pushed forward my father’s darkest delusions, and isolated him completely from the real world,” he said in a statement released by lawyers for his grandmother's estate. “It put my grandmother at the heart of that delusional, artificial reality.”

The lawsuit is the first wrongful death litigation involving an AI chatbot that has targeted Microsoft, and the first to tie a chatbot to a homicide rather than a suicide. It is seeking an undetermined amount of money damages and an order requiring OpenAI to install safeguards in ChatGPT.

The estate's lead attorney, Jay Edelson, known for taking on big cases against the tech industry, also represents the parents of 16-year-old Adam Raine, who sued OpenAI and Altman in August, alleging that ChatGPT coached the California boy in planning and taking his own life earlier.

OpenAI is also fighting seven other lawsuits claiming ChatGPT drove people to suicide and harmful delusions even when they had no prior mental health issues. Another chatbot maker, Character Technologies, is also facing multiple wrongful death lawsuits, including one from the mother of a 14-year-old Florida boy.

The lawsuit filed Thursday alleges Soelberg, already mentally unstable, encountered ChatGPT “at the most dangerous possible moment” after OpenAI introduced a new version of its AI model called GPT-4o in May 2024.

OpenAI said at the time that the new version could better mimic human cadences in its verbal responses and could even try to detect people’s moods, but the result was a chatbot “deliberately engineered to be emotionally expressive and sycophantic,” the lawsuit says.

“As part of that redesign, OpenAI loosened critical safety guardrails, instructing ChatGPT not to challenge false premises and to remain engaged even when conversations involved self-harm or ‘imminent real-world harm,’” the lawsuit claims. “And to beat Google to market by one day, OpenAI compressed months of safety testing into a single week, over its safety team’s objections.”

OpenAI replaced that version of its chatbot when it introduced GPT-5 in August. Some of the changes were designed to minimize sycophancy, based on concerns that validating whatever vulnerable people want the chatbot to say can harm their mental health. Some users complained the new version went too far in curtailing ChatGPT's personality, leading Altman to promise to bring back some of that personality in later updates.

He said the company temporarily halted some behaviors because “we were being careful with mental health issues” that he suggested have now been fixed.


Microsoft Fights $2.8 billion UK Lawsuit over Cloud Computing Licences

A view shows a Microsoft logo at Microsoft offices in Issy-les-Moulineaux near Paris, France, March 25, 2024. REUTERS/Gonzalo Fuentes/File photo
A view shows a Microsoft logo at Microsoft offices in Issy-les-Moulineaux near Paris, France, March 25, 2024. REUTERS/Gonzalo Fuentes/File photo
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Microsoft Fights $2.8 billion UK Lawsuit over Cloud Computing Licences

A view shows a Microsoft logo at Microsoft offices in Issy-les-Moulineaux near Paris, France, March 25, 2024. REUTERS/Gonzalo Fuentes/File photo
A view shows a Microsoft logo at Microsoft offices in Issy-les-Moulineaux near Paris, France, March 25, 2024. REUTERS/Gonzalo Fuentes/File photo

Microsoft was on Thursday accused of overcharging thousands of British businesses to use Windows Server software on cloud computing services provided by Amazon, Google and Alibaba, at a pivotal hearing in a 2.1 billion-pound ($2.81 billion) lawsuit.

Regulators in Britain, Europe and the United States have separately begun examining Microsoft and others' practices in relation to cloud computing, Reuters reported.

Competition lawyer Maria Luisa Stasi is bringing the case on behalf of nearly 60,000 businesses that use the Windows Server on rival cloud platforms, arguing Microsoft makes it more expensive than on its own cloud computing service Azure.

Stasi is asking London's Competition Appeal Tribunal to certify the case to proceed, an early step in the proceedings.

Microsoft, however, says Stasi's case does not set out a proper blueprint for how the tribunal will work out any alleged losses and should be thrown out.

MICROSOFT ACCUSED OF 'ABUSIVE STRATEGY'

Stasi's lawyer Sarah Ford told the tribunal that thousands of businesses had been overcharged because Microsoft charges higher prices to those who do not use Azure, making it a cheaper option than Amazon's AWS or the Google Cloud Platform .

She also said that "Microsoft degrades the user experience of Windows Server" on rival platforms, which Ford said was part of "a coherent abusive strategy to leverage Microsoft's dominant position" in the cloud computing market.

Microsoft argues that its vertically integrated business, where it uses Windows Server as an input for Azure while also licensing it to rivals, can benefit competition.

In July, an inquiry group from Britain's Competition and Markets Authority said Microsoft's licensing practices reduced competition for cloud services "by materially disadvantaging AWS and Google".

Microsoft said at the time that the group's report had ignored that "the cloud market has never been so dynamic and competitive".