Saudi Digital Government Authority Launches Regulatory Sandbox

Launching ceremony of the Saudi Digital Government Authority regulatory sandbox (SPA)
Launching ceremony of the Saudi Digital Government Authority regulatory sandbox (SPA)
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Saudi Digital Government Authority Launches Regulatory Sandbox

Launching ceremony of the Saudi Digital Government Authority regulatory sandbox (SPA)
Launching ceremony of the Saudi Digital Government Authority regulatory sandbox (SPA)

The Saudi Digital Government Authority (DGA) has launched the regulatory sandbox for government technology companies to enhance digital government services in the Kingdom.

The initiative aims to prepare the necessary regulations to improve the business environment, address the challenges facing companies and institutions in digital government services, and improve the beneficiary’s experience.

The inauguration ceremony took place in Riyadh on Monday, in the presence of DGA Governor Ahmed al-Suwayan and leaders of the digital government transformation in Saudi Arabia.

The ceremony included signing cooperation agreements and partnerships between DGA and several government technical companies to develop the regulatory strategy at several stages.

The first stage concluded a partnership with government companies, and the second phase launched the pilot regulatory sandbox, including studying receiving proposals, and evaluating and testing services.

The final phase will begin within 6 to 12 months with approving regulations and issuing licenses.

Suwayan explained that the initiative aims to find regulatory solutions for digital platforms and services to overcome several challenges such as regulating intellectual property rights, data sharing mechanisms, and lack of harmonization.

He pointed out that DGA’s endeavor to govern the regulatory sandbox in an integrated and systematic manner contributes to raising the efficiency and quality of digital platforms, harmonizing government procedures, and strengthening the partnership between the government and private sector.

Suwayan indicated that DGA aims to reach an attractive environment for investment in digital government services and create opportunities for innovation and creativity.

The authority also wants to empower the private sector as a partner in the development process of the digital government transformation and build distinguished national capabilities capable of achieving digital leadership in line with the objectives of Vision 2030.



GACA Issues Air Carrier and Airport Classifications for December 2024

GACA Issues Air Carrier and Airport Classifications for December 2024
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GACA Issues Air Carrier and Airport Classifications for December 2024

GACA Issues Air Carrier and Airport Classifications for December 2024

The General Authority of Civil Aviation (GACA) has issued its December classification of air transport service providers and airports to inform passengers about their performance and help them make informed choices. The monthly assessment is based on the number of complaints filed with GACA by travellers.
According to GACA, 1,074 complaints were filed by travellers on Saudi air carriers in December 2024. SAUDIA had the fewest complaints among the airlines, 20 per 100,000 travellers, and a complaint resolution rate of 99%. Flyadeal came second, with 21 complaints per 100,000 travellers and a resolution rate of 100%. Flynas came third with 24 complaints per 100,000 travellers and a resolution rate of 100%. The most common complaints in May were about luggage, flights, and tickets, SPA reported.
Among international airports with more than six million passengers annually, King Abdulaziz International Airport in Jeddah had the fewest complaints, 20 per 100,000 travellers, and a resolution rate of 96%.
Among international airports with less than six million passengers annually, Prince Sultan bin Abdulaziz Airport in Tabuk had the fewest complaints, one per 100,000 travellers, and a resolution rate of 100%.
Among domestic airports, Sharurah Domestic Airport had the fewest complaints, two per 100,000 passengers, and a resolution rate of 100%.
GACA reiterated that the monthly classification report aims to help passengers make informed choices, promote transparency, demonstrate its credibility and keenness to deal with travellers' complaints, stimulate fair competition, and develop and improve services.
According to the authority, multiple communication channels are open 24/7 to enable interaction with travellers and airport visitors. They are the call Center number 1929, WhatsApp service at 0115253333, email [email protected], social media accounts, and GACA's website.
Through these channels, the authority receives complaints concerning boarding passes, employee behaviour, and services for persons with disabilities and limited mobility.
In support of its partners, the airports, GACA prepared a booklet containing guidelines on how to deal with traveller complaints. The booklet, which has been circulated among airport operators, sets out service agreements and the rules that must be adhered to for all types of complaints and inquiries.
The authority also trains, through regularly held workshops, employees of national airlines and ground service companies that deal directly with travellers on how to comply with passenger protection regulations.