The general indicator of the Digital Experience Maturity Index of Saudi government services recorded 77.26 percent at the professional level.
Five platforms achieved the highest rating: Absher with 85.59 percent, Tawakkalna and Ehsan with 82.76 and 80.83 percent, respectively, Sehhaty with 80.41 percent, and Najiz with 78.84 percent.
In June, Saudi Arabia launched a Digital Experience Maturity Index for 12 government services to improve people's experiences and increase their satisfaction.
The Digital Government Authority (DGA) said the indicator depends on three essential perspectives to measure the maturity of government platforms to achieve user satisfaction, improve the user experience, and enhance the mechanism for handling complaints and reports.
DGA explained that the Digital Experience Maturity Index is divided into emerging levels, followed by developed, empowered, advanced, and distinguished
DGA governor Ahmed al-Suwaiyan stated that the index aims to boost the digital experience, increase satisfaction, and improve interaction following the strategic directions of the digital government aiming to achieve Vision 2030 goals.
Suwaiyan stressed the importance of the digital government's contribution to achieving national goals by improving people's quality of life, facilitating business, boosting competitiveness, increasing government work efficiency, and bolstering the country's digital ranking in global indexes.
The Digital Experience Maturity Index of government services aims to open communication channels with the beneficiaries of digital government services and listen to the opinions and suggestions of over 18,000 beneficiaries.
The DGA regulates the digital government's platforms, websites, digital services, and government networks.
It also issues measurements, indicators, tools, and reports measuring government agencies' performance and capabilities in the digital government field.
