In Gaza, Keeping the Internet on Can Cost Lives but Also Save Them

 Displaced Palestinians make their way as they flee the eastern part of Khan Younis following an Israeli army evacuation order, amid the Israel-Hamas conflict, in Khan Younis in the southern Gaza Strip August 8, 2024. (Reuters)
Displaced Palestinians make their way as they flee the eastern part of Khan Younis following an Israeli army evacuation order, amid the Israel-Hamas conflict, in Khan Younis in the southern Gaza Strip August 8, 2024. (Reuters)
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In Gaza, Keeping the Internet on Can Cost Lives but Also Save Them

 Displaced Palestinians make their way as they flee the eastern part of Khan Younis following an Israeli army evacuation order, amid the Israel-Hamas conflict, in Khan Younis in the southern Gaza Strip August 8, 2024. (Reuters)
Displaced Palestinians make their way as they flee the eastern part of Khan Younis following an Israeli army evacuation order, amid the Israel-Hamas conflict, in Khan Younis in the southern Gaza Strip August 8, 2024. (Reuters)

Forced to flee his home yet again as war raged across the Gaza Strip, Khalil Salim was desperate to get his family to safety but how could he be sure he wasn’t leading them deeper into danger?

He needed up-to-date information and so he went online and checked out the official social media accounts of the Israeli army and other online sources.

"We would take instructions from the internet. We couldn't assess the internal fighting ... so we would follow the news and channels and look at Facebook and see what people wrote," Salim said.

But when he could not get a signal or a connection, he was left in the dark, with no sure way of plotting a safe route.

"What was pitiful is that (the Israeli army) would put instructions on their Facebook and we wouldn't even have internet. It would be very difficult for us to find out that there were instructions to do this and not that. Sometimes we would spend two days, sometimes a week, without internet."

In the rubble of Gaza, it can be difficult and dangerous to get online but tech activists and Palestinian engineers are making sure the enclave does not go totally dark, securing a precious digital lifeline for thousands of people.

Preserving this connection comes at a price and the risks can be deadly for desperate users clambering to high ground to get a signal or engineers travelling to dangerous areas to repair damaged cables or telecoms towers.

In May, an Israeli strike hit a gathering of people outside a Gaza City shop that provides an internet signal for customers, killing at least three people and wounding more than 20, medics said.

Salim knows all too well what drove those people to that shop.

"Internet is life; without the internet, (life) has no meaning, it is like a prison," the IT engineer and pharmacist told the Thomson Reuters Foundation by phone from Al-Mawasi, an area on the western outskirts of Khan Younis where he now lives with his family after fleeing the border city of Rafah.

THE GIFT OF ACCESS

Israel launched its offensive on Gaza after fighters from the Hamas Islamist militant group attacked southern Israel on Oct. 7, killing 1,200 people and capturing 253 hostages, according to Israeli tallies.

Israel responded by assaulting the coastal enclave, vowing to annihilate the group. Almost 40,000 people have since been killed in Israeli strikes, according to Gaza’s health authorities, with thousands more bodies feared buried under the rubble.

Gaza's economy and infrastructure have been devastated by months of relentless bombing and conflict. Houses, roads, schools, and hospitals have been obliterated and around 70% of the infrastructure needed for communication and technology has been damaged or destroyed.

Tech entrepreneurs outside Gaza are using electronic SIMs, or eSIMs, to help strengthen Gaza's frayed digital lifeline.

An eSIM gives users the option of activating a mobile network's cellular data plan without actually having a physical SIM card. They can be activated using a QR code, allowing users to connect in roaming mode to a foreign network.

For example, Gaza Online, a volunteer group, provides free eSIMs to families to help them stay connected to each other. The group relies on in-kind donations of eSIM activation codes and matches them with families in Gaza through WhatsApp.

Early in the war, an eSIM allowed Salim to oversee the evacuation of his daughter, who was wounded in an Israeli bombing in October, to Egypt and then Tunisia. He was also able to advise doctors on her care.

Nadine Hassan, Gaza Online's chief operating officer who is based in Jordan, said her group’s work is becoming "more challenging every day" with funding a particular issue.

The group has been finding it increasingly difficult to buy eSIMs online as vendors keep closing down their accounts, saying they violated terms of service by buying in bulk.

Activating an eSIM requires a relatively new smartphone model and updated software, Hassan said, a tall order for people in Gaza who are preoccupied with securing access to food and clean water.

Another hurdle, and something of a mystery, is the fact that most of the eSIMs only seem to work at night.

"We have no idea why and we can't find an explanation for it," she said.

ENGINEERS RISK LIVES

Even before the war, telecoms services in Gaza were fragile; a World Bank report from earlier this year said the enclave was the only place in the world that still relied on "obsolete" 2G technology and had no mobile broadband coverage.

By February, the enclave's largest telecoms provider, Paltel, had reported more than 10 total collapses in service provision since Oct. 7. Even when its network has been partly working, it has struggled to maintain service in many areas because of the fighting.

Despite the ongoing battles between Israeli forces and Hamas militants, telecoms engineers have been working to restore services, with reports of several being killed while trying to fix damaged infrastructure.

Speaking to the Thomson Reuters Foundation in March, Hani Alami, who heads East Jerusalem-based internet service provider Coolnet, said one of his teams working in the center of Gaza was hit in February during a suspected Israeli attack, with two engineers killed and one injured.

Alami said he had coordinated his team's movements with the Israeli army before they headed out.

"They gave us the green light to move from the first point and while the vehicle was moving on its track, they bombed the vehicle," he said.

Asked about the alleged incident, the Israeli army said in a statement to the Thomson Reuters Foundation that it "follows international law and takes feasible precautions to mitigate civilian harm."

Some activists have called on Israel to observe a digital ceasefire as the war drags on.

In an article for the Thomson Reuters Foundation, Brett Solomon, former executive director of Internet advocacy watchdog Access Now, said "digital ceasefires must be annexed to traditional ceasefire agreements, encompassing everything from connectivity to censorship."

For now, as he tries to rebuild his life in a half-built house close to the sea, Salim feels more isolated than ever. He can no longer use his eSIM as he is too far from Israeli telecoms towers, he said.

Instead, he must make do with local providers who charge exorbitant fees to go online. It can also take up to a month to get the necessary approvals to get an Internet connection.

That's just too long for people who might have to flee the bombs and bullets again as the conflict waxes and wanes.

Salim would like to get his IT business up and running again so that he can provide for his family. But with no internet, there can be no work.

"If they see you cannot even do a meeting, they become convinced that you cannot do the job."



Iran-Israel War: A Lifeline for Netanyahu?

FILE - Israeli Prime Minister Benjamin Netanyahu attends a ceremony on the eve of Israel's Remembrance Day for fallen soldiers at the Yad LaBanim Memorial in Jerusalem, on April 29, 2025. (Abir Sultan/Pool Photo via AP, File)
FILE - Israeli Prime Minister Benjamin Netanyahu attends a ceremony on the eve of Israel's Remembrance Day for fallen soldiers at the Yad LaBanim Memorial in Jerusalem, on April 29, 2025. (Abir Sultan/Pool Photo via AP, File)
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Iran-Israel War: A Lifeline for Netanyahu?

FILE - Israeli Prime Minister Benjamin Netanyahu attends a ceremony on the eve of Israel's Remembrance Day for fallen soldiers at the Yad LaBanim Memorial in Jerusalem, on April 29, 2025. (Abir Sultan/Pool Photo via AP, File)
FILE - Israeli Prime Minister Benjamin Netanyahu attends a ceremony on the eve of Israel's Remembrance Day for fallen soldiers at the Yad LaBanim Memorial in Jerusalem, on April 29, 2025. (Abir Sultan/Pool Photo via AP, File)

The Iran-Israel war has helped strengthen Israeli Prime Minister Benjamin Netanyahu domestically and overseas, just as his grip on power looked vulnerable.

On the eve of launching strikes on Iran, his government looked to be on the verge of collapse, with a drive to conscript ultra-Orthodox Jews threatening to scupper his fragile coalition.

Nearly two years on from Hamas's unprecedented attack in 2023, Netanyahu was under growing domestic criticism for his handling of the war in Gaza, where dozens of hostages remain unaccounted for, said AFP.

Internationally too, he was coming under pressure including from longstanding allies, who since the war with Iran began have gone back to expressing support.

Just days ago, polls were predicting Netanyahu would lose his majority if new elections were held, but now, his fortunes appear to have reversed, and Israelis are seeing in "Bibi" the man of the moment.

– 'Reshape the Middle East' –

For decades, Netanyahu has warned of the risk of a nuclear attack on Israel by Iran -- a fear shared by most Israelis.

Yonatan Freeman, a geopolitics expert at the Hebrew University of Jerusalem, said Netanyahu's argument that the pre-emptive strike on Iran was necessary draws "a lot of public support" and that the prime minister has been "greatly strengthened".

Even the opposition has rallied behind him.

"Prime Minister Benjamin Netanyahu is my political rival, but his decision to strike Iran at this moment in time is the right one," opposition leader Yair Lapid wrote in a Jerusalem Post op-ed.

A poll published Saturday by a conservative Israeli channel showed that 54 percent of respondents expressed confidence in the prime minister.

The public had had time to prepare for the possibility of an offensive against Iran, with Netanyahu repeatedly warning that Israel was fighting for its survival and had an opportunity to "reshape the Middle East."

During tit-for-tat military exchanges last year, Israel launched air raids on targets in Iran in October that are thought to have severely damaged Iranian air defenses.

Israel's then-defense minister Yoav Gallant said the strikes had shifted "the balance of power" and had "weakened" Iran.

"In fact, for the past 20 months, Israelis have been thinking about this (a war with Iran)," said Denis Charbit, a political scientist at Israel's Open University.

Since Hamas's October 7, 2023 attack on Israel, Netanyahu has ordered military action in Gaza, against the Iran-backed Hezbollah group in Lebanon and the Houthis in Yemen, as well as targets in Syria where long-time leader Bashar al-Assad fell in December last year.

"Netanyahu always wants to dominate the agenda, to be the one who reshuffles the deck himself -- not the one who reacts -- and here he is clearly asserting his Churchillian side, which is, incidentally, his model," Charbit said.

"But depending on the outcome and the duration (of the war), everything could change, and Israelis might turn against Bibi and demand answers."

– Silencing critics –

For now, however, people in Israel see the conflict with Iran as a "necessary war," according to Nitzan Perelman, a researcher specialized in Israel at the National Center for Scientific Research (CNRS) in France.

"Public opinion supports this war, just as it has supported previous ones," she added.

"It's very useful for Netanyahu because it silences criticism, both inside the country and abroad."

In the weeks ahead of the Iran strikes, international criticism of Netanyahu and Israel's military had reached unprecedented levels.

After more than 55,000 deaths in Gaza, according to the health ministry in the Hamas-run territory, and a blockade that has produced famine-like conditions there, Israel has faced growing isolation and the risk of sanctions, while Netanyahu himself is the subject of an international arrest warrant for alleged war crimes.

But on Sunday, two days into the war with Iran, the Israeli leader received a phone call from European Commission President Ursula von der Leyen, while Foreign Minister Gideon Saar has held talks with numerous counterparts.

"There's more consensus in Europe in how they see Iran, which is more equal to how Israel sees Iran," explained Freeman from the Hebrew University of Jerusalem.

German Chancellor Friedrich Merz said Tuesday that Israel was doing "the dirty work... for all of us."

The idea that a weakened Iran could lead to regional peace and the emergence of a new Middle East is appealing to the United States and some European countries, according to Freeman.

But for Perelman, "Netanyahu is exploiting the Iranian threat, as he always has."