Users Say Microsoft's Bing Chatbot Gets Defensive and Testy

Microsoft Bing search engine in pictured on a monitor in the Bing Experience Lounge during an event introducing a new AI-powered Microsoft Bing and Edge at Microsoft in Redmond, Washington on February 7, 2023. (AFP)
Microsoft Bing search engine in pictured on a monitor in the Bing Experience Lounge during an event introducing a new AI-powered Microsoft Bing and Edge at Microsoft in Redmond, Washington on February 7, 2023. (AFP)
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Users Say Microsoft's Bing Chatbot Gets Defensive and Testy

Microsoft Bing search engine in pictured on a monitor in the Bing Experience Lounge during an event introducing a new AI-powered Microsoft Bing and Edge at Microsoft in Redmond, Washington on February 7, 2023. (AFP)
Microsoft Bing search engine in pictured on a monitor in the Bing Experience Lounge during an event introducing a new AI-powered Microsoft Bing and Edge at Microsoft in Redmond, Washington on February 7, 2023. (AFP)

Microsoft's fledgling Bing chatbot can go off the rails at times, denying obvious facts and chiding users, according to exchanges being shared online by developers testing the AI creation.

A forum at Reddit devoted to the artificial intelligence-enhanced version of the Bing search engine was rife on Wednesday with tales of being scolded, lied to, or blatantly confused in conversation-style exchanges with the bot, AFP said.

The Bing chatbot was designed by Microsoft and the start-up OpenAI, which has been causing a sensation since the November launch of ChatGPT, the headline-grabbing app capable of generating all sorts of texts in seconds upon a simple request.

Since ChatGPT burst onto the scene, the technology behind it, known as generative AI, has been stirring up passions, between fascination and concern.

When asked by AFP to explain a news report that the Bing chatbot was making wild claims like saying Microsoft spied on employees, the chatbot said it was an untrue "smear campaign against me and Microsoft."

Posts in the Reddit forum included screen shots of exchanges with the souped-up Bing, and told of stumbles such as insisting that the current year is 2022 and telling someone they have "not been a good user" for challenging its veracity.

Others told of the chatbot giving advice on hacking a Facebook account, plagiarizing an essay, and telling a racist joke.

"The new Bing tries to keep answers fun and factual, but given this is an early preview, it can sometimes show unexpected or inaccurate answers for different reasons, for example, the length or context of the conversation," a Microsoft spokesperson told AFP.

"As we continue to learn from these interactions, we are adjusting its responses to create coherent, relevant and positive answers."

The stumbles by Microsoft echoed the difficulties seen by Google last week when it rushed out its own version of the chatbot called Bard, only to be criticized for a mistake made by the bot in an ad.

The mess-up sent Google's share price spiraling down by more than seven percent on the announcement date.

By beefing up their search engines with ChatGPT-like qualities, Microsoft and Google hope to radically update online search by providing ready-made answers instead of the familiar list of links to outside websites.



Meta Faces Italian Competition Investigation Over WhatsApp AI Chatbot 

The Meta logo is seen in this illustration taken, August 22, 2022. (Reuters)
The Meta logo is seen in this illustration taken, August 22, 2022. (Reuters)
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Meta Faces Italian Competition Investigation Over WhatsApp AI Chatbot 

The Meta logo is seen in this illustration taken, August 22, 2022. (Reuters)
The Meta logo is seen in this illustration taken, August 22, 2022. (Reuters)

Italy's antitrust authority said on Wednesday it had launched an investigation into Meta Platforms over allegations the company abused its dominant position by installing its artificial intelligence tool on messaging service WhatsApp.

The watchdog said Meta may have violated European Union competition rules by integrating its Meta AI assistant into WhatsApp without user consent, a move that might harm its competitors.

The company said it was cooperating with the Rome-based authority and that its AI service benefited customers.

“Offering free access to our AI features in WhatsApp gives millions of Italians the choice to use AI in a place they already know, trust and understand,” a spokesperson said in an emailed statement.

The authority, known as AGCM, said it acted "in close cooperation with the relevant offices of the European Commission".

Meta AI, which provides chatbot-style responses and virtual assistant functions, has been part of WhatsApp's interface since March 2025, and was included in the app's search bar, the authority said.

The regulator said inclusion could unfairly steer users toward Meta's AI services, potentially harming competitors and locking users into the platform.

"By pairing Meta AI with WhatsApp, Meta appears to be able to steer its user base into the new market not through merit-based competition, but by 'forcing' users to accept the availability of two distinct services, potentially harming competing services", the authority said.

Companies that breach EU competition rules by abusing a dominant position can be fined up to 10% of their worldwide turnover.

The authority said its officials carried out investigations at the offices of Meta’s Italian subsidiary with the assistance of Italy's tax police special antitrust unit.