US Smartphone Sales Slump in January on Fewer Device Upgrades, Counterpoint Finds

Logo of an Apple store is seen as Apple Inc. reports fourth quarter earnings in Washington, US, January 27, 2022. (Reuters)
Logo of an Apple store is seen as Apple Inc. reports fourth quarter earnings in Washington, US, January 27, 2022. (Reuters)
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US Smartphone Sales Slump in January on Fewer Device Upgrades, Counterpoint Finds

Logo of an Apple store is seen as Apple Inc. reports fourth quarter earnings in Washington, US, January 27, 2022. (Reuters)
Logo of an Apple store is seen as Apple Inc. reports fourth quarter earnings in Washington, US, January 27, 2022. (Reuters)

US smartphone sales plunged 10% in January on weak demand for cheaper Android devices and as customers delayed upgrades ahead of the launch of Samsung Electronics' Galaxy S24 series, according to data from Counterpoint Research.

The research firm said U.S. smartphone sales last month were nearly half of the record levels seen in the same period in 2017, underscoring fears that the market may have peaked.

"Tough times in the volume-driven low-end coupled with delayed upgrades in anticipation of new products drove the market lower," said Maurice Klaehne, senior analyst at Counterpoint Research.

Smartphone sales have waned after the pandemic-driven boom, as an uncertain economic outlook and lack of major new features led consumers to stick with their existing devices.

Samsung has tried to drum up interest for its new Galaxy smartphones, which went on sale on Jan. 17, by offering multiple artificial intelligence (AI) functions including a two-way voice translation in real-time.

Counterpoint said the S24 series has performed well in the US market during the initial 1-2 weeks of launch, and that it could spark a rebound in smartphone sales in February.

Apple, meanwhile, continued to gain market share in the US last month, thanks to promotional offers for its iPhone 15 series, and as cost-conscious consumers sought its older iPhone 11 and iPhone 12 devices, whose prices have come down.

"This combination is enabling Apple to maintain stability in a market experiencing double-digit declines," Counterpoint said.



Salesforce Gains as Software Firm Bets on AI Tools to Power Growth

The Salesforce logo is pictured on a building in San Francisco, California, US October 12, 2016. REUTERS/Lily Jamali/File Photo Purchase Licensing Rights
The Salesforce logo is pictured on a building in San Francisco, California, US October 12, 2016. REUTERS/Lily Jamali/File Photo Purchase Licensing Rights
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Salesforce Gains as Software Firm Bets on AI Tools to Power Growth

The Salesforce logo is pictured on a building in San Francisco, California, US October 12, 2016. REUTERS/Lily Jamali/File Photo Purchase Licensing Rights
The Salesforce logo is pictured on a building in San Francisco, California, US October 12, 2016. REUTERS/Lily Jamali/File Photo Purchase Licensing Rights

Shares of Salesforce gained more than 5% on Thursday as investors cheered the customer relationship management software maker's upbeat quarterly results and its artificial intelligence push to drive growth.

The company has been heavily investing to integrate its AI technologies into existing products, such as its messaging platform Slack, to enhance their capabilities and attract more customers.

"We continue to see Salesforce as an under-appreciated AI winner as its differentiated data and early success in creating/deploying GenAI agents," Reuters quoted Goldman Sachs analyst Kash Rangan as saying.

Wall Street was concerned that tempered cloud spending would affect Salesforce in a tough economy, but the software-as-a-service (SaaS) firm reported better-than-expected revenue, profit and margins in the second quarter.

Salesforce also raised its profit forecast for the year ending January 2025, as margins continue to expand, thanks to its restructuring efforts last year.

The stock is trading at 24.49 times that of Wall Street's profit expectations, compared with 52.11 for SaaS peer ServiceNow and cloud contact center firm Five9's 13.30.

Salesforce is set to add $14 billion to its market capitalization if premarket gains hold. The company's valuation stood at $248 billion as of Wednesday's close.

"We think these results alone are not good enough to drive a sustainable rally from here. For that, we need more catalysts, which could come with the new AI solutions," which are set to be showcased at its event Dreamforce and launched in October, Barclays analyst Raimo Lenschow said.

Some analysts believe that sustained growth in the coming quarters can come through customer support platform Agentforce, which is not yet commercially available.