Saudi Arabia Approves New Center for Special Economic Zones in Riyadh

Higher authorities have approved the organizational arrangements for a new center for economic zones in Riyadh. (Asharq Al-Awsat)
Higher authorities have approved the organizational arrangements for a new center for economic zones in Riyadh. (Asharq Al-Awsat)
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Saudi Arabia Approves New Center for Special Economic Zones in Riyadh

Higher authorities have approved the organizational arrangements for a new center for economic zones in Riyadh. (Asharq Al-Awsat)
Higher authorities have approved the organizational arrangements for a new center for economic zones in Riyadh. (Asharq Al-Awsat)

Official information revealed that higher authorities have approved the organizational arrangements for a new center for economic zones in Riyadh. The Royal Commission for the Saudi capital would be the competent authority to supervise these zones.

Last year, Crown Prince Mohammad bin Salman revealed a new strategy for the development of Riyadh as part of the Kingdom’s plans to diversify sources of income and grow the economy. The strategy aims to make Riyadh one of the 10 largest city economies in the world.

Any proposal to establish a special economic zone in Riyadh will be submitted to the Council of Economic and Development Affairs for study by the National Incentives Committee (NIC) and the Supreme National Investment Committee (SNIC).

Furthermore, a team will be formed under the umbrella of SNIC, headed by the Special Economic Cities and Zones Authority. The team will also include officials from several relevant ministries.

The team will aid the committees when examining the request to establish a special economic zone in Riyadh.

The Saudi government confirmed that the establishment of the special economic zone in Riyadh would be in line with the draft national strategy for special economic zones and the draft national incentive framework.

Arrangements of the Center for Special Economic Zones in Riyadh include doing everything necessary to achieve objectives. This involves drawing up strategies, policies, plans, general and detailed programs for the development of economic zones and preparing proposals for the establishment of new zones and submitting them to authorities.

The new center aims to strengthen the Kingdom’s economic position and improve its competitiveness by contributing to the establishment of special zones that compete with their counterparts in the world.

The center will promote adopting policies, rules, instructions, and procedures that regulate activities and services within the zones according to best practices.



GACA Issues Air Carrier and Airport Classifications for December 2024

GACA Issues Air Carrier and Airport Classifications for December 2024
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GACA Issues Air Carrier and Airport Classifications for December 2024

GACA Issues Air Carrier and Airport Classifications for December 2024

The General Authority of Civil Aviation (GACA) has issued its December classification of air transport service providers and airports to inform passengers about their performance and help them make informed choices. The monthly assessment is based on the number of complaints filed with GACA by travellers.
According to GACA, 1,074 complaints were filed by travellers on Saudi air carriers in December 2024. SAUDIA had the fewest complaints among the airlines, 20 per 100,000 travellers, and a complaint resolution rate of 99%. Flyadeal came second, with 21 complaints per 100,000 travellers and a resolution rate of 100%. Flynas came third with 24 complaints per 100,000 travellers and a resolution rate of 100%. The most common complaints in May were about luggage, flights, and tickets, SPA reported.
Among international airports with more than six million passengers annually, King Abdulaziz International Airport in Jeddah had the fewest complaints, 20 per 100,000 travellers, and a resolution rate of 96%.
Among international airports with less than six million passengers annually, Prince Sultan bin Abdulaziz Airport in Tabuk had the fewest complaints, one per 100,000 travellers, and a resolution rate of 100%.
Among domestic airports, Sharurah Domestic Airport had the fewest complaints, two per 100,000 passengers, and a resolution rate of 100%.
GACA reiterated that the monthly classification report aims to help passengers make informed choices, promote transparency, demonstrate its credibility and keenness to deal with travellers' complaints, stimulate fair competition, and develop and improve services.
According to the authority, multiple communication channels are open 24/7 to enable interaction with travellers and airport visitors. They are the call Center number 1929, WhatsApp service at 0115253333, email [email protected], social media accounts, and GACA's website.
Through these channels, the authority receives complaints concerning boarding passes, employee behaviour, and services for persons with disabilities and limited mobility.
In support of its partners, the airports, GACA prepared a booklet containing guidelines on how to deal with traveller complaints. The booklet, which has been circulated among airport operators, sets out service agreements and the rules that must be adhered to for all types of complaints and inquiries.
The authority also trains, through regularly held workshops, employees of national airlines and ground service companies that deal directly with travellers on how to comply with passenger protection regulations.