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Apple Says it Will Fix Software Problems Blamed for Making iPhone 15 Models Too Hot to Handle

FILE - The iPhone 15 phones are shown during an announcement of new products on the Apple campus in Cupertino, Calif., Tuesday, Sept. 12, 2023. (AP Photo/Jeff Chiu, File)
FILE - The iPhone 15 phones are shown during an announcement of new products on the Apple campus in Cupertino, Calif., Tuesday, Sept. 12, 2023. (AP Photo/Jeff Chiu, File)
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Apple Says it Will Fix Software Problems Blamed for Making iPhone 15 Models Too Hot to Handle

FILE - The iPhone 15 phones are shown during an announcement of new products on the Apple campus in Cupertino, Calif., Tuesday, Sept. 12, 2023. (AP Photo/Jeff Chiu, File)
FILE - The iPhone 15 phones are shown during an announcement of new products on the Apple campus in Cupertino, Calif., Tuesday, Sept. 12, 2023. (AP Photo/Jeff Chiu, File)

Apple is blaming a software bug and other issues tied to popular apps such as Instagram and Uber for causing its recently released iPhone 15 models to heat up and spark complaints about becoming too hot to handle.
The Cupertino, California, company said Saturday that it is working on an update to the iOS17 system that powers the iPhone 15 lineup to prevent the devices from becoming uncomfortably hot and is working with apps that are running in ways “causing them to overload the system."
Instagram, owned by Meta Platforms, modified its social media app earlier this week to prevent it from heating up the device on the latest iPhone operating system.
Uber and other apps such as the video game Asphalt 9 are still in the process of rolling out their updates, Apple said. It didn't specify a timeline for when its own software fix would be issued but said no safety issues should prevent iPhone 15 owners from using their devices while awaiting the update.
“We have identified a few conditions which can cause iPhone to run warmer than expected," Apple in a short statement provided to The Associated Press after media reports detailed overheating complaints that are peppering online message boards.
The Wall Street Journal amplified the worries in a story citing the overheating problem in its own testing of the new iPhones, which went on sale a week ago.
It’s not unusual for new iPhones to get uncomfortably warm during the first few days of use or when they are being restored with backup information stored in the cloud — issues that Apple already flags for users. The devices also can get hot when using apps such as video games and augmented reality technology that require a lot of processing power, but the heating issues with the iPhone 15 models have gone beyond those typical situations.
In its acknowledgement, Apple stressed that the trouble isn't related to the sleek titanium casing that houses the high-end iPhone 15 Pro and iPhone 15 Pro Max instead of the stainless steel used on older smartphones.
Apple also dismissed speculation that the overheating problem in the new models might be tied to a shift from its proprietary Lightning charging cable to the more widely used USB-C port that allowed it to comply with a mandate issued by European regulators.
Although Apple expressed confidence that the overheating issue can be quickly fixed with the upcoming software updates, the problem still could dampen sales of its marquee product at time when the company has faced three consecutive quarters of year-over-year declines in overall sales.
The downturn has affected iPhone sales, which fell by a combined 4% in the nine months covered by Apple's past three fiscal quarters compared with a year earlier.
Apple is trying to pump up its sales in part by raising the starting price for its top-of-the-line iPhone 15 Pro Max to $1,200, an increase of $100, or 9%, from last year's comparable model.

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Technology

Cisco to Asharq Al-Awsat: AI Boosts Wireless Network Value in Saudi Arabia

Cisco report shows wireless networks in Saudi Arabia are no longer just connectivity infrastructure, but a driver of business growth toward 2030 (Shutterstock)
Cisco report shows wireless networks in Saudi Arabia are no longer just connectivity infrastructure, but a driver of business growth toward 2030 (Shutterstock)
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Cisco to Asharq Al-Awsat: AI Boosts Wireless Network Value in Saudi Arabia

Cisco report shows wireless networks in Saudi Arabia are no longer just connectivity infrastructure, but a driver of business growth toward 2030 (Shutterstock)
Cisco report shows wireless networks in Saudi Arabia are no longer just connectivity infrastructure, but a driver of business growth toward 2030 (Shutterstock)

A new report by Cisco shows wireless networks in Saudi Arabia are no longer just a connectivity layer. They are a direct driver of performance and growth.

The study draws on responses from 6,098 decision-makers and technical specialists across 30 markets, including 106 organizations in the Kingdom, giving its local findings added weight in tracking shifts in digital work environments.

Networks create value

The numbers point to a clear shift. More than 83% of organizations in Saudi Arabia reported improved customer engagement after investing in wireless networks, while 78% saw gains in operational efficiency. Some 75% cited higher employee productivity, and 67% reported a positive impact on revenue.

The findings show organizations are treating wireless networks as a business driver, not a background support layer.

Tarik Al-Turki, director of solutions engineering at Cisco Saudi Arabia, said companies now expect wireless networks to do far more than connect users. They are being pushed to support artificial intelligence workloads, the Internet of Things, hybrid work, real-time collaboration, and always-on customer experiences.

Wireless networks, he said, have become a “strategic platform” that enables flexibility, innovation, and the scaling of digital services, in line with Saudi Arabia’s accelerating digital transformation.

Rising operational strain

The gains come with mounting pressure. The report highlights what Cisco calls the “AI paradox in wireless networks”, where artificial intelligence boosts returns but also raises complexity, security risks, and talent challenges.

All surveyed organizations in Saudi Arabia said wireless operations have grown more complex. Around 63% still spend most of their time fixing issues after they occur, while 86% reported visibility gaps that hinder effective Wi-Fi troubleshooting.

Al-Turki said the problem is not just scale, but how networks are run. Many organizations still rely on manual, reactive approaches, while modern wireless environments demand proactive management, AI-driven automation, and end-to-end visibility.

Modernization, he said, is not only about spending more, but about rethinking how networks are managed.

Security risks escalate

Security is a major concern. In Saudi Arabia, 84% of organizations said they faced at least one wireless-related security incident in the past 12 months.

About 60% reported financial losses, with 51% of that group saying losses exceeded $1 million. Some 35% said breaches involving IoT or operational technology devices caused disruptions.

These figures show wireless security is no longer a theoretical risk, but a direct operational and financial threat.

Al-Turki said vulnerabilities are expanding with the growth of AI, IoT, and operational technology. More connected devices mean a wider attack surface, especially in distributed and critical environments.

He said the challenge is compounded by limited visibility, uneven security enforcement, and unmanaged or weakly protected devices. He also warned of growing concerns over automated and AI-driven cyberattacks, which increase both the speed and complexity of threats.

Traditional perimeter-based security, he said, is no longer enough. Organizations need models built on segmentation, continuous monitoring, identity-based access, and rapid response.

Talent gap widens

The talent shortage is another pressure point. The report found 91% of organizations in Saudi Arabia struggle to hire specialized wireless networking professionals.

The impact is clear. Around 40% reported higher operating costs, while another 40% cited lower morale. Some 28% said the skills gap is limiting innovation.

The report noted that many specialists are shifting toward AI and cybersecurity roles, intensifying competition for talent needed to manage modern wireless environments.

Al-Turki said the gap reflects a deeper shift. Wireless teams are no longer focused only on connectivity, but must also handle automation, security, AI-driven operations, IoT and operational technology, and user experience.

The market, he said, lacks hybrid skill sets capable of operating across these areas. More advanced organizations treat wireless expertise as a long-term strategic capability, not a narrow technical role.

AI, solution and risk

The report does not present AI only as a source of complexity. It can also reduce it, if used within a clear operating model.

Al-Turki said AI adds value by reducing manual work, improving visibility, and shifting teams from reactive fixes to proactive management. That includes earlier detection of issues, faster root-cause analysis, improved network performance, and actionable insights before users are affected.

This matters given that 63% of organizations still rely on reactive processes, while 86% face visibility gaps.

Returns depend on execution

Al-Turki warned that adopting AI without a clear model can backfire, creating more tools, alerts, and complexity.

The report suggests AI’s value lies in how it is used, not simply in deploying it. Poor integration can turn a tool meant to simplify operations into a source of noise.

He said simplifying operations, strengthening security, and building skills are interconnected priorities that must move together.

The broader picture is clear. Wireless investments are delivering gains in engagement, efficiency, productivity, and revenue, but environments are becoming harder to manage, more exposed to risk, and more dependent on specialized skills.

Returns, the report shows, depend not just on connectivity and speed, but on an organization’s ability to turn wireless infrastructure into a stable, secure, and scalable platform.

In Saudi Arabia, wireless networks now underpin connected work environments, AI applications, IoT systems, and customer-facing digital services. They have moved from technical infrastructure to a core driver of performance.

But the report makes clear that deployment alone is not enough. Organizations must simplify operations, strengthen protection, and build the skills needed to manage networks that are now central to growth, resilience, and competitiveness.

Technology

Ericsson Lags Profit Expectations as AI Demand Drives Up Chip Costs

FILE PHOTO: A woman walks across the logo of Ericsson at the ongoing India Mobile Congress 2025 at Yashobhoomi, a convention and expo center in New Delhi, India, October 8, 2025. REUTERS/Anushree Fadnavis/File Photo
FILE PHOTO: A woman walks across the logo of Ericsson at the ongoing India Mobile Congress 2025 at Yashobhoomi, a convention and expo center in New Delhi, India, October 8, 2025. REUTERS/Anushree Fadnavis/File Photo
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Ericsson Lags Profit Expectations as AI Demand Drives Up Chip Costs

FILE PHOTO: A woman walks across the logo of Ericsson at the ongoing India Mobile Congress 2025 at Yashobhoomi, a convention and expo center in New Delhi, India, October 8, 2025. REUTERS/Anushree Fadnavis/File Photo
FILE PHOTO: A woman walks across the logo of Ericsson at the ongoing India Mobile Congress 2025 at Yashobhoomi, a convention and expo center in New Delhi, India, October 8, 2025. REUTERS/Anushree Fadnavis/File Photo

Sweden's Ericsson reported a first-quarter core profit that slightly missed market expectations on Friday, citing increasing chip costs caused by artificial intelligence demand and a sales slowdown in North America.

The network equipment maker is facing rising input costs partially due to high demand for AI technology that is driving up prices of semiconductors, CEO Börje Ekholm said in a statement.

"We are working ⁠together with our ⁠suppliers to mitigate this. But also, we will need to work with our customers to share the burden on this," finance chief Lars Sandström added in an interview with Reuters.

The company reported an adjusted operating profit of 5.2 billion Swedish ⁠crowns ($566 million), excluding restructuring charges, for the first quarter of 2026. Analysts polled by Infront were expecting 5.4 billion crowns on average.

Ericsson, one of the main Western suppliers of network equipment alongside Finland's Nokia, is betting heavily on the US market even as transatlantic ties have become strained under President Donald Trump's rule.

The Swedish group has significant exposure to the United States, especially after winning a $14 ⁠billion ⁠deal with operator AT&T in 2023, which could help outweigh slower telecoms investments in other markets.

Sandström said sales in North America fell by a mid-single-digit percentage in the quarter, compared to a strong year-ago period that was boosted by tariff-related demand. Underlying market conditions in the region remain solid, he added.

The group reported quarterly net sales of 49.3 billion crowns, compared with an Infront poll estimate of 50.7 billion crowns.

Technology

EU: Google Should Allow Third-party Search Engines Access to Data

FILE PHOTO: Google's logo during the CERAWeek energy conference 2026 in Houston, Texas, US, March 24, 2026. REUTERS/Danielle Villasana/File Photo
FILE PHOTO: Google's logo during the CERAWeek energy conference 2026 in Houston, Texas, US, March 24, 2026. REUTERS/Danielle Villasana/File Photo
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EU: Google Should Allow Third-party Search Engines Access to Data

FILE PHOTO: Google's logo during the CERAWeek energy conference 2026 in Houston, Texas, US, March 24, 2026. REUTERS/Danielle Villasana/File Photo
FILE PHOTO: Google's logo during the CERAWeek energy conference 2026 in Houston, Texas, US, March 24, 2026. REUTERS/Danielle Villasana/File Photo

The European Commission has sent preliminary findings to Google on proposed measures to comply with the EU's Digital Markets Act, which would allow third-party search engines to access Google search data, including ⁠that of artificial ⁠intelligence chatbots with search functionalities, the commission said on Thursday.

Interested parties have until May ⁠1 to submit their views on the proposed measures, with a final decision to be made in July.

Google, the world's most popular search engine, was charged in March 2025 with ⁠breaching ⁠the Digital Markets Act. It has made its own proposals to mollify rivals and EU regulators, but rivals have complained the measures were insufficient.